(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Point of sale operations
  • Merchandising
  • Cash register operation
  • Product and service knowledge
  • Client account management
  • Customer needs assessment
  • Customer retention abilities
  • Negotiations
  • Computer experience
  • Medical Terminology
  • Records management
  • Office organization
  • Records maintenance
  • Patient scheduling
  • HIPAA procedures
  • Registration documents
  • Excel spreadsheets
Education and Training
Winfield High School Winfield, WV, Expected in 06/1993 High School Diploma : - GPA :
Nucor Corporation - Sales Clerk
Orlando, FL, 07/2016 - Current
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
  • Verified invoices against delivered merchandise to check shipment accuracy.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Helped customers complete purchases, including processing payments and bagging items.
  • Reviewed current planograms and end cap placements to properly merchandise items.
  • Assessed floor displays to determine which merchandise required restocking.
  • Put new merchandise on shelves and racks in attractive arrangements.
  • Trained and mentored new employees on sales procedures and business practices, boosting customer satisfaction ratings
  • Scanned merchandise barcodes and bagged items using appropriate strategies for each type.
  • Operated cash registers, scanners and computers to itemize and total customer purchases.
  • Removed outdated and overripe items from stock to eliminate health risks.
  • Maintained front check out area to keep traffic flows running smoothly and efficiently.
Advance Auto Parts - Deliver Driver
Lawton, OK, 02/2014 - 07/2016
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Resolved customer complaints and adjusted orders.
  • Handled merchandise in accordance with product handling standards.
  • Processed payments by accepting cash, checks and credit card payments.
  • Completed order forms and collected payments to keep customer accounts current.
  • Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
  • Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
  • Answered customer questions regarding shipments.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
Greenstone Fcs - Customer Service Representative
Jonesville, MI, 02/2005 - 11/2011
  • Assessed customer needs and upsold products and services.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Reviewed account and service histories to identify trends and issues.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Educated customers on special pricing opportunities and company offerings.
Eurofins Scient. - Registration Clerk
Knoxville, TN, 01/1998 - 12/2004
  • Maintained HIPAA compliance and integrity of hospital policies and procedures.
  • Provided customer service support and advice on regulations and requirements regarding various registration programs.
  • Kept processes moving along smoothly so that wait times were minimized.
  • Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
  • Registered patients for outpatient procedures and emergency services.
  • Welcomed patients to facility and assisted with registration sign-in process.
  • Scanned documents, including insurance cards to include in patient charts.
  • Delivered clear instructions to direct patients to specific areas, including outpatient unit and cardiac care floor.
  • Explained forms and documents to patients, guardians and family members, distributing copies as needed and confirming comprehension.
  • Responded to incoming department phone calls and directed callers to appropriate team members based on need.
  • Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
  • Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
  • Thoroughly explained facility policies, prepared and distributed patient identification bands and arranged for transportation to assigned rooms.

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School Attended

  • Winfield High School

Job Titles Held:

  • Sales Clerk
  • Deliver Driver
  • Customer Service Representative
  • Registration Clerk


  • High School Diploma

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