Strong motivated individual looking for a position as a call center representative at Humana. Brining strong customer service and communication skills to exceed the employer's expectation in highly challenging environment.
Summary of Qualifications 8+ years' of effective experience as a customer service representative Proven ability to receive or make over 100 outbound phone calls every day to existing customers Proficient in providing information over the phone to customers Well versed in identifying customer needs and able to offer a solution quickly Expert in using the company's database software for data entry purposes Proven ability to work as an individual or as a team member Proven ability to work in a fast paced, high volume environment
customer satisfaction and response time
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