Sales Agent resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Overview

Highly enthusiastic customer service professional with 15 years client interface experience.Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.Results-driven Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Opening/closing procedures
  • Adaptive team player
  • Energetic work attitude
  • Large cash/check deposits expert
  • Store maintenance ability
  • Top sales performer
  • Telephone inquiries specialist
  • Customer service expert
  • Telecommunication skills

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.


  • Consistently generated additional revenue through skilled sales techniques.

Product Sales

  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience
05/2015 to 11/2015 Sales Agent Iqor | Noida, IN,
  • Contacting both former and new clientele to engage in sales offering different products for home services and retention of former clients.
  • Upselling current clients for existing services.
  • Handling upwards of 600 calls daily.
02/2014 to 05/2015 Lead Agent/Office Manager Fedex Cross Border | Oxnard, CA,
  • Processing endorsements for existing customers as well as looking at possibilities for possible re-writes on policies as well as signing up customers who need insurance.
  • Processing payments and making outbound calls Processing emails and mailers out for quotes and or sales.
  • Processing closings and balancing cash handling for the day as well Training for new employees, ordering supplies and submitting payroll for sign twirlers.
05/2013 to 02/2014 Patient Billing Hei Hotels & Resorts | Arlington, VA,
  • Answering incoming calls from patients and processing insurance information and re-filing if necessary.
  • Explaining explanation of benefits to patients and processing payments as well as general customer service.
01/2012 to 08/2012 Customer Service Agent Holthaus Agency | Tulsa, OK,
  • Providing a variety of customer service support duties to customers.
  • Assisting customers with billing or technical support issues.
  • Up selling customers for new products and services and handling sales for new service.
02/2007 to 09/2011 Technical Support representative/Retention Specialist Cox Communications | City, STATE,
  • Technical Support Department and Customer Retention Representative Providing a variety of customer service support duties to customers.
  • Ensuring timely and accurate information to customers in a professional manner.
  • Responding to inquires through phone, mail or email with customers.
  • Promoting and selling the company's products and services.
  • Providing operational support at call center location to ensure efficient and timely resolution of technical support issues.
  • Promoting customer loyalty and reducing churn by providing excellent customer service while resolving challenging situations.
  • Promoting revenue growth and bundled services by differentiating between Cox and competitors products.
01/2005 to 01/2007 PBX Operator Barona Casino | City, STATE,
  • Answering all incoming calls to the property.
  • Providing information on property amenities and events to callers.
  • Answering questions and directing calls to appropriate parties.
  • Handling wake up calls for guests and paging guests throughout the casino.
06/2004 to 12/2004 Service Counselor AAA Southern California | City, STATE,
  • Receiving incoming calls from existing policyholders.
  • Gathering pertinent information to assist the customer.
  • Dispatching help to the customer's location, and negotiating estimated time of arrival with tow truck operators and locksmiths.
  • Maintaining customer satisfaction by providing friendly and professional service.
2002 to 2004 Sales Representative Gary R Edwards Inc | City, STATE,
  • Making outbound phone calls on behalf of union tribune to previous customers or potential customers for them to subscribe to the union tribune newspaper.
  • Processing payments and handling customer service issues.
Educational Background
Expected in 2001 High School Diploma | High School Diploma Vista Adult School, Vista, CA GPA:
Bilingual in Spanish

benefits, billing, cable, call center, cash handling, clientele, clients, customer satisfaction, excellent customer service, customer service, customer service skills, customer care, directing, Dispatching, email, filing, insurance, mail, negotiating, newspaper, organizational skills, Processing payments, payroll, policies, Receiving, selling, sales, Spanish, technical support, phone

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Resume Overview

School Attended

  • Vista Adult School

Job Titles Held:

  • Sales Agent
  • Lead Agent/Office Manager
  • Patient Billing
  • Customer Service Agent
  • Technical Support representative/Retention Specialist
  • PBX Operator
  • Service Counselor
  • Sales Representative


  • High School Diploma

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