Sales Agent resume example

• I worked as a trainer, scheduler, and administrative assistant at an emergency shelter for children aged 0-17 who needed emergency placement. I interviewed, trained, and on boarded new hires.
• I was responsible for developing and maintaining the schedule for staff. I coordinated meals, medication orders, rec activities, and a daily schedule for the clients.
• Unfortunately, due to Covid stressors the shelter had to shut down.

• I worked from home as a customer advocate for Humana Insurance. I took phone calls and updated their customer accounts.
• I am skilled in their customer interface systems as well as the E-Billing and required Medicare sites.

Direct Support Professional, Hope Haven Inc. – Rock Valley IA Jan 2014 - Sept 2014

• I provided cares needed to support the clients in the activities of daily living. I encouraged independence and followed through with service plans. I entered documentation. I brought clients to appointments and transported them as needed to work and other desired places. I administered medications.

Community Living Lead, Hope Haven Inc. – Rock Valley IA Sept 2014 - Oct 2015

• I supervised the direct care staff of the home. Assured monthly paperwork was completed and turned into my supervisor on time. Worked on a Team of professionals to better serve the clients. Attended team meetings and lead staff meetings. I assured compliance in documentation and assured it was entered and ready for billing. I assured services were in place and communicated with service coordinators and case managers. I gathered documentation information to determine progress and relayed the information to the service coordinators to do collateral. I followed through with providing staff schedules and assured all shifts were covered. I followed through with any other assignments ask of by my supervisor. I assured complacence in service plan implementation. Assisted as needed to hire and fire staff as needed. Was a liaison to the Supervisor.

Community Living Supervisor, Hope Haven Inc. – Rock Valley IA Oct 2015 – May 2020

• I supervised the lead staff of the home. Assured monthly paperwork was completed and turned into my supervisor on time. Worked on a Team of professionals to better serve the clients. Attended team meetings and lead staff meetings. I assured compliance in documentation and assured it was entered and ready for billing. I assured services were in place and communicated with service coordinators and case managers. I gathered documentation information to determine progress and relayed the information to the service coordinators to do collateral. I followed through with providing staff schedules and assured all shifts were covered. I followed through with any other assignments ask of by my supervisor. I assured complacence in service plan implementation. Hired and fired staff as needed. Was a liaison to the Manager.