Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Profile

As an entrepreneur with vast experience in retail, my aim is to help promote sales for your company. Willing to work various shifts and to travel long distances for work or business. With experience in sales, it is my priority to be a major asset to your company. Moving along with my career has been a journey which has lead me to your company. Accomplished Computer Technician with a rapidly increasing range of industry experience looking to bring strong instincts and a proven record of procedural compliance, process management and strong operational skills to a rapidly growing company.


Microsoft Word

Excel, Power Point

Windows certified

Layout and design

Mobile application development Networked applications

Web application design

E-Learning application

  • Strong communication skills
  • Managing tight deadlines
  • Working independently
  • Leadership
  • System administration
  • Back-end web languages
  • Computer vision
Relevant Experience

Consistently received a 100% rate of customer satisfaction.

Automated repeatable tasks where possible to increase efficiency.

Process Improvement

  • Oversaw implementation of new phone system which resulted in more cost-effective service.


  • Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes.


  • Investigated and analyzed client complaints to identify and resolve issues.


  • Managed daily schedules and sales leads for all Sr. and Jr. Loan Officers.

Data Organization

  • Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.


  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.


  • Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Data Preparation

  • Prepared medical records packets for insurance reviews of procedures and fees/services justification.

Medical Records

  • Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.

Patient Assistance

  • Assisted patients with application for Medi-cal, Medicare and initial appeals for payments.


  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.


  • Maintained status reports to provide management with updated information for client projects.


  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Payroll Assistance

  • Assisted with payroll preparation and entered data into cumulative payroll document.


  • Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees.
  • Ensured staff was equipped with all necessary supplies and collateral for long distance travel.


  • Established client payment plan program to monitor payment compliance and progress, reducing uncontrolled payment activity by 10%.

Employee Management

  • Liaised with HR department to establish employee benefits, training, payroll and termination procedures.


  • Planned all meetings and travel for CEO.


  • Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Sales Advisor, 2012 - 02/2016
Power Promotions Cleveland, OH,
  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
  • Consistently met and exceeded department expectations for productivity and accuracy levels.
  • Developed promotional programs to optimize revenue levels.
  • Received company Employee Performance Award after maintaining record sales achievement of 20% growth five months in a row.
Manager, 2008 - 2012
Spectrum Health Greenville, MI,

Delivered excellent customer service by greeting and assisting each customer.

Addressed customer inquiries and resolved complaints.

Design and implemented customer satisfaction metrics.

Stocked and restocked inventory when shipments were received.

Reorganized the sales floor to meet company demands.

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

Determined staff promotions and demotions, and terminated employees when necessary.

Completed a series of training sessions to advance from Assistant Manager to Store Manager.

Fulfilled customer shipping needs using UPS and USPS methods.

Completed weekly schedules according to payroll policies.

Trained all new managers on store procedures and policies.

Maintained daily record of all transactions.

Wrote order supply requests to replenish merchandise.

Trained staff to deliver outstanding customer service.

Analyzed marketing information and translated it into strategic plans.

Addressed and corrected sales staff communication issues in a tactful and effective manner.

Worked closely with the district manager to formulate and build the store brand.

Contributed to merchandising ideas at team sale meetings.

Print/Copy Center Employee, 2005 - 2008
University Of Washington City, STATE,
  • Checked work areas to verify that printed sheets, mutts and blanks from each load were accounted for.
  • Circulated creative folders and obtained sign-offs to maintain efficient production flow.
  • Jogged and stacked paper by delivering blank or partially printed stock to equipment.
  • Supplied clean-up rags and varsol by the press, skids, trays and straps.
  • Liaised between the creative and the account services team.
  • Measured paper thickness and adjusted space between the blanket and impression cylinders.
  • Maintained adequate productivity by setting and enforcing deadlines.
  • Monitored team progress to complete projects within deadlines.
  • Adhered to allocated budgets by collecting time projections and reporting changes during creative implementation.
  • Accurately set-up fold, adjusting roll mechanisms, tension and guide devices.
  • Properly handled hazardous waste materials to uphold safety regulations.
  • Met all production schedules and throughput yield targets.
  • Examined printed copy for correct ink density, position on paper and registration.
  • Collaborated with technicians to diagnose equipment breakdowns and address quality issues.
  • Monitored time and performance standards and reduced waste and spoilage during run mode.
  • Led flexographic printing press operations, including lamination and die cutting.
  • Operated Acuity verification and automatic registration systems.
  • Produced error-free paperwork and SMART transactions.
Bachelor Degree: Internet Technology And Administrative Management, Expected in 2016
Central Washington University - Lynnwood, WA

Maintained a 3.922 GPA

Member of [Club Name] Club

Member of NSCS Club

Recipient of National Scholastic of Collegiate Scholars Scholarship

Coursework in Printing Management, Graphic Design and Communications

Training in print operations

Associate of Science: Associates, Expected in 2010
Shoreline Community College - Seattle, WA

Minor in Computer Science

Member of Honor Society Club

Deans List Academic Achievement Award

Advanced coursework in Computer Science

Diploma: English, Expected in 2000
Mountlake Terrace High School - Mountlake Terrace, WA

Student government representative

Marketing and Advertising coursework

Communications, English and Journalism coursework

Coursework in Public Relations

Certification Pharmacy Technician Diploma: Pharmacy Technician , Expected in 2003
Eton Technical Institute now Everest College - Mountlake Terrace, WA

Coursework in Pharmaceutical Sciences and Pharmacogenomics

Coursework in Pharmacy Technology, Pharmacology and Pharmacy Law

Coursework in Pharmaceutical Medicine

Deans List Academic Achievement Award

Maintained a 3.25 GPA

Medical Transcription course

Member of Everest College Pharmacy Technician Student Club

  • Customer Service Institute of America
  • National Association of Sales Professionals
  • Sales and Marketing Professional Association
  • National Customer Service Association
  • Cash handling
  • Shipping and receiving
  • Professional and friendly
  • Careful and active listener
  • Strong public speaker
  • Multi-tasking,
  • Interpersonal Skills
  • Dependable
  • Microsoft Excel, Power Point, Windows, Word, SQL, Database, Visio, Access, Office, Adobe.
Additional Information
  • Admission into ITAM program at Central Washington University.
  • Admission into the National Society of Collegiate Scholars or NSCS.
  • Admission into as an honorary scholar.
  • Completion of ITAM program at CWU with a 3.922 grade point average.

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School Attended

  • Central Washington University
  • Shoreline Community College
  • Mountlake Terrace High School
  • Eton Technical Institute now Everest College

Job Titles Held:

  • Sales Advisor
  • Manager
  • Print/Copy Center Employee


  • Bachelor Degree
  • Associate of Science
  • Diploma
  • Certification Pharmacy Technician Diploma

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