sales and scheduling coordinator resume example with 8+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Adaptable Sales Leader eagerly anticipating new challenges and opportunities for growth and contributions with dynamic sales team. Inquisitive nature that is continuously looking for ways to improve overall efficiency and processes. Driven to go above and beyond to exceed team and corporate sales goals.

  • Team leadership
  • Time management ability
  • Issue resolution
  • Prospecting and networking skills
  • Excel spreadsheets
  • Recruitment and hiring
  • Working collaboratively
  • Strategy development
  • Interpersonal and written communication
  • Exceptional multi-tasker
11/2020 to Current Sales and Scheduling Coordinator Radancy | Grapevine, TX,
  • Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
  • Monitored queues and email inboxes to respond to consumers via multiple media formats.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Trained new employees on procedures and policies to maximize team performance.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution while maintaining a calm, friendly demeanor.
  • Managed schedules of team of 42 personnel to keep shifts properly staffed.
  • Top weekly revenue producer for 39 weeks in 2021
  • Produced $1.53 million in revenue for 2021 in just my first year with the company averaging approximately $96 thousand a month.
  • Hunted new business and led outreach to previous customers on daily basis to generate sales and boost pipeline.
  • Mentored sales representatives on sales strategies and best practices.
11/2019 to 04/2020 Sales Development Representative Vista Equity Partners | New York City, NY,
  • Identified emerging business opportunities and conducted initial outreach calls to establish contact with potential clients.
  • Created and improved business pipeline using cold and warm techniques.
  • Strategized approaches to meet objectives and capitalize on emerging opportunities.
  • Documented outreach calls and follow-up contacts (avg: 80 per day) in CRM system to establish record of interactions and pipeline process.
  • Maintained communication with account executives to facilitate development of sales opportunities.
  • Scheduled appointments and maintained employee appointment calendar using MS Outlook.
01/2019 to 11/2019 Business Development Representative Goodwill Redwood Empire | Santa Clara, CA,
  • Maintain an average of 75-100 contacts per day via phone, text, email, or chat.
  • Regularly respond to Internet Leads within 5 minutes of receiving them into the CRM via phone, e-mail, and text to schedule a sales or service appointment.
  • Follow-up with sales or service department to determine if the appointment was kept and what the outcome was. Schedule future contact with any unsold showroom traffic.
  • Contact current customer base on current marketing incentives.
  • Set appointments with at least 40-50% of leads received while also achieving set-to-show appointment conversion rate of 40-50%
  • Achieve overall Lead-to-Sales closing rate of 15-20 vehicles a month (Store set goal: 12)
  • Strategize approaches to meet monthly objectives and capitalize on emerging opportunities.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Compiled and analyzed data utilizing spreadsheets for use of dealer tag location, transport driver info and vehicle movement from multiple dealerships.
07/2011 to 05/2017 Assistant Retail Store Manager Aeropostale | City, STATE,
  • Started as a seasonal holiday temp and was promoted to Stockroom Manager within a 6 month time-span.
  • Exceeded in all responsibilities given and promoted to Assistant Manager within a year after interviewing with Senior Corporate Management resulting in my promotion to Assistant Store Manager while under the age of 21.
  • Traveled to various stores across the state of North Carolina to interview, hire, and train new and current management in company standards and objectives.
  • Trained, mentored and supported high-performing team in a $3.5-4 million store by implementing effective, hands-on training programs for both current and new employees, maximizing performance and engagement while maintaining a level of friendship and professionalism.
  • Maintained records of inventory stock and shrinkage by conducting product audits every month.
  • Replenished inventory to maintain par levels and updated inventory reports upon receipt of new shipments.
  • Aided Store Manager during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Opened and closed store weekly by balancing cash drawers, preparing daily deposits and preparing nightly recap reports.
  • Created weekly schedules for employees.
  • Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
Education and Training
Expected in to to | Communication Studies University of North Carolina At Wilmington, Wilmington, NC GPA:
Expected in to to | General Education Fayetteville Technical Community College, Fayetteville, NC GPA:
Expected in 06/2012 to to High School Diploma | Jack Britt High School, Fayetteville, NC GPA:

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Resume Overview

School Attended

  • University of North Carolina At Wilmington
  • Fayetteville Technical Community College
  • Jack Britt High School

Job Titles Held:

  • Sales and Scheduling Coordinator
  • Sales Development Representative
  • Business Development Representative
  • Assistant Retail Store Manager


  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma

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