Sales Associate & Sales Lead Resume Example
Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.
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- Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
- Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using Quick Books.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Directed the operations of our funeral home, as well as the daily work of staff.
• Delivered excellent customer service by greeting and assisting each
customer.
- Increased average sale by guiding the clients shopping
experience and offering suggestions.
• Addressed customer inquiries and resolved complaints.
• Directed and supervised employees engaged in sales.
- Trained staff to deliver outstanding customer service.
- Addressed and corrected sales staff communication issues in a
tactful and effective manner.
• Reorganized the sales floor to meet company demands.
• Stocked and restocked inventory when shipments were received.
• Contributed to merchandising ideas at team sale meetings.
•Managed incoming and outgoing calls for busy Funeral Home.
•Managed payroll, accounting, budgets, receivables and payables using
Quick Books.
- Handled cash and deposits using the proper accounting procedures and documentation.
- Processed bank reconciliations and financial reports to verify practice of proper due diligence.
- Reported and consolidated company financial performance.
- Researched and resolved collections and billing disputes with tact and efficiency.
- Analyzed cost control and provided timely financial information to support goals.
•Computed, recorded, and proofread data, records and reports.
•Planned and executed special events and trade shows to establishing
community recognition.
•Complied with federal, state and company policies, procedures and
regulations.
•Capitalized on industry changes to maximize company revenue.
•Managed the day-to-day tactical and long-term strategic activities within
the business.
•Completed and filed all necessary legal documentation in a timely
manner.
•Communicated with customers, employees and other individuals to
answer questions and requests for information relating to funeral
services and pricing.
•Maintained detailed administrative and procedural processes to improve
accuracy and efficiency.
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Resume Overview
School Attended
- Denver Business Collage
- Prescott High School
Job Titles Held:
- Sales Associate & Sales Lead
- Funeral Home Office Manager and Owner
Degrees
- Business Management
High School Diploma
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