sales agent resume example with 2+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Logical Front Desk Agent with experience in guest services helping customers feel welcome and promoting long-term loyalty. Well-organized when managing transactions and records with accuracy. Successful at interfacing with people and solving problems. Tenacious approach to maximizing guest satisfaction with superior attention to detail and cordial demeanor. I am astounding with building an environment with customers and coworkers leaving them feeling supported, cared-for, and appreciated.
High-energy sales leader with proven relationship-building skills and significant background working with Kentucky customers. Consistently drives sales and brings in new customers with prospecting expertise and persuasive negotiation expertise. History of consistently exceeding quotas.
Skills
Credit and cash payments
Company policies and procedures
Marketing
Cash transactions
Hospitality services
Analytical mastery
Oral and written communications
Relationship Selling
Post-Sales Support
Territory Sales
Sales Closing
Product and Service Knowledge
On-Site Product Demonstrations
Inside and Outside Sales
Sales Strategies
Customer Assistance
Detecting Customers
Offering Sales Support
Contract Negotiation Expertise
Product Demonstrations
Proposal Development
Business Development
Client Relations
Client Account Management
Product Merchandising
Prospecting Skills
Negotiation Tactics
Strategy Development
Customer Needs Assessment
Experience
09/2022 to Current
Sales AgentWalser Automotive Group – Franklin Park, IL,
Offered product and service consultations and employed upselling techniques.
Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
Maintained current store, product and promotional knowledge to drive consistent sales.
Assisted average of 15 customers per day in finding or selecting items.
Offered coupons and special deals to increase customer spending.
Continuously met sales goals via strategic prospecting.
Maintained attractive merchandise displays to maximize purchases.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
Maximized market share by working with clients and building relationships.
Regularly met or exceeded established sales goals by implementing strategic closing techniques.
Improved customer service feedback scores through outstanding service.
Drove sales through development of successful promotional strategies and product placement.
Exceeded on sales and activations meeting and or exceeding my goals every month since hired.
05/2021 to Current
Front Desk AgentRadisson Hotel Group – Nashville, TN,
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Posted charges, updated accounts and issued bills to departing guests.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Input customer data into reservation software and made immediate updates to reflect room changes.
Supervised daily operations of hotel front desk in absence of manager.
Coordinated with internal departments to handle wide range of guest needs.
Facilitated front desk operations for busy high-volume hotel.
Responded to inquiries and room requests made online, by phone or email.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
03/2021 to 05/2021
CashierAce Parking Management, Inc. – Santa Rosa, CA,
Operated cash register, collected payments and provided accurate change.
Helped customers find specific products, answered questions and offered product advice.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Helped with purchases, locating items and signing up for rewards programs.
Scanned customer purchases and supported transactions to streamline sales process.
Promoted specific item options to drive sales and achieve add-on purchases.
Assisted customers with account updates, new service additions and promotional offers.
Resolved customer complaints and escalated worsening concerns for remediation.
10/2020 to 03/2021
Team MemberCoffee And Bagel Brands – Yardley, PA,
Built and maintained working relationships with peers and upper management.
Looked for ways to go above and beyond job requirements.
Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
Rotated through series of different stations based on team needs.
Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality.
Used proper safety procedures to load and unload materials and components.
Education and Training
Expected in 05/2021 to to
High School Diploma: Thomas Walker High School - Ewing, VA GPA:
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