LiveCareer-Resume

sales and service supervisor sales leader resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

I am an enthusiastic, self-motivated & creative thinker. I thrive on making things better for my team and my assets using strong problem solving skills, analytical thinking and good judgement. I am an experienced and thoughtful communicator that values the importance of understanding the intention of a situation in order to produce winning results.

I have over 5 years experience in sales, marketing, team building, customer relations, asset management, revenue generation, and profit optimization. As an experienced Sales and Service Supervisor, I have enjoyed much recognition from my current employer in customer service excellence, associate training and operations excellence.

Skills
  • Staff training and motivation
  • Leadership development
  • Opening and closing procedures
  • Driving business growth
  • Customer outreach
  • Policies implementation
  • Recruiting
  • Customer relations
  • Performance management
  • Talent acquisition
  • Lead generation
  • Issue and conflict resolution
  • Critical thinking
  • Organizational skills
  • Team management
  • Brand development and marketing
Education and Training
Assumption College Philippines, Expected in 03/2013 Bachelor of Arts : Communications - GPA :
Experience
Walton Communities, Llc - Sales and Service Supervisor, Sales Leader
Marietta, GA, 01/2021 - Current
  • Analyzes variance reports on a monthly basis to maximize revenue and control expenses. Balances financials in an efficient and profitable manner.
  • Driven by results. Well-versed in effective lead management practices. Previously recognized as a Live2Lease winner and initiated into the Sales Elite. Oversees a sales team of up to 4 consultants in pursuit of their monthly leasing goal. Results: exceeding YTD goals by 105%.
  • Leads by example. Consistently models company's expectations for salesmanship and customer service. Embodies brand expertise. Promotes a positive and optimistic attitude. Mentors new-hires and teaches onboarding classes. Elevates the abilities of associates throughout the region.
  • Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction.
  • Conducts weekly LRO calls with Revenue Management to maintain occupancy, limit exposure and stimulate leasing activity. Uses collaborative pricing strategies.
  • Follow all applicable AVB policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing.
  • Supports Human Resource department by administering tests, scheduling appointments, conducting interview and orientation as well as maintaining records and information for new hires.
  • Responsible for assisting the General Manager to maintain and execute an effective sales and marketing strategy.
Csg Systems Incorporated - Community Consultant
Ca, CA, 11/2019 - 01/2021
  • Achieved Platinum Bronze level status as most prolific salesperson closing 252 leases in 1 year.
    Reached a 48% closing rate.
  • Optimize all sales process and activities on leases. Maintained open lines of communication with peers and senior management to ensure cohesive operations.
  • Promptly responded to prospective inquiries. Converted leads into leases through attentive follow up.
  • Ensured that prospect applications, background checks, deposits, and lease paperwork were completed in accordance with all legal requirements and company policy
Unites States Postal Service - Mail Carrier
City, STATE, 06/2016 - 04/2019
  • Delivered mail in all its forms to homes and businesses.
  • Exhibited professionalism and a strong work ethic to ensure that mail gets delivered on time and in a friendly, courteous manner.
  • Answered customer questions regarding the postal service and regulations.
  • Provided service to customers such as change of address, retrieve outgoing mail, deliver packages and such.
  • Collected money for postage and COD or Cash-On-Delivery orders.
Bread And Butter Advertising Production - Production Assistant Lead
City, STATE, 03/2013 - 03/2014
  • Collaborated closely with art directors, designers within a creative team, as well as members of the marketing team, agencies, and external clients.
  • Answered queries and communications through phone or email.
  • Carried out necessary administrative duties as required.
  • Provided pre and post production support including booking talent and managing schedule for vendors and clients.
Languages
English :
Native/ Bilingual
Negotiated :
Tagalog :
Native/ Bilingual
Negotiated :
Activities and Honors
  • Awarded as a Live2Lease winner and initiated into the Sales Elite Club.
  • Appointed as a Regional Sales Leader. Specializing in training effective teams and leading them to gain a competitive advantage in any market. Accomplished by recruiting, developing, coaching and collaborating on marketing, technology, budgeting, revenue generation, asset protection, risk management, supplier management, training, and customer satisfaction.

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Resume Overview

School Attended

  • Assumption College

Job Titles Held:

  • Sales and Service Supervisor, Sales Leader
  • Community Consultant
  • Mail Carrier
  • Production Assistant Lead

Degrees

  • Bachelor of Arts

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