LiveCareer-Resume

Sales Agent resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Familiar with following security standards, advocating for clients resources and utilizing relationship-focused approaches to maximize satisfaction. Personable, amiable and open communication style paired with excellent interpersonal, critical thinking and problem-solving skills. Accurately and efficiently updates logs and reports. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking the ability to grow and promote within the company. Responsible possessing first-rate scheduling, telephone and documentation abilities. Service-oriented individual with expertise in preparing and modifying documents, coordinating meetings and trips and preparing responses on behalf of company. Committed to establishing stellar rapport with clients of diverse backgrounds.

Skills
  • Customer assistance
  • Leadership
  • Communication
  • Team Work
  • Flexibility
  • Planning
  • Scheduling
  • Training
  • Interviewing
  • Supervising
  • Goal-oriented
  • Issue and conflict resolution
  • Computer skills
  • Presentation skills
Experience
06/2021 to Current
Sales Agent Marriott Vacations Worldwide Henefer, UT,
  • I make outbound calls to previous OnStar customers and offer them promotions to win back their business.
  • This requires patients, people skills, and the ability to be persuasive and know that no is not always the answer.
  • I am persistent, relatable, and persuasive. You must know the needs of the customer and implement them when selling the product.
02/2021 to 04/2021
Trainer / Scheduler /Administrative Assistant Salvation Army Usa Milton, PA,
  • I worked as a trainer, scheduler, and administrative assistant at an emergency shelter for children aged 0-17 who needed emergency placement. I interviewed, trained, and on boarded new hires.
  • I was responsible for developing and maintaining the schedule for staff. I coordinated meals, medication orders, rec activities, and a daily schedule for the clients.
  • Unfortunately, due to Covid stressors the shelter had to shut down.
10/2020 to 12/2020
Customer Service Associate Easter Seals Midwest Farmington, MO,
  • I worked from home as a customer advocate for Humana Insurance. I took phone calls and updated their customer accounts.
  • I am skilled in their customer interface systems as well as the E-Billing and required Medicare sites.
01/2014 to 05/2020
Community Living Supervisor Hope Haven Inc City, STATE,

Direct Support Professional, Hope Haven Inc. – Rock Valley IA Jan 2014 - Sept 2014

  • I provided cares needed to support the clients in the activities of daily living. I encouraged independence and followed through with service plans. I entered documentation. I brought clients to appointments and transported them as needed to work and other desired places. I administered medications.

Community Living Lead, Hope Haven Inc. – Rock Valley IA Sept 2014 - Oct 2015

  • I supervised the direct care staff of the home. Assured monthly paperwork was completed and turned into my supervisor on time. Worked on a Team of professionals to better serve the clients. Attended team meetings and lead staff meetings. I assured compliance in documentation and assured it was entered and ready for billing. I assured services were in place and communicated with service coordinators and case managers. I gathered documentation information to determine progress and relayed the information to the service coordinators to do collateral. I followed through with providing staff schedules and assured all shifts were covered. I followed through with any other assignments ask of by my supervisor. I assured complacence in service plan implementation. Assisted as needed to hire and fire staff as needed. Was a liaison to the Supervisor.

Community Living Supervisor, Hope Haven Inc. – Rock Valley IA Oct 2015 – May 2020

  • I supervised the lead staff of the home. Assured monthly paperwork was completed and turned into my supervisor on time. Worked on a Team of professionals to better serve the clients. Attended team meetings and lead staff meetings. I assured compliance in documentation and assured it was entered and ready for billing. I assured services were in place and communicated with service coordinators and case managers. I gathered documentation information to determine progress and relayed the information to the service coordinators to do collateral. I followed through with providing staff schedules and assured all shifts were covered. I followed through with any other assignments ask of by my supervisor. I assured complacence in service plan implementation. Hired and fired staff as needed. Was a liaison to the Manager.
Education and Training
Expected in 05/2003
High School Diploma:
West Sioux High School - Hawarden, IA
GPA:
Expected in
Bachelor of Science: Human Service Leadership
University of Arizona Global - Online ,
GPA:
Accomplishments
  • I have the ability to handle many case loads.
  • I have worked with all ages ranging from kids who are a few months old to adults.
  • I have worked on a crisis team that would be contacted in the event of an elopement or other emergency.
  • I have put in place a filing and organization system that was used by co-workers and implemented by the company.
  • I have put in place training videos and charts that were used to train new staff and new supervisors.
  • I have six and a half years of experience in the human services field.
  • I am motivated and willing to learn.

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Resume Overview

School Attended

  • West Sioux High School
  • University of Arizona Global

Job Titles Held:

  • Sales Agent
  • Trainer / Scheduler /Administrative Assistant
  • Customer Service Associate
  • Community Living Supervisor

Degrees

  • High School Diploma
  • Bachelor of Science

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