Sales Advisor Resume Example Benjamin Franklin Plumbing Ocean City

SALES ADVISOR

Professional Summary

Committed to providing prompt, friendly and professional customer service at all times with over 5 years of various forms of customer Service as well as office skills including typing. Punctual and efficient. Known for reliability, time management and multitasking and maintaining professional relationships with clients to increase profitability and drive business results to ensure customer satisfaction and company betterment.

Skills

Inbound and Outbound Calling
Sales
Sales Goals
Cash Handling
Product Knowledge
Customer Complaint Resolution
Cash Register Operation
Faxing Paperwork
Office administration

Multi-line phone proficiency
Filing and data archiving
Relationship building
Customer and client relations
Time management and multitasking
Mail distribution and errand running
Data entry (60 WPM)
Social media and email knowledge
Scheduling

Work History

Sales AdvisorBenjamin Franklin Plumbing Ocean City - Fort Worth , TX

Scheduled appointments
Listened to customer details and offered matching solutions to meet wide range of requirements.
Responded to in-person and telephone requests for information about company offerings.
Demonstrated features, answered questions and offered solutions.
Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
Utilized professional sales techniques to persuasively communicate with clients.
Utilized effective communication and active listening skills to create client rapport to grow profitability.
Documented all customer interactions using processing system.
Recommended accurate and effective solutions to customers after identifying problems.
Helped resolve client problems quickly with superior customer service.
Retained excellent client satisfaction ratings
Identified client needs, built relationships and overcame objections to drive sales.
Resolved all issues efficiently and enhanced customer satisfaction rating
Completed customer contracts as part of administrative aspects of sales.
Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Customer Service AssociateArlington Power Equipment Inc. - Palatine , IL

Managed customer relations and customer service through daily communication and interaction.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Demonstrated items to customers and created customer awareness, interest and sales.
Educated customers on promotions to enhance sales.
Greeted customers entering store and promoted sales or special programs.
Maintained clean sales floor and straightened and faced merchandise.
Offered advice and assistance to customers, paying attention to special needs or wants.
Executed multiple projects efficiently.
Managed customers requests, store inventory, transactions, entered ads in desktop data base, cancelled and renewed ads making changes as necessary, helped customers adjust ads according to their pricing needs.
Issued receipts and processed refunds, credits, or exchanges.
Reported to work early, checked low inventory and ordered supplies as needed, learned sales or special offerings.
Cancelled and renewed ads as needed
Basic office duties such as filing, data entry, multiline switchboard, proof reading, editing ads before sending in and other data entry as needed.
Ran office errands such as bank deposits and etc.

Rideshare/Delivery Driver | 11/2019 to Current
Alecia Weedon - City , STATE

Use GPS to Optimize profitable time by anticipating surge areas and targeting highly trafficked sectors.
Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
Maximize passenger satisfaction by keeping vehicles in safe and clean operating condition by performed walk around vehicle before beginning of shift to verify correct and safe operating order.
Store passenger luggage and personal items with care for safety and security.
Transport customers and or orders to designated locations in a safe and timely manner during all weather and traffic conditions without any violations or accidents.
Devote special emphasis to punctuality and work to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Managed customer service issues with professional approaches to maintain satisfaction and promote continued brand loyalty.
Foster positive working relationships with customers by responding to questions and concerns.
Follow all company policies and procedures during shift.
Maintain clean and orderly appearance while on shift.
Verify vehicle inspection stickers and registrations are up to date.
Track delivery information, mileage and fuel use while on shift.

Education

San Antonio Community College - City | Administrative Assistant Certification

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Sales Advisor Resume Example

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