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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Accomplished Supervisor able to drive success and directs high-producing teams while developing high levels of employee loyalty. Experienced in using cost-reduction methods and streamlining production processes. Focused on meeting customer's expectations and achieving company goals. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Results-driven IT trainer able to handle highly stressful situations with poise. Educated in traditional and progressive training techniques. Pursuing role performing training and needs assessment services for customers.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Skills
  • Priority management
  • Business analysis
  • Team management
  • Teamwork / Collaboration
  • Project Management
  • Leadership
  • Issue resolution
  • Accounts payable and receivable
  • Customer Service
  • Work History
    Sales Clerk, 08/1999 to Current
    Marriott InternationalLouisville, KY,
    • Stayed current on available products, store promotions and customer service policies to better assist with any need
    • Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies
    • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage
    • Processed payments and returns with accuracy and efficiency
    • Delivered exemplary assistance and service by carrying packages and bags and securing customer purchases in vehicles
    • Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate
    • Used pallet's and cart's equipment to pull items from stock and add to store shelves and bins
    Staff Auditor, 03/2003 to Current
    Munich ReMiami, FL,
    • Evaluated company's policies to determine how well standards adhered to best practices
    • Prepared audit reports and distributed to respective stakeholders
    • Completed audit papers by thoroughly documenting audit tests and findings
    • Prepared working papers, reports and supporting documentation for audit findings
    • Developed and implemented corrective actions to bring business areas in line with standards
    • Facilitated financial and operational audits, working with internal and external managers to communicate recommendations or issues surrounding audits
    • Maintained safety and security of all youth under care
    • Researched and implemented best practices to improve audit results
    Supervisory Specialist, 08/2008 to Current
    CostcoCity, STATE,
    • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
    • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets
    • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
    • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
    • Audited and documented all processes and procedures for new accounts department
    • Built, managed and coached insourced and outsourced team, implementing training programs to improve efficiency and productivity
    • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
    • Handled customer complaints, resolved issues and adjusted policies to meet changing needs
    • Set and managed schedules to give proper coverage to required areas and meet customer service demands
    • Guided 25 employees through routine and complex administrative situations with decisive but motivational approach
    • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff
    • Promoted efficient and open communication by preparing collateral for team and client meetings, taking notes and distributing information to relevant stakeholders
    • Monitored office inventory to maintain adequate supply levels and order products
    Education
    Associate of Science: General Studies, Expected in 04/2014
    Cabrillo College - Aptos, CA
    GPA:
    High School Diploma: , Expected in 04/1998
    North Monterey County High School - Castroville, CA,
    GPA:
    • Member of Honor Roll Student
    Certifications

    Association for Project Management (APM)

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    Resume Overview

    School Attended

    • Cabrillo College
    • North Monterey County High School

    Job Titles Held:

    • Sales Clerk
    • Staff Auditor
    • Supervisory Specialist

    Degrees

    • Associate of Science
    • High School Diploma

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