Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assist with any need. Advanced knowledge of auto, home, recreational vehicles, manufactured/mobile home products.

Accomplished Sales Agent with extensive experience meeting aggressive sales goals. Skilled at building lasting relationships with customers and internal suppliers.

Driven sales professional skilled and organized at providing top-notch customer service, managing cash, and processing orders. Adept at engaging with clients and capturing attention in various product offerings.

Personable professional consistently praised by management for exceeding annual sales. Available 40+ hours per week, including weekends and evenings. Accustomed to identifying customer needs and upselling to higher value products. Composed and articulate individual with expert-level product knowledge.

Driven Sales Agent with experience establishing and expanding market presence and maximizing growth.

Talented Sales Agent with experience convincing, persuading, and closing deals.

  • Leads generation
  • Team building
  • Sales strategies
  • Detecting customers
  • Client relations
  • Networking
  • Proposal development
  • Customer assistance
  • Client relationship management
  • Business acumen
  • Contract negotiation
  • Bilingual/Spanish
11/2019 to Current
Sales Agent Aaa Of Southern California Highland, CA,
  • Answered incoming telephone calls providing information about products, coverage, policies and discounts.
  • Provided every customer with professional and polite support for sales and service needs.
  • Prepared and updated client records.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Negotiated and secured contracts with key clients.
  • Provided outstanding customer service to 50-100 customers daily, increasing customer service feedback scores 98%.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
  • Identified new business through leads providers.
  • Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Educated customers on product and service offerings.
06/2018 to 11/2019
Customer Service Representative Apex Systems Chatsworth, CA,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Worked with managers to develop service improvement initiatives.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Provided quick turnaround time when customers called with questions, usually within the hour.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
06/2013 to 05/2018
Sales Agent Aaa Of Southern California Huntington Beach, CA,
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Created and finalized quotes to complete deals between company, vendors and customers.
  • Cultivated relationships with outside carriers, prospects and buyers to drive profit opportunities.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Earned reputation for good attendance and hard work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Educated customers about product features and technical details to highlight benefits and correct misunderstandings.
  • Educated customers on product and service offerings.
  • Generated more than 30-50 leads per week and pursued opportunities to set up appointments and convert prospects into new customers.
05/2008 to 11/2012
Sales Producer/Manager Sav-On Insurance City, STATE,
  • Executed new training initiative to improve skills and develop leaders from within.
  • Managed day-to-day operations, including supervision and assignment delegation for a 3-member team.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Coached new team members on job tasks and performance strategies.
  • Maintained open and professional team relationships to quickly identify and resolve issues.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Greeted incoming customers to provide immediate, friendly and knowledgeable support.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
  • Processed customer account changes.
  • Documented conversations with customers to track requests, problems and solutions.
Education and Training
Expected in 06/2004
Tacoma Community College - Tacoma, WA

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School Attended

  • Tacoma Community College

Job Titles Held:

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