High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in Sales and Food Service to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Skills
Sales strategies
Detecting customers
Client relations
Customer assistance
Product and service knowledge
Client account management
Sales closing
Customer retention abilities
Account management
Product merchandising and distribution
Strategy development
Experience
05/2018 to 12/2018
Sales AgentVail Resorts – White Haven, PA,
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Offered product and service consultations and employed upselling techniques.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Processed orders through system and coordinated product deliveries.
Maintained current store, product and promotional knowledge to drive consistent sales.
Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
Assisted in training of new hires on organizational procedures, policies and sales techniques.
Negotiated and secured contracts with key clients.
Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
Offered coupons and special deals to increase quantity of customer spending.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Prepared and updated client records.
Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
Delivered consultative sales presentations in alignment with client needs.
11/2016 to 01/2018
Pizza ChefWhole Foods – West Des Moines, IA,
Operated pizza oven and brick oven along with other kitchen equipment to prepare authentic Italian dishes.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Cooked various items, including Pizza, Scampi and Artichoke Hearts, providing customers with perfectly-cooked options and sides.
Completed more than 50 orders each shift with focus on quality and efficiency.
Operated fryers carefully to avoid burns when preparing fries, Scampi and Rotini items.
Maintained clean and orderly appearance throughout kitchen and dining area.
Kept stations stocked and ready for use to maximize productivity.
Improved overall kitchen efficiency through Pizza Making, leading to orders being completed faster.
Prepped vegetables and meat ingredients by washing, chopping and dicing.
Chopped, diced and sliced ingredients for salads, stir-fries and other dishes.
Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
Cooked food following specific measurements and recipes.
Properly garnished and arranged orders on plates and trays.
Built pizzas using proper amount of dough and quantities of toppings according to specifications.
Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Increased sales of key menu items through effective upselling.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Completed opening and closing checklists by emptying trash, and polishing silverware.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Arranged each place setting attractively, using clean, chip-free plates and utensils.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Removed soiled service ware and set tables with clean silverware and glassware.
Wet mopped and spot mopped.
Immediately cleaned up spills and wet areas on floors resulting from ceiling leaks to prevent customer and personnel falls.
Maintained, sanitized and vacuumed dining area and washing kitchen floors prior to closing.
05/2016 to 08/2016
CashierC-A-L Ranch – Draper, UT,
Welcomed customers, offering assistance to help find necessary store items.
Worked closely with front-end staff to assist customers.
Received payments for food orders and issued receipts.
Processed customer payments quickly and returned exact change and receipts.
Wiped down counters and cleaned bathrooms to remove debris and maintain cleanliness.
Adhered to all regulatory standards regarding safe and sanitary food prep.
Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
Kept stations stocked and ready for use to maximize productivity.
Executed proper techniques when preparing menu item ingredients.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Made all meals in accordance with company standards and requirements.
Maintained clean and orderly appearance throughout kitchen and dining area.
Rotated stock items and ingredients to maintain efficiency and freshness.
Organized and labeled stock of ingredients to maintain needed inventory levels.
Cooked food following specific measurements and recipes.
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