Conscientious Sales Manager effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits.
Skills
Effective problem solver
Effective workflow management
Customer-focused
Shipping and receiving professional
Microsoft Outlook, Word and Excel
Inventory control
Trusted key holder
Proficient in cash management
Work History
Sales Clerk, 07/2014 to 08/2014 Giant Eagle – Mantua, OH,
Greeted customers in a timely fashion while quickly determining their needs.
Recommended merchandise to customers based on their needs and preferences.
Wrote sales slips and sales contracts.
Responded to customer questions and requests in a prompt and efficient manner.
Engaged with customers in a sincere and friendly manner.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Built relationships with customers to increase likelihood of repeat business.
Prioritized helping customers over completing other routine tasks in the store.
Sales Manager, 09/2013 to 07/2014 Opendoor – Sarasota, FL,
Supervised a sales force of 5 sales associates.
Trained all incoming sales team members.
Promptly resolved all customer requests, questions and complaints.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Built relationships with customers and the community to establish long-term business growth.
Accurately logged all daily shipping and receiving orders.
Answered customer questions about product availability and shipment times.
Greeted customers in a timely fashion, while quickly determining their needs.
Processed cash and credit payments rapidly and accurately.
Janitor, 03/2013 to 09/2013 Community Action Partnership Of San Luis Obispo County – Poway, CA,
Assists an organization in making a good first impression on customers and visitors by maintaining the facilities in a clean, orderly manner.
Understands the functionality and applicability of a wide range of cleaning tools and products, and uses them effectively and efficiently.
Maintains a safe workplace by becoming familiar with material safety-data sheets for commonly used products and following industry standards for their use.
Store Team Lead, 07/2010 to 2013 Sheetz, Inc. – Willoughby, OH,
Resolve customer complaints regarding sales and service.
Opened/Closed the store Handled inventory, receiving and stocking merchandise Balanced out tills, handling day-to-day cash function Provided leadership to team members by communicating tasks from the store manager Coaching on warehouse and vendor orders Ability to multitask and work well with others as a team.
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Met all customer call guidelines including service levels, handle time and productivity.
Solved unresolved customer issues.
Promptly responded to inquiries and requests from prospective customers.
Strong leader of customer support staff.
Earned management trust by serving as key holder, responsibly opening and closing store.
Photo Technician, 02/2009 to 07/2010 Pinnacle Technical Resources Inc – West Jordan, UT,
Processed film for customers.
Created many different photo displays for different packages.
Orders any supply's that were needed for the department.
Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Communicated all store initiatives and promotions to customers to generate return business.
Replenished supplies, bags and other materials at each cash wrap.
Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Service Clerk, 07/2008 to 02/2009 Worldwide Flight Services – Albany, NY,
Learned, referenced and applied product knowledge information.
Assisted in creating pre-season marketing plans to support department and divisional strategies.
Replenished supplies, bags and other materials at each cash wrap.
Recommended alternative items if product was out of stock.
Maintained cleanliness and presentation of stock room and production floor.
Directed calls to appropriate individuals and departments.
Provided ongoing guest service, including giving fashion advice.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Served as the main liaison between customers, management and sales team.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Developed reputation as an efficient service provider with high levels of accuracy.
Assisted customers with food selection, inquiries and order customization requests.
Education
High School Diploma: , Expected in 2008 DOHERTY HIGH SCHOOL - 4515 Barnes Rd, Colorado Springs, CO 80917 GPA:
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