, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated worker skilled in coordinating employee scheduling and resolving conflict with tact and diplomacy. Proven history of success in maintaining store operations and visual merchandising standards. Understands customer needs to make meaningful suggestions for additional purchases to achieve company goals.
Skills
Proper storage procedures
Biohazard waste disposal
Stress management
Sanitation and sterilization
Data entry
Teambuilding
Multitasking
Basic math
Communication
Microsoft Office
Experience
11/2020 to CurrentSales Associate Lead PTThe Cheesecake Factory | Pittsburgh, PA,
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Reduced process lags by training employees on best practices and protocols.
Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Reset store displays for special events and seasonal merchandise changes.
Operated cash register.
Completed special client deliveries in person.
Set up visually appealing promotional displays.
Evaluated transactions for suspected fraud.
Described merchandise and services to customers.
Managed store security needs as required.
Signed for incoming shipments in manager's absence.
Delegated tasks appropriate to individual employees to provide development opportunities.
Calculated bill totals and tax amounts.
Answered questions and resolved concerns.
Maintained store in clean and neat manner.
Organized in-store promotional events.
Responded to safety and loss prevention incidents.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Completed end-of-day counts and securing funds to prevent loss or theft.
Resolved issues with cash registers, card scanners and printers.
Trained new team members in cash register operation, stock procedures and customer service.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Helped customers find specific products, answered questions and offered product advice.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Welcomed customers, offering assistance to help find necessary store items.
Stayed up to date on current item discounts to support promotions.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Inspected items for damage and obtained replacements for customers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Scanned customer purchases, supporting transactions to streamline sales process.
Properly verified customer identification for alcohol or tobacco purchases.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
03/2020 to 08/2021CashierEldorado Resorts, Inc. | Bettendorf, IA,
Operated cash register, collected payments and provided accurate change.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
08/2020 to 12/2020Cashier/CookStonerise Healthcare Llc | Charleston, WV,
Helped customer locate and select appropriate merchandise throughout store.
Properly verified customer identification for alcohol or tobacco purchases.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Operated cash register, collected payments and provided accurate change.
01/2019 to 05/2020CookZaxby's | City, STATE,
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Regulated oven, broiler and roaster operations for cooking at correct temperatures.
Grilled and deep fried various foods, including meats, potatoes and fish.
Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Replenished food items from inventory and rotated ingredients to use oldest products first.
Maintained clean and orderly appearance throughout kitchen and dining area.
Made all meals in accordance with company standards and requirements.
Rotated stock items and ingredients to maintain efficiency and freshness.
Education and Training
Expected in Business Administration Marketing | University Of Mississippi, University, MSGPA:
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