Jessica Claire
Montgomery Street, San Francisco, CA 94105
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Summary
. Upbeat, customer-focused Sales Associate with almost 7 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge. Responsible and friendly, able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.
Skills
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Experience
08/2014 to Current
Sales Associate /Brand Ambassador Ria Financial – Bronx, NY,
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers by finding needed American Eagle items and checking inventory for items at other locations.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Educated customers on product and service offerings.
- Recommended optimal merchandise based on customer needs and desires.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Used American Eagle register system to ring up customer purchases, process payments and issue receipts.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Recommended merchandise to customers based on needs and preferences.
- Processed orders through BOSS and coordinated product deliveries.
08/2014 to Current
Server /Take-Out Server P.F. Chang's China Bistro Inc. – City, STATE,
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Arranged place settings with tableware.
- Processed customers' payments and provided receipts.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
- Reviewed identification for patrons before serving alcoholic drinks.
- Check on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Answering phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Checking with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Greeted newly seated guests quickly and efficiently.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Prepared both alcoholic and non-alcoholic beverages, consistently delivering to tables or bar without spillage.
01/2012 to 04/2014
Cashier Panda Express – City, STATE,
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Resolved issues with cash registers, card scanners and printers.
- Received payments for Panda Express and issued receipts.
- Trained new team members in cash register operation, stock procedures and customer service.
- Welcomed customers, offering assistance to help find necessary store items.
- Operated cash register, collected payments and provided accurate change.
- Promoted specific item options to drive sales and achieve add-on purchases.
Education and Training
Expected in 05/2013
High School Diploma:
Burke High School - Omaha, NE
Burke High School - Omaha, NE
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Resume Overview
School Attended
- Burke High School
Job Titles Held:
- Sales Associate /Brand Ambassador
- Server /Take-Out Server
- Cashier
Degrees
- High School Diploma
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