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Sales Associate, Cashier, Department lead Resume Example

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SALES ASSOCIATE, CASHIER, DEPARTMENT LEAD
Summary

Hardworking, with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Accustomed to facilitating accurate inventory counts and maintaining current warehouse records.

Skills
  • Relationship selling
  • Inventory control procedures
  • Dispute mediation
  • Cash handling accuracy
  • Retail loss prevention
  • Merchandising knowledge
  • Retail merchandising expertise
  • Customer service
  • Market research and analysis
  • Customer- and service-oriented
  • Product line expansion
  • Product Sales
  • Excellent communication skills
  • Verbal/written communication
  • Sales expertise
  • Documentation and record-keeping
  • Accurate money handling
  • Cash register operation
  • Sales development
  • Active listening
  • Money handling
  • Listening skills
  • Inventory management
  • Facilities maintenance
  • Manual dock chain pulling
  • Pallet jacks
  • Communication
  • Warehouse operations
  • Able to lift and carry 50+ lbs.
  • Microsoft Excel
  • Microsoft Word
  • Written and verbal communication
  • Flexibility
  • Forklifts
  • Time management
  • Working independently
  • Math
  • Temperature tolerance
  • Microsoft Outlook
  • Materials handling and transport
  • Material Safety Data Sheets
  • Invoice verification
  • Shipping and receiving
  • Staff supervision
  • Scheduling
  • Budgeting
  • Project management
  • Training
  • Administrative support
Experience
06/2013 - 04/2016Shoe CarnivalOklahoma City, Ok
Sales Associate, Cashier, Department lead
  • Computed sales prices, total purchases and processed payments.
  • Described merchandise and explain operation of merchandise to customers.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Placed special orders and called other stores to find desired items.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Helped customers select products that best fit their personal needs.
  • Maintained visually appealing and effective displays for the entire store.
01/2018 - 05/2018Swiss CleanerOklahoma City, OK
Front Line Worker
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
05/2015 - CurrentHernandez LandscapingOklahoma City, OK
Laborer
  • In charge of laying the sod.
  • Able to drive heavy machinery like a bobcat Drive to different locations through out Oklahoma City Front Line.
  • Signaled equipment operators to facilitate alignment, movement, and adjustment of machinery, equipment, and materials.
  • Measured, cut and laid out materials based on individual job requirements.
  • Retrieved materials, tools and equipment from trucks and delivered to skilled workers.
  • Built temporary structures to hold back slopes or allow skilled workers to reach greater heights and complete job tasks.
  • Documented labor hours, crew attendance and individual performance.
  • Trained in plumbing, carpentry, painting, plastering, machine servicing and installation.
  • Coordinated communication between equipment operators by using two-way radios and hand signals.
  • Supplied tools and equipment to workers.
  • Operated fork truck safely by following all procedures with care.
  • Performed heavy labor such as ditch digging, paving and hauling.
  • Monitored team member work and assisted with accomplishing objectives.
  • Prepared sites for concrete work by breaking up damaged concrete and leveling or contouring ground.
  • Used picks and shovels to dig, spread and level dirt and gravel.
  • Communicated with team members to coordinate efficient, safe work and meet job schedules.
  • Protected crew and general public by keeping traffic away from dangerous locations.
  • Used organizational skills to meet productivity requirements.
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
  • Loaded and unloaded vehicles with supplies needed on job sites and kept accurate daily counts of all materials used.
  • Removed waste and trash from job sites before, during and after shift completion to keep work areas clean and organized.
  • Supported project managers in developing effective work schedules for each project team and stage.
Education and Training
05/2014Oklahoma City, OK, USA
DiplomaNorthwest Classen High School
  • 3.6 GPA
  • Ranked in Top 18% of class
Oklahoma City, OK
Some College (No Degree)Oklahoma City Community College
Activities and Honors
  • Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Sales person with 31/2-year track record of success in providing exceptional service and sales support in Shoe Carnival industry. Responsible Cashier experienced at managing front of store needs in busy environments. Friendly and energetic with strong communication and organizational abilities. Seeking role of increased responsibility where strengths in service and sales will be valuable. ____________________________Qualifications__________________________
  • Customer service mindset -Enthusiasm
  • Security monitoring -Mathematical Strength
  • Sales proficiency -Restocking
  • Excellent verbal communication -Professional Appearance
  • Enthusiasm -Receive returned merchandise
  • Computer Skills
  • Excellent Microsoft Word Skills Relevant Experience Won "Employee of the Month" in 2013, 2014, 2015Saved company money on consistent basis by working with loss prevention to monitor high-risk areas. Exceeded corporate target for customer satisfaction for 4 months in a row. Appointed by supervisors for special tasks and large scale projects. Computer Proficiency
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
    • Accomplishments
    • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
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    Resume Overview

    Companies Worked For:

    • Shoe Carnival
    • Swiss Cleaner
    • Hernandez Landscaping

    School Attended

    • Northwest Classen High School
    • Oklahoma City Community College

    Job Titles Held:

    • Sales Associate, Cashier, Department lead
    • Front Line Worker
    • Laborer

    Degrees

    • Diploma
      Some College (No Degree)

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