Sales Associate Team Lead Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor
  • Motivated leader with retail and customer service experience ready to apply current skills and expand knowledge.
  • Business professional with over 23+ year in the Spa industry.
  • Owner of Zen Spa OC for 5 years; average annual profitability 1 million.
  • Licensed Esthetician for 23+ years; lead Esthetician for 6 years.
  • Previous Spa manager for 10 years at largest Spa in Huntington Beach, CA.
  • Expert level retail sales and customer service skills.
  • Fundamental software skills; Microsoft Office, Millennium.
  • Dedicated Sales Associate offering [Number] years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices.
  • Customer-focused Retail Associate with solid understanding of retail dynamics, marketing and customer service.
  • Offering [Number] years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations.
  • Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
  • Balance
  • Cashier
  • Customer Service
  • Database Management
  • Decision-making
  • Hiring
  • Inventory
  • Marketing strategies
  • Retail sales
  • Team player
  • Answer phones
  • Relationship selling
  • Inventory control procedures
  • [Type] brand promotions
  • Cash handling accuracy
  • Dispute mediation
  • Team player mentality
  • Product Sales
  • Verbal / written communication
  • Reading comprehension skills
  • Strategic planning
  • Customer - and service - oriented
  • Excellent communication skills
  • Superb time management
  • Energetic self - starter
  • B2B sales and customer service
Education and Training
Diamond Bar Highschool Diamond Bar, CA Expected in High School Diploma : - GPA :
Fullerton College Fullerton, CA Expected in : Cosmetology Education - GPA :
Cosmetology Board Certification Fullerton College -- Fullerton
Benchmark Hospitality - Sales Associate / Team Lead
Racine, WI, 12/2017 - Current
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Offered product and service consultations and employed upselling techniques.
  • Worked with fellow sales team members to achieve group targets.
  • Won store sales competition for [Task], resulting in [Result].
  • Built and maintained relationships with peers and upper management to drive team success.
ZenSpa OC - Owner / Director of Operations
City, STATE, 10/2009 - 01/2017
  • Describe the Business.
  • Focus on how you built up the business.
  • What strategies did you use to increase popularity?.
  • What marketing strategies did you use?.
  • Describe the social media aspect (how did you market that).
  • Focus on revenue being brought into the spa.
  • (When describing your work duties leave out personal pronouns like I, you, we, he, she, me, they).
  • Describe more into the sales aspect of the job and how you increased sales.
  • Insured customer service, hiring of employees, retail sales and education.
  • Use these power words to begin your sentences; Built, Formed, Enhanced, Expanded, Gained, Boosted, Amplified, Consolidated, Accelerated, Achieved, Improved, Lifted, Maximized, Stimulated, Sustained, Generated, Delivered, Capitalized, Influenced, Shaped, Navigated, Coached, Educated, Advocated, Advised, Resolved, Explored, Identified, Qualified.
  • Directed hiring and training of new department managers to drive organizational improvements.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Recruited exceptional job candidates via diverse traditional and digital routes for suitability for key positions.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Set pricing structures according to market analytics and emerging trends.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Developed and implemented successful sales strategies leading to team exceeding monthly sales goals.
Skin Deep - Spa Manager
City, STATE, 01/1993 - 10/2009
  • Marketing: increased sales of services and with a throughout products through knowledge of each customer’s needs and history.
  • Cashier: accurately process credit card and cash payments for spa services and retail boutique products.
  • Stocking and Inventory: responsible for logging inventory needs and maintaining product displays.
  • Database Management: accurately enter client contact information into spa database program, assuring that names, addresses, phone, and email numbers are correct.
  • Customer Service: answer phones, assist customers via phone, internet and in person in booking appointments, choosing skin care and boutique products, checking in and out of day spa.
  • Leading a team to championship requires quick decision-making skills and ability to take responsibility for actions.
  • Lead and trained a team of 20+ Estheticians for 3 years resulting in Best Bikini Wax in Orange County awards for OC Hot List.
  • Increased sales for private label line through education.
  • Created an environment where our customers where like family, and they trusted our environment and employees.
  • Being a team player is a must to running a successful company and maintaining employee satisfaction.
  • Perfect balance of passion, skills, and professionalism.
  • Available to work immediately.
  • Built trusting relationships with customers by making personal connections.
Activities and Honors
  • Yelp People's Choice
  • Best of OC Hot list
  • ( I know you have more than this)
  • Describe your duties.
  • Describe your hiring expertise and team building skills.
  • How many employees did you train and what success did you bring the business with your training expertise.
  • Skin Deep – Huntington Beach, CA Spa Manager / Lead Esthetician.
  • Who did you work under.
  • For how long?.
  • How did you deliver the results and improve sales/team relationships while in this role?.
  • Describe your duties.
  • How did you keep long lasting customers.
  • What strategies did you use?.

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Resume Strength

  • Measurable Results
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • Diamond Bar Highschool
  • Fullerton College
Job Titles Held:
  • Sales Associate / Team Lead
  • Owner / Director of Operations
  • Spa Manager
  • High School Diploma

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