Sales Clerk Resume Example Gymboree

SALES CLERK

Summary

Strong motivated individual looking for a position as a call center representative at Humana. Brining strong customer service and communication skills to exceed the employer's expectation in highly challenging environment.

Summary of Qualifications 8+ years' of effective experience as a customer service representative Proven ability to receive or make over 100 outbound phone calls every day to existing customers Proficient in providing information over the phone to customers Well versed in identifying customer needs and able to offer a solution quickly Expert in using the company's database software for data entry purposes Proven ability to work as an individual or as a team member Proven ability to work in a fast paced, high volume environment

Highlights

8+ years' of effective experience as a customer service representative
Proven ability to receive or make over 100 outbound phone calls every day to existing customers Proficient in providing information over the phone to customers
Well versed in identifying customer needs and able to offer a solution quickly

Expert in using the company's database software for data entry purposes
Proven ability to work as an individual or as a team member
Proven ability to work in a fast paced, high volume environment

Experience

Sales Clerk
October 2013 to Current Gymboree － Memphis, TN

Responsibilities consist of completing transactions on the cash register when customers are checking out.
Interact with customers and staff when needed to render my assistance and prepare bank deposits.
Identify inefficient processes and develop solutions that will alleviate cumbersome.
procedures resulting in improved customer satisfaction and response time.

Processing Clerk
April 2007 to June 2009 ECD/Hope Credit Union － Memphis, TN

Established, develop and maintain client referral relationships with realtors, builders, developers, and made calls on potential customers and referral sources in order to develop new business.
Counseled and pre-qualify potential homebuyers.
Processed all necessary documents for potential borrowers to rapidly move loan packages to the underwriter; obtained and analyzed financial and collateral information to determine borrower's available means to mitigate losses or alternative to foreclosure.
Maintain a relationship with customer after closing to help preserve the homeowner's financial standings to allow him/her not loose their home at a later date.
Responsible for the overall customer interaction and interface with all parties involved in each individual loan, that is originated from initial application to closing.
Provide mortgage support to GMFS mortgages, Taylor/Bean Whitaker Trust Mark, and Neighborhood Housing Service of America (NHSA).
Scheduled appointments with area Realtors to solicit their business and brief them on the different products the company was offering.
Performed different type of loans for customers that consisted of mortgage loans, mortgage refinance loans, mortgage loan modifications, business loans and commercial loans.
These loans carried a value of $80,000-$1.5 million.
Answer inbound calls of customers needing assistance Make outbound calls to potential clients who may need a loan Performed data entry services for on each customer in regards to capture the customer information and log calls.

Loan Originator
June 2005 to June 2006 Regions Mortgage － Memphis, TN

Responsible for training all new Mortgage Loan Originators within the branch on the company's loan products to include how to present the company's product to clients and realtors alike.
Established, develop and maintain client referral relationships with realtors, builders, developers, for sale by owners (FSBOs), and make calls to potential customers and referral sources in order to develop new business.
Counseled and pre-qualify potential homebuyers.
Assisted processor in collection of necessary documents from borrowers; responsible for overall customer interaction and interface with all parties involved on each individual loan that is originated from initial application to closing.

Call Center Clerk
June 2000 to June 2005 First South Credit Union － Memphis, TN

Completed applications for mortgage loans, including follow-up for documentation required for processing in accordance with company policies and procedures; kept all parties informed of the transactions and customers on the status of their application, set the customers' sources expectations and educated them on the entire mortgage origination process and quoted rates to the customers and followed through to ensure the loan were properly locked.
Answer telephone inquiries on services and loans Resolve problems of clients concerning their account and available resources Conducted telephone interviews to process loan applications Maintained a thorough knowledge banking products and services.

Customer Service Clerk
August 1997 to April 2000 Department of Defense － Hinesville, GA

Supervised all payable and receivable accounts that consisted of ten employees Conferred with customers by telephone to determine their reasons for overdue payments Reviewed all terms of contracts, sales, services, and credits with all customers Used automated telephone dialing systems and mailed letters to customers to encourage payments of delinquent accounts Received and posted payments to customers account.

Human Resource Specialist
August 1997 to April 2000 Department of Defense － Fort Stewart, GA

Performed duties as Administrative Officer and Human Resources Specialist, directed administrative services and Human Resources functions for a military organization consisting of 400 military personnel and 22 civilian employees.
Analyzed and evaluated every ongoing Branch Operation and formulated policies for this Branch and devised procedures to implement established policies and subsequent changes.
Developed and recommended operational procedures and assured timely processing of all action items that the branch was responsible.
Recommended changes in staffing to the Branch Head to accommodate workload changes, coordinated with other Division Directors on procedural changes or status of actions affecting their functions.
Analyzed every situation in a dynamic and ever changing environment to determine the most effective, efficient, and productive manner to respond disaster events.
Had to work through conflicting directions, finding solutions in extremely urgent situations and dealing with practically Nation defense issues.
Developed and explored alternative solutions and prepared reports recommending action to be taken including all necessary staff work to be implement the recommendation.
This includes operations plans, supporting instructions, and correspondence.

Education

Bachelors degree of Science : finance Park University Rutherford High School － Panama City, FL

HS Diploma

Skills

Ability to schedule, monitor and brief different levels audiences as needed
As a military spouse possess excellent understanding of Navy personnel Language and military treatment facilities
Ability to read and understand policies as related to HSA/PSA operations to better gain a cost efficient network
Demonstrated the ability to log all notes and follow up information accurately
Ability to work under supervision, as a team player or in the absence of supervision
Proficient in Word, excel, Power Point, Intranet/Internet skills
Self-motivated and confident in making independent decisions
Excellent office organization skills (Customer service, answering phones, typing, and filing
Ability to sit for long period of time to better serve the customer
Excellent oral and written communication skills
Ability to identify inefficient processes and develop solutions that will alleviate Cumbersome procedures resulting in improved

customer satisfaction and response time

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Sales Clerk Resume Example

Resume Score: 90%