LiveCareer-Resume

sales agent resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated Customer Service Specialist motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. I am able to prioritize in fast-paced working environment. Known for having great organizational skills and being gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Skills
  • Client relations
  • Product demonstrations
  • Leads generation
  • Sales strategies
  • Customer assistance
  • Product and service knowledge
  • Credit card payment processing
  • Inbound and Outbound Calling
  • Microsoft Office expertise
  • High-energy attitude
  • Adaptive team player
  • Problem-solving abilities
  • Conflict mediation
  • Clerical support
  • Call Center Operations
  • Great eye for detail
  • Precise
  • Data entry
  • Quality control
  • Strong listening talents
  • Proofreading and editing
  • Excellent spelling skills
  • Data entry experience
  • Relationship building
  • Flexible schedule
  • Reliable & trustworthy
  • Communication
  • Problem resolution
  • Analytical
  • Collecting information
  • Multi-line phone proficiency
  • Pleasant demeanor
  • Strong interpersonal skills
  • Strong problem solver
  • Customer service-oriented
  • Invoice processing
  • Social media expertise
  • Data gathering
Education and Training
Palm Beach Academy of Health & Beauty West Palm Beach, FL Expected in 08/2022 Associate of Applied Science : Cosmology - GPA :
Palm Beach Lakes High School Adult Education West Palm Beach, FL Expected in 06/2010 High School Diploma : - GPA :
Experience
Walser Automotive Group - Sales Agent
Brooklyn Park, MN, 08/2021 - 07/2022
  • Continuously met sales goals via strategic prospecting.
  • Offered product and service consultations and employed upselling techniques.
  • Offered coupons and special deals to increase customer spending.
  • Processed orders through company system and coordinated product deliveries.
  • Regularly met or exceeded established sales goals by implementing strategic closing techniques.
  • Listened to customers to understand needs and refer to optimal services.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Managed high-volume of inbound and outbound customer calls.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Processed customer account changes with proprietary software.
Fedex - Ramp Agent
Fife, WA, 11/2021 - 03/2022
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Maintained on-time connections by guiding aircraft to and from gate positions.
  • Used scanners to track parcel information, condition or receipt.
  • Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Packed boxes and stock using organizational guidelines.
  • Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Lowe's Companies, Inc. - Claims Processor
Vancouver, WA, 11/2017 - 06/2021
  • Verified claim data correctness in preparation for processing.
  • Reviewed history records to determine benefit eligibility for services.
  • Addressed customer inquiries to provide information and explanations on coverage and terms, expediting claims.
  • Analyzed contracts and claim systems to apply appropriate benefit amounts.
  • Conducted and documented comprehensive investigations to negotiate settlements or deny claims.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation
  • Precisely calculated refunds, premiums and adjustments.
  • Examined claims, records and procedures to grant approval of coverage.
  • Make decisions based on strict calculations
  • Compose grammatically correct correspondence such as claim notes, e-mails, and any other form of internal or external written communication.
  • Initiate claims via the computer while on the phone with customer by thoroughly understanding the customer's needs .
Kneaders Bakery & Cafe - Cashier
North Logan, UT, 10/2015 - 09/2016
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Processed refunds for worn, damaged and broken merchandise.
  • Calculated and counted change quickly.
  • Provided receipts to customers.
  • Avoided discrepancies by accounting for funds and items.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Palm Beach Academy of Health & Beauty
  • Palm Beach Lakes High School Adult Education

Job Titles Held:

  • Sales Agent
  • Ramp Agent
  • Claims Processor
  • Cashier

Degrees

  • Associate of Applied Science
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: