Personable, friendly and solution-oriented with over 4 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, and time management and sales. Dedicated to customer loyalty and satisfaction. College student looking for job to help decide what to be in future.
Skills
Upselling strategies
Merchandising
Proficient in customer service and customer needs
Promotional expertise
Customer service experience
Relationship selling
Product demonstrations
Product and service knowledge
Sales development
Experience
12/2019 to 02/2020
Sales AdvisorBenjamin Franklin Plumbing Ocean City – Cedar Rapids, IA,
Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
Answered requests and concerns with friendly and knowledgeable service.
Outlined product features and answered questions about delivery policies, service standards and other areas of interest.
Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
Improved overall customer purchasing experiences to promote steady revenue.
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
09/2019 to 11/2019
Clothing Sales AssociateDowneast Outfitters – Gilbert, AZ,
Recovered clothing items from fitting rooms and returned to specified department areas.
Implemented store visual standards with proper product placement and advertisement displays.
Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
Achieved personal and store sales goals with sound customer service and sales protocol.
Facilitated positive guest experiences by promptly locating desired items for customers.
Followed company standards for merchandise presentation and planograms of best apparel and displays.
Recommended merchandise to customers based on needs and preferences.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
11/2018 to 09/2019
Food Service WorkerState Of Washington – Olympia, WA,
Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Updated displays, cases and other customer-facing areas to increase sales of special items.
Cross-trained in other kitchen positions to support team and meet customer needs.
Complied with company service standards, including inventory and cash control procedures.
Cleaned utensils, dishes and glasses for customer use.
Completed prepping, cleaning and other kitchen duties to support cooks.
Maintained order and cleanliness of work areas to conform with health codes.
Resolved customer concerns and relayed relevant information to supervisor.
Followed recipes and customer requests to prepare high-quality, delicious meals.
Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
Received food orders from individuals and explained offerings.
Verified compliance with all sanitation and safety requirements.
03/2016 to 07/2018
Grocery SackerUnited Supermarkets – City, STATE,
Supported associates and management through superior performance and commitment to meeting team goals.
Retrieved grocery carts from parking lot and returned to appropriate areas.
Demonstrated product expertise and directed guests to product locations.
Assisted with organization and cleaning to maintain tidy store appearance.
Answered customer questions regarding products and store services.
Greeted customers to build rapport and increase customer satisfaction.
Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
Maintained clean, orderly and safe store environment by removing trash and keeping aisles clear of merchandise.
Returned unwanted merchandise to appropriate store shelves.
Collected shopping carts from parking lot and returned to store.
Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.
Checked prices for accuracy and reported inconsistencies to cashier.
Delivered courteous, prompt service by quickly attending to customer needs and requests.
Collected empty carts and returned groups to store.
Bagged customer items in alignment with industry best practices.
Maintained smooth check out process by frequently replenishing bag supply and retrieving grocery baskets and carts.
Education and Training
Expected in 05/2019
High School Diploma: Monterey High School - Lubbock, TX GPA:
Expected in
: Undecided South Plains College - Levelland, TX GPA:
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