Sales Agent resume example with 12+ years of experience
Highly enthusiastic customer service professional with 15 years client interface experience.Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.Results-driven Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success
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Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
- Consistently generated additional revenue through skilled sales techniques.
Product Sales
- Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Contacting both former and new clientele to engage in sales offering different products for home services and retention of former clients.
- Upselling current clients for existing services.
- Handling upwards of 600 calls daily.
- Processing endorsements for existing customers as well as looking at possibilities for possible re-writes on policies as well as signing up customers who need insurance.
- Processing payments and making outbound calls Processing emails and mailers out for quotes and or sales.
- Processing closings and balancing cash handling for the day as well Training for new employees, ordering supplies and submitting payroll for sign twirlers.
- Answering incoming calls from patients and processing insurance information and re-filing if necessary.
- Explaining explanation of benefits to patients and processing payments as well as general customer service.
- Providing a variety of customer service support duties to customers.
- Assisting customers with billing or technical support issues.
- Up selling customers for new products and services and handling sales for new service.
- Technical Support Department and Customer Retention Representative Providing a variety of customer service support duties to customers.
- Ensuring timely and accurate information to customers in a professional manner.
- Responding to inquires through phone, mail or email with customers.
- Promoting and selling the company's products and services.
- Providing operational support at call center location to ensure efficient and timely resolution of technical support issues.
- Promoting customer loyalty and reducing churn by providing excellent customer service while resolving challenging situations.
- Promoting revenue growth and bundled services by differentiating between Cox and competitors products.
- Answering all incoming calls to the property.
- Providing information on property amenities and events to callers.
- Answering questions and directing calls to appropriate parties.
- Handling wake up calls for guests and paging guests throughout the casino.
- Receiving incoming calls from existing policyholders.
- Gathering pertinent information to assist the customer.
- Dispatching help to the customer's location, and negotiating estimated time of arrival with tow truck operators and locksmiths.
- Maintaining customer satisfaction by providing friendly and professional service.
- Making outbound phone calls on behalf of union tribune to previous customers or potential customers for them to subscribe to the union tribune newspaper.
- Processing payments and handling customer service issues.
benefits, billing, cable, call center, cash handling, clientele, clients, customer satisfaction, excellent customer service, customer service, customer service skills, customer care, directing, Dispatching, email, filing, insurance, mail, negotiating, newspaper, organizational skills, Processing payments, payroll, policies, Receiving, selling, sales, Spanish, technical support, phone
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Resume Overview
School Attended
- Vista Adult School
Job Titles Held:
- Sales Agent
- Lead Agent/Office Manager
- Patient Billing
- Customer Service Agent
- Technical Support representative/Retention Specialist
- PBX Operator
- Service Counselor
- Sales Representative
Degrees
- High School Diploma
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