- Montgomery Street, San Francisco, CA 94105
- Home: (555) XXX-1000
- Cell:
- resumesample@example.com
Conscientious Sales Manager effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits.
- Effective problem solver
- Effective workflow management
- Customer-focused
- Shipping and receiving professional
| - Microsoft Outlook, Word and Excel
- Inventory control
- Trusted key holder
- Proficient in cash management
|
Sales Clerk, 07/2014 to 08/2014
Giant Eagle – Mantua, OH,
- Greeted customers in a timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Wrote sales slips and sales contracts.
- Responded to customer questions and requests in a prompt and efficient manner.
- Engaged with customers in a sincere and friendly manner.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Built relationships with customers to increase likelihood of repeat business.
- Prioritized helping customers over completing other routine tasks in the store.
Sales Manager, 09/2013 to 07/2014
Opendoor – Sarasota, FL,
- Supervised a sales force of 5 sales associates.
- Trained all incoming sales team members.
- Promptly resolved all customer requests, questions and complaints.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Built relationships with customers and the community to establish long-term business growth.
- Accurately logged all daily shipping and receiving orders.
- Answered customer questions about product availability and shipment times.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Processed cash and credit payments rapidly and accurately.
Janitor, 03/2013 to 09/2013
Community Action Partnership Of San Luis Obispo County – Poway, CA,
- Assists an organization in making a good first impression on customers and visitors by maintaining the facilities in a clean, orderly manner.
- Understands the functionality and applicability of a wide range of cleaning tools and products, and uses them effectively and efficiently.
- Maintains a safe workplace by becoming familiar with material safety-data sheets for commonly used products and following industry standards for their use.
- Dusting, sweeping floors, washing floors, waxing, washing windows, cleaning rugs or carpets, cleaning bathrooms, buffing, polishing furniture.
Store Team Lead, 07/2010 to 2013
Sheetz, Inc. – Willoughby, OH,
- Resolve customer complaints regarding sales and service.
- Opened/Closed the store Handled inventory, receiving and stocking merchandise Balanced out tills, handling day-to-day cash function Provided leadership to team members by communicating tasks from the store manager Coaching on warehouse and vendor orders Ability to multitask and work well with others as a team.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Met all customer call guidelines including service levels, handle time and productivity.
- Solved unresolved customer issues.
- Promptly responded to inquiries and requests from prospective customers.
- Strong leader of customer support staff.
- Earned management trust by serving as key holder, responsibly opening and closing store.
Photo Technician, 02/2009 to 07/2010
Pinnacle Technical Resources Inc – West Jordan, UT,
- Processed film for customers.
- Created many different photo displays for different packages.
- Orders any supply's that were needed for the department.
- Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Communicated all store initiatives and promotions to customers to generate return business.
- Replenished supplies, bags and other materials at each cash wrap.
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Service Clerk, 07/2008 to 02/2009
Worldwide Flight Services – Albany, NY,
- Learned, referenced and applied product knowledge information.
- Assisted in creating pre-season marketing plans to support department and divisional strategies.
- Replenished supplies, bags and other materials at each cash wrap.
- Recommended alternative items if product was out of stock.
- Maintained cleanliness and presentation of stock room and production floor.
- Directed calls to appropriate individuals and departments.
- Provided ongoing guest service, including giving fashion advice.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Served as the main liaison between customers, management and sales team.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Assisted customers with food selection, inquiries and order customization requests.
High School Diploma: , Expected in 2008
DOHERTY HIGH SCHOOL - 4515 Barnes Rd, Colorado Springs, CO 80917
GPA:
- Exceptional interpersonal communication
- Skilled trainer
- Excellent time management skills
- Adherence to high customer service standards
- Customer-focused
- Exceptional telephone etiquette
- Superior organization ability
- Sales experience
- Detail-oriented
- Cash register familiarity
- Accomplished manager
- Goal-oriented
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