- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Friendly, efficient and devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Outgoing Engagement Specialist experienced in using multimedia tools to drive brand awareness. Improved sales metrics through continuous assessment of satisfaction levels. Drafted newsletters and press releases to promote corporate marketing strategies. Goal-oriented, well-versed in corporate communication, sales support and branding. Exceptional writing, editing and interpersonal skills with internal and external audiences. Deadline-driven, tenacious and successful at thriving in high-pressure environments.
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Spectrum – Astoria, OR,
- Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
- Outlined product features and answered questions about delivery policies, service standards and other areas of interest.
- Set up appointments and maintained organized calendar.
- Answered requests and concerns with friendly and knowledgeable service.
- Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
Wellbe Senior Medical – Grove City, OH,
- Researched target audience perspectives to tailor experience to wants, needs and priorities.
- Recommended new products and services to increase brand interest in new markets.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented customer inquiries and feedback, including service delivery suggestions in company database.
- Created new customer profiles and updated information in pharmacy computer systems.
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Maintained strong call control and quickly worked through scripts to address problems.
- Resolved inquiries to consistently meet performance benchmarks.
- Documented conversations with customers to track requests, problems and solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Corresponded with service department team members to build and implement successful solutions to customer problems.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Cvs Health – Shreveport, LA,
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained strong call control and quickly worked through scripts to address problems.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Assessed customer account information to determine current issues and determine potential solutions.
- Negotiated with vendors to expedite product shipments and backorders.
- Documented conversations with customers to track requests, problems and solutions.
- Processed customer account changes using proprietary software.
- Shared detailed information regarding options to help customers make decisions.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Implemented services to assist company in maintaining exceptional client service ratings on external audits.
- Consulted with customers regarding needs and addressed concerns.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Handled escalated customer service concerns to preserve revenue streams from key customers.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Cedar Hill High School - Cedar Hill, TX
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School Attended
- Cedar Hill High School
Job Titles Held:
- Sales Advisor
- Engagement Specialist
- Call Center Customer Service Representative
Degrees
- High School Diploma
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