sales agent resume example with 3+ years of experience
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Quality focused individual skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Strong organizational skills while providing good communication skills both written and verbal.
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- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems in person, on phone and by email.
- Continuously met sales goals on a monthly bases which in turn I was the sales man of the month for 7 consecutive months.
- Prepared and updated client records.
- Trained and supported new sales representatives.
- Identified new business through leads generated.
- Delivered consultative sales presentations in alignment with client needs.
- Achieved repeat business and referrals through personalized services.
- Increased customer service feedback scores by delivering outstanding service to customers daily.
- Drafted budgets, monitored warehouse costs and reduced expenses.
- Expanded process effectiveness by implementing new ordering system while identifying poor work habits.
- Streamlined operational efficiencies by hiring and training staff to drive growth initiatives.
- Supported senior leadership by accurately reporting monthly and annual sales, P&L and staff efficiency reports.
- Reduced process lags and effectively managed 47 associates to ensure optimal productivity.
- Developed organizational systems for financial reports, schedules, inventory control and merchandising.
- Monitored inventory control to align ordering processes with demand plans.
- Monitored inventory levels of products and materials in warehouses to keep needed goods on hand.
- Tracked goods to verify delivery timetables and effectively route to final destinations.
- Drove client retention by delivering exceptional customer service.
- Proactively identified and solved complex strategy problems impacting business direction.
- Analyzed invoices, work orders, consumption reports and demand forecasts to estimate peak delivery periods and issue work assignments.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Diminished total loss by 22% by implementing effective operational improvements.
- Achieved annual sales goal of $172,000 by incorporating social media, brand marketing, Provided superior customer service, hiring motivated individuals and showing strong leadership.
- Corrected operational discrepancies by developing and executing process improvements.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Nash Community College - Rocky Mount, NC
Nash Community College - Rocky Mount, NC
- Completed professional development in Fire Fighter 1 & 2 with Hazmat state certification.
Rocky Mount Prep - Rocky Mount, NC,
- Awarded “Champion of customer service” with a success rate of 97% for year 2020.
- Awarded “Champion of sales and service” for year 2020.
- Awarded “Champion of sales and service” for year 2019.
- Led my team to achieve Store Champion of the entire company earning recognition from upper management and financial reward.
- Consistently maintained high customer satisfaction ratings.
- Awarded most improved credit office in the Southside Division in 2017.
Served on the committee board for Schewels Furniture for the years of 2020-2021. While serving on the committee board I brought forth an idea that I successfully created and organized a system to increase sales and gain new customers. As I rose through the ranks at Schewels Furniture it was very important to stay engaged with the local community by volunteering at events and organizing events for the community to enjoy which in turn we would hold customer retention and gain new customers.
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Resume Overview
School Attended
- Nash Community College
- Nash Community College
- Rocky Mount Prep
Job Titles Held:
- Sales Agent
- Regional Distribution Center Manager
- Store Manager
Degrees
- Career Readiness Certification
- State Certification Fire Fighter 1 & 2
- High School Diploma
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