Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Multi-talented information technology and systems administrator with 20+ years of progressive network administration, troubleshooting and PC hardware and software experience. Manages functional and technological application support through proactive monitoring and initiatives to achieve maximum efficiency and minimal downtime . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Highly adept in technology needs assessments and staff training.
Accomplishments
Used Microsoft Access to develop computer issue resolution tracking database.
Documented and resolved Technical issues which led to reduced work stoppage.
Developed and implemented inventory preparation and counting system that reduced the yearly inventory time from 1.5 months to 1 week over 5 year period.
Awarded the Directors award for my performance while serving as the Interim Warehouse Manager in 2000 and 2004.
Introduced, planned and Implemented project that migrated the warehouse computer systems from Unix terminals to Microsoft workstations increasing productivity by 300%.
Successfully demonstrated ability to support Microsoft networking WAN by reducing down time by 90%.
Skills
Team management
Operational improvement
Strategic planning and execution
Stakeholder collaboration
Advanced computer proficiency
Excellent interpersonal skills
Annual plan review
Troubleshooting and Diagnostics
Requirements analysis
Company Policy Adherence
Network administration
Employee training and development
Hardware and Software Installation
Confidential data management
Performance Appraisals
IT Support
Work History
06/2015 to CurrentSales and Services ClerkDairy Farmers Of America | Schulenburg, TX,
Leveraged sales expertise to promote Postal products and services and capitalize on upsell opportunities.
Drove team revenue totals by bringing in over $1785 per week in sales.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Responded to customer requests for products, services and company information.
Assisted customers with setting appointments, applying for, reviewing and shipping of passports.
03/1997 to 01/2014Assistant Warehouse ManagerMaui Jim | Nashville, TN,
Managed day-to-day operations of warehouse, including freight and parcel shipments, returns and transfers.
Adhered to industry best practices for warehousing, material handling and documentation.
Handled freight and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
Onboarded, trained and supervised 5-person warehouse staff with strong record of meeting schedule and performance goals during yearly inventory.
Acted as liaison between IT and IS departments and warehouse teams.
Acted as warehouse Systems Administrator responsible for all warehouse computer resources.
02/2000 to 06/2000Interim Warehouse ManagerUniversity Of California Press | City, STATE,
Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
Met warehouse operational needs through efficient staffing and resourcing of materials and equipment.
Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Managed day-to-day shipping and receiving overseeing more than 1700 packages per day.
Negotiated with 7 different freight companies and received annual contracts resulting in cost savings of 55%.
Managed over $1 million in inventory and 5 employees in 75000 square-foot warehouse for book publishing company.
Oversaw and motivated team of 5 employees in warehouse to increase efficiency by 30%.
Enhanced slot control of freight in warehouse by optimizing organization efforts.
03/1994 to 03/1997Returns ClerkContinuing Education Of The Bar | City, STATE,
Documented returned product details in CEB inventory tracking system.
Operated warehouse equipment including electric pallet jack, forklift and manlift.
Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
Distributed returned merchandise to appropriate store departments or palletized for liquidation.
Education
Expected in 05/2020MBA | Business AdministrationCalifornia State University - Monterey Bay, Seaside, CAGPA:
Expected in 05/2004Bachelor of Arts | Liberal Arts And SciencesCalifornia State University - East Bay, Hayward, CAGPA:
Expected in 05/2000Associate of Science | Computer And Information SciencesContra Costa College, San Pablo, CAGPA:
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