Insightful and innovative Operations Manager with over 20 years of experience in the warehouse industry and 10 years in retail customer service. Talented at training new hires, managing employee files and screening potential employees. Adaptable and willing to go extra mile and learn new tasks. Brings high level of organization and time management skills, diverse competencies. Strong technical aptitude and proficient knowledge of Microsoft Office. Interested in obtaining Project Management experience.
Skills
Policy and procedure improvements
Strategic Planning
Proficient in Microsoft Office
Relationship development
Problem resolution
Maintenance knowledge
Business operations
Team leadership and direction
Verbal and written communication
Performance Monitoring
Interviewing skills
Staff Management
Record Keeping
Education
California State University - Monterey BaySeaside, CAExpected in 05/2020 ā āMBA:Business Administration - GPA:
California State University - East BayHayward, CAExpected in 05/2004 ā āBachelor of Arts:Liberal Arts And Sciences - GPA:
Contra Costa CollegeSan Pablo, CAExpected in 05/2000 ā āAssociate of Science:Computer And Information Sciences - GPA:
Accomplishments
Used Microsoft Access to develop computer issue resolution tracking database.
Documented and resolved Technical issues which led to reduced work stoppage.
Developed and implemented inventory preparation and counting system that reduced the yearly inventory time from 1.5 months to 1 week over 5 year period.
Awarded the Directors award for my performance while serving as the Interim Warehouse Manager in 2000 and 2004.
Introduced, planned and Implemented project that migrated the warehouse computer systems from Unix terminals to Microsoft workstations increasing productivity by 300%.
Successfully demonstrated ability to support Microsoft networking WAN by reducing down time by 90%.
Work History
Rite Aid - Sales and Services Clerk Baker City, OR, 06/2015 - Current
Leveraged sales expertise to promote Postal products and services and capitalize on upsell opportunities.
Drove team revenue totals by bringing in over $1785 per week in sales.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Responded to customer requests for products, services and company information.
Assisted customers with setting appointments, applying for, reviewing and shipping of passports.
Managed day-to-day operations of warehouse, including freight and parcel shipments, returns and transfers.
Adhered to industry best practices for warehousing, material handling and documentation.
Handled freight and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
Onboarded, trained and supervised 5-person warehouse staff with strong record of meeting schedule and performance goals during yearly inventory.
Acted as liaison between IT and IS departments and warehouse teams.
Acted as warehouse Systems Administrator responsible for all warehouse computer resources.
University Of California Press - Interim Warehouse Manager City, STATE, 02/2000 - 06/2000
Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
Met warehouse operational needs through efficient staffing and resourcing of materials and equipment.
Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Managed day-to-day shipping and receiving overseeing more than 1700 packages per day.
Negotiated with 7 different freight companies and received annual contracts resulting in cost savings of 55%.
Managed over $1 million in inventory and 5 employees in 75000 square-foot warehouse for book publishing company.
Oversaw and motivated team of 5 employees in warehouse to increase efficiency by 30%.
Enhanced slot control of freight in warehouse by optimizing organization efforts.
Continuing Education Of The Bar - Returns Clerk City, STATE, 03/1994 - 03/1997
Documented returned product details in inventory tracking system.
Operated warehouse equipment including electric pallet jack, forklift and manlift.
Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
Distributed returned merchandise to appropriate store departments or palletized for liquidation.
Decreased inventory shrinkage by 40% over 2 months by suggesting different order packaging method.
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