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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Motivated retail professional with strong sales, customer service and problem-solving abilities. Skilled at selling a wide variety of products and able to learn new information quickly to maximize contributions and respond to changing customer preferences. Desire to apply expertise to new role and make lasting positive impact on business operations.

Skills
  • Point of sale operations
  • Team building
  • Leadership
  • Customer Service
  • Merchandising
  • MS Office
  • Problem Solving
  • Telephone Skills
Experience
11/2017 to Current
Sales Clerk Giant Eagle Boardman, OH,
  • Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
  • Completed and filed daily reconciliation reports for register, credit cards, payroll deductions, and departmental charges.
  • Checked and handled daily cash and credit card deposits.
  • Placed orders for merchandise with vendors/reps and online.
  • Verified invoices against delivered merchandise to check shipment accuracy.
  • Greeted customers upon entrance and handled all cash, credit, and payroll deduction transactions.
  • Helped customers complete purchases, including processing payments and bagging items.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
  • Trained and mentored 2 new employees in 2019 on sales procedures and business practices, boosting customer satisfaction.
  • Assessed floor displays to determine which merchandise required restocking, and ordering.
  • Maintained and organized store displays to enhance product visibility and expedite product location activities.
  • Put new merchandise on shelves and racks in attractive arrangements.
  • Reviewed current setups and end cap placements to properly merchandise items.
  • Removed outdated and damaged items from stock to eliminate health risks.
10/2012 to 11/2017
Sales Associate Crossborder Solutions New York, NY,

Trained and worked in several departments. These include paint, flooring, interior & exterior garden, hardware & tools, windows & doors, appliances, kitchen design, customer service & pro desks, returns & cashier.

  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Trained several new department heads, and multiple cross-trained employees in multiple departments.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended merchandise to customers based on needs and preferences.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended optimal merchandise based on customer needs and desires.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Educated customers by demonstrating building, design, and painting skills in customer classes.
  • Organized and oversaw children outreach programs in-store and on location (hospitals, schools, etc.).
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Drove sales of paint and paint products by applying proactive nature, knowledge of customer preferences and active listening skills.
  • Mixed and matched paints according to customer specifications.
  • Processed orders through system and coordinated product deliveries.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
06/2007 to 04/2010
Sales Associate Crossborder Solutions Saint Petersburg, FL,

Trained and worked in several departments including paint, home decor, hardware & tools, interior & exterior garden, flooring, electrical, service desk, cashier & returns.

  • Processed orders through system and coordinated product deliveries.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Assisted customers by finding needed project items and checking inventory for items at other locations.
  • Offered product and service consultations and employed upselling techniques.
  • Mixed and matched paints according to customer specifications.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Recommended optimal merchandise based on customer needs and desires.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
10/2005 to 05/2006
Sales Associate Crossborder Solutions Tarrytown, NY,

Trained in home theater, televisions, and car audio.

  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Processed orders through system and coordinated product deliveries.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 20% or more.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Assisted customers by finding needed home theater items and checking inventory for items at other locations.
  • Offered product and service consultations and employed upselling techniques.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Drove sales of televisions and home theater products by applying proactive nature, knowledge of customer preferences and active listening skills.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
Education and Training
Expected in 05/2006
High School Diploma:
Booker T Washington High School - Tulsa, OK,
GPA:

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Resume Overview

School Attended

  • Booker T Washington High School

Job Titles Held:

  • Sales Clerk
  • Sales Associate
  • Sales Associate
  • Sales Associate

Degrees

  • High School Diploma

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