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Professional Summary
Versatile professional with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding quotas, expanding territories, driven to maximize revenue by building loyalty and brand engagement with customers at all levels, 8+ years experience in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Adept at developing exciting calendar events to maximize budgetary resources while fulfilling community desires, record of promoting positivity and program engagement, history of meeting company goals utilizing consistent, and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand, consistently promoted and relocated for the scope of work. Talented problem-solver with personable and open style, work effectively within teams to develop creative ideas and solutions to complex issues. Willingness to relocate.
Skills
Microsoft 365 Proficiency
IOS Proficiency
Program Development and Management
Policy Development and Enforcement
Performance Assessment
Multi-Line Phone Systems
Supply Inventory Control
Fiscal Accountability/ Management
Organizational Development
Public and Media Relations
Department Oversight
Data Entry
Retail Metrics and Goals
Executive Schedule Management
Office administration
Work History
10/2021 to CurrentSales AdvisorTiger Plumbing, Heating, Air Conditioning And Electrical Services | Edwardsville, IL,
Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
Implemented brand marketing and sales campaigns.
Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
Led sales team to exceed quarterly sales goals.
Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Patched software and installed new versions to eliminate security problems and protect data.
Helped streamline repair processes and update procedures for support action consistency.
05/2018 to 10/2018Outdoor Recreation LeaderSan, Recreation, Parks | City, STATE,
Documented procedures, identified areas to improve internal controls and gain additional efficiencies and implemented policy changes.
Analyzed revenues, expenditures and cash management.
Reviewed operating budgets periodically to analyze trends affecting budget needs.
Prepared project budgets, forecasting and inventory, and material pricing points.
Enhanced operational efficiency by reducing costs and performing risk analysis to improve overall profitability.
Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
Verified and submitted timekeeping information for accurate and efficient payroll processing.
Planned and evaluated recreation and athletic programs with recreation director to support community.
Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center.
Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
07/2016 to 03/2018Sales Representative Team LeaderAvitus Group Inc. | City, STATE,
Provided customer satisfaction focused on addressing customer needs and resolving concerns to expand the client base of 450 members
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Submitted reports to senior management to aid in business decision-making and planning.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Recruited and trained team members, as well as supported other departments with mentorship.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
08/2015 to 06/2016Recreation Specialist InstructorPhiladelphia Department Of Parks And Recreation | City, STATE,
Conducted site surveying for environmental and stormwater management projects with a project budget of $500 million.
Maintained and developed job descriptions, onboarding handbooks, and training programs consisting of: condition, quality, and safety guidelines for the department's Operational Standards Manual used on 300 department sites.
Recommended, initiated, and finalized actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.
Reported department hazards to regional managers and operational staff to achieve over 800 repairs
Tracked program spending, enrollments and attendance to produce monthly reports.
Oriented newly hired employees by providing company information, facilitating onboarding processes, and establishing position-related requirements.
Navigated federal, state and local employment laws and regulations and adjusted company practices and policies to confirm complete compliance.
Spearheaded innovative recruitment practices and mobilized management in targeted hiring that matched company needs.
Designed and implemented employee engagement strategies to improve morale, retain talent and maintain business continuity.
Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
Education
Expected in Bachelor of Science | Recreation ManagementLock Haven University of Pennsylvania, Lock Haven, PAGPA:
Expected in 05/2024Bachelor of Science | Computer Science And ProgrammingPennsylvania State University, University Park, PAGPA:
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