sales and services clerk resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Multi-talented information technology and systems administrator with 20+ years of progressive network administration, troubleshooting and PC hardware and software experience. Manages functional and technological application support through proactive monitoring and initiatives to achieve maximum efficiency and minimal downtime . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Highly adept in technology needs assessments and staff training.

  • Used Microsoft Access to develop computer issue resolution tracking database.
  • Documented and resolved Technical issues which led to reduced work stoppage.
  • Developed and implemented inventory preparation and counting system that reduced the yearly inventory time from 1.5 months to 1 week over 5 year period.
  • Awarded the Directors award for my performance while serving as the Interim Warehouse Manager in 2000 and 2004.
  • Introduced, planned and Implemented project that migrated the warehouse computer systems from Unix terminals to Microsoft workstations increasing productivity by 300%.
  • Successfully demonstrated ability to support Microsoft networking WAN by reducing down time by 90%.
  • Team management
  • Operational improvement
  • Strategic planning and execution
  • Stakeholder collaboration
  • Advanced computer proficiency
  • Excellent interpersonal skills
  • Annual plan review
  • Troubleshooting and Diagnostics
  • Requirements analysis
  • Company Policy Adherence
  • Network administration
  • Employee training and development
  • Hardware and Software Installation
  • Confidential data management
  • Performance Appraisals
  • IT Support
Work History
06/2015 to Current Sales and Services Clerk Dairy Farmers Of America | Schulenburg, TX,
  • Leveraged sales expertise to promote Postal products and services and capitalize on upsell opportunities.
  • Drove team revenue totals by bringing in over $1785 per week in sales.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, applying for, reviewing and shipping of passports.
03/1997 to 01/2014 Assistant Warehouse Manager Maui Jim | Nashville, TN,
  • Managed day-to-day operations of warehouse, including freight and parcel shipments, returns and transfers.
  • Adhered to industry best practices for warehousing, material handling and documentation.
  • Handled freight and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
  • Onboarded, trained and supervised 5-person warehouse staff with strong record of meeting schedule and performance goals during yearly inventory.
  • Acted as liaison between IT and IS departments and warehouse teams.
  • Acted as warehouse Systems Administrator responsible for all warehouse computer resources.
02/2000 to 06/2000 Interim Warehouse Manager University Of California Press | City, STATE,
  • Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
  • Met warehouse operational needs through efficient staffing and resourcing of materials and equipment.
  • Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Managed day-to-day shipping and receiving overseeing more than 1700 packages per day.
  • Negotiated with 7 different freight companies and received annual contracts resulting in cost savings of 55%.
  • Managed over $1 million in inventory and 5 employees in 75000 square-foot warehouse for book publishing company.
  • Oversaw and motivated team of 5 employees in warehouse to increase efficiency by 30%.
  • Enhanced slot control of freight in warehouse by optimizing organization efforts.
03/1994 to 03/1997 Returns Clerk Continuing Education Of The Bar | City, STATE,
  • Documented returned product details in CEB inventory tracking system.
  • Operated warehouse equipment including electric pallet jack, forklift and manlift.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.
Expected in 05/2020 to to MBA | Business Administration California State University - Monterey Bay, Seaside, CA GPA:
Expected in 05/2004 to to Bachelor of Arts | Liberal Arts And Sciences California State University - East Bay, Hayward, CA GPA:
Expected in 05/2000 to to Associate of Science | Computer And Information Sciences Contra Costa College, San Pablo, CA GPA:

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Resume Overview

School Attended

  • California State University - Monterey Bay
  • California State University - East Bay
  • Contra Costa College

Job Titles Held:

  • Sales and Services Clerk
  • Assistant Warehouse Manager
  • Interim Warehouse Manager
  • Returns Clerk


  • MBA
  • Bachelor of Arts
  • Associate of Science

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