sales and services agent resume example with 8+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Skills
Critical Thinking
Travel Brochure Dissemination
Travel Itineraries
Travel Package Documentation
Customer Service
Employee Training
Emergency Response
Loyalty Programs
Work History
04/2021 to CurrentSales and Services AgentSnap-On Tools | San Diego, CA,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Recommended products to customers, thoroughly explaining details.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
01/2020 to 03/2021Customer Service RepresentativeThings Remembered, Inc. | Whitehall, PA,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Recommended products to customers, thoroughly explaining details.
Responded to customer requests for products, services and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Regularly exceeded daily sales and product add-on quotas.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Provided information regarding charge accounts and loyalty programs.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
11/2016 to 01/2020Assistant Store ManagerFullbloom | South Bend, IN,
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Walked through store areas every [Timeframe] to identify and proactively resolve issues negatively impacting operations.
Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Analyzed and interpreted store trends to facilitate planning.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Rotated merchandise and displays to feature new products and promotions.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Approved regular payroll submissions for employees.
05/2013 to 04/2019Assistant TeacherKids R Kids Learning Academy | City, STATE,
Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
Provided one-on-one and group-based learning support to maintain student progress and development.
Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
Assessed and managed student behavior to maintain climate of intensive instruction.
Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Contributed to committee-based work for development and enforcement of institutional and educational policies.
Organized and guided skills practice, research and memorization tasks for students.
Tutored students in reading, language arts and other subjects.
Maintained effective schedule balance between rest periods, active play and instruction.
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Monitored entrances and exits to maintain safety and organized environments.
Enforced rules and managed behavior through developmentally appropriate discipline.
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Education
Expected in 05/2013 to to High School Diploma | Druid Hills High School, Atlanta, GAGPA:
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