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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) XXX-1000
  • Cell:
  • resumesample@example.com
Professional Summary
Conscientious Sales Manager effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits.
Skills
  • Effective problem solver
  • Effective workflow management
  • Customer-focused
  • Shipping and receiving professional
  • Microsoft Outlook, Word and Excel
  • Inventory control
  • Trusted key holder
  • Proficient in cash management
Work History
Sales Clerk, 07/2014 to 08/2014
Giant EagleMantua, OH,
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Wrote sales slips and sales contracts.
  • Responded to customer questions and requests in a prompt and efficient manner.

  • Engaged with customers in a sincere and friendly manner.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Built relationships with customers to increase likelihood of repeat business.
  • Prioritized helping customers over completing other routine tasks in the store.
Sales Manager, 09/2013 to 07/2014
OpendoorSarasota, FL,
  • Supervised a sales force of 5 sales associates.
  • Trained all incoming sales team members.
  • Promptly resolved all customer requests, questions and complaints.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Built relationships with customers and the community to establish long-term business growth.

  • Accurately logged all daily shipping and receiving orders.
  • Answered customer questions about product availability and shipment times.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Processed cash and credit payments rapidly and accurately.
Janitor, 03/2013 to 09/2013
Community Action Partnership Of San Luis Obispo CountyPoway, CA,
  • Assists an organization in making a good first impression on customers and visitors by maintaining the facilities in a clean, orderly manner.
  • Understands the functionality and applicability of a wide range of cleaning tools and products, and uses them effectively and efficiently.
  • Maintains a safe workplace by becoming familiar with material safety-data sheets for commonly used products and following industry standards for their use.
  • Dusting, sweeping floors, washing floors, waxing, washing windows, cleaning rugs or carpets, cleaning bathrooms, buffing, polishing furniture.
Store Team Lead, 07/2010 to 2013
Sheetz, Inc.Willoughby, OH,
  • Resolve customer complaints regarding sales and service.
  • Opened/Closed the store Handled inventory, receiving and stocking merchandise Balanced out tills, handling day-to-day cash function Provided leadership to team members by communicating tasks from the store manager Coaching on warehouse and vendor orders Ability to multitask and work well with others as a team.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Solved unresolved customer issues.
  • Promptly responded to inquiries and requests from prospective customers.
  • Strong leader of customer support staff.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
Photo Technician, 02/2009 to 07/2010
Pinnacle Technical Resources IncWest Jordan, UT,
  • Processed film for customers.
  • Created many different photo displays for different packages.
  • Orders any supply's that were needed for the department.
  • Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Replenished supplies, bags and other materials at each cash wrap.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Service Clerk, 07/2008 to 02/2009
Worldwide Flight ServicesAlbany, NY,
  • Learned, referenced and applied product knowledge information.
  • Assisted in creating pre-season marketing plans to support department and divisional strategies.
  • Replenished supplies, bags and other materials at each cash wrap.
  • Recommended alternative items if product was out of stock.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Directed calls to appropriate individuals and departments.
  • Provided ongoing guest service, including giving fashion advice.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Served as the main liaison between customers, management and sales team.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Assisted customers with food selection, inquiries and order customization requests.
Education
High School Diploma: , Expected in 2008
DOHERTY HIGH SCHOOL - 4515 Barnes Rd, Colorado Springs, CO 80917
GPA:
Additional Skills
  • Exceptional interpersonal communication
  • Skilled trainer
  • Excellent time management skills
  • Adherence to high customer service standards 
  • Customer-focused
  • Exceptional telephone etiquette
  • Superior organization ability 
  • Sales experience
  •  Detail-oriented
  •  Cash register familiarity
  •  Accomplished manager
  •  Goal-oriented

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School Attended

  • DOHERTY HIGH SCHOOL

Job Titles Held:

  • Sales Clerk
  • Sales Manager
  • Janitor
  • Store Team Lead
  • Photo Technician
  • Service Clerk

Degrees

  • High School Diploma

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