Sales Administration Supervisor Resume Example
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SALES ADMINISTRATION SUPERVISOR
Summary
Senior Project Manager bringing highly credible technical leadership to direct multi-functional project teams engaged in full system development and implementation in high tech environments. Experienced overseeing diverse teams of developers, analysts and quality professionals engaged in complex projects Solid understanding of project management tools, SDLC, Project Management Professional and certified in Agile methodology.
Skills
Project Management Technical Analysis Functional specifications Business Analydis
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Experience
Sales Administration Supervisor
September 1996 to December 2000Flex － Fremont , CA
September 1996 to December 2000Flex － Fremont , CA
- Managed daily operations for the company's Field Sales Support and Customer Contract Administration teams.
- Defined and documented departmental Standard Operating Procedures (SOP) to provide thorough and comprehensive training for all administrative support staff.
- Conducted job interviews, led employee performance evaluations with constructive feedback to attract and retain top-quality personnel.
- Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations w SOX compliance.
- Translated management directives into actionable mandates for front-line staff.
- Created, maintained and generated daily MTD and YTD sales and revenue reports for executives and senior management for use in key decision making.
- Collaborated with internal personnel and clientele to improve operations and address concerns quickly.
- Pro
- Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
- Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
- Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
- Interfaced with various departments, including IT and Product Management and communicated effectively using active listening, open-ended questioning and appropriate response skills.
Business Systems Analyst
January 2001 to July 2005Iqvia Holdings Inc － Effingham , IL
January 2001 to July 2005Iqvia Holdings Inc － Effingham , IL
- Observes staff to study daily tasks regarding information processing and performance to better understand CRM database and user
- Troubleshot malfunctions with CRM database and user interface to pinpoint root cause of issues and resolve.
- Evaluated business needs and issues to devise targeted CRM solutions including customer web enrollment and product installation workflow.
- Responsible for CRM integration design and implementation to external databases such as customer web enrollments and parent company"s financial database.
- Maximized information sharing thru internal report design and automated production.
- Developed and updated SOPs for operational and financial functions and features of CRM.
- Prepared and delivered CRM systems training for business personnel.
- Documented personnel feedback and developed CRM solutions to meet operational workflow requirements
- Gathered, outlined and reviewed business requirements.
- Coordinated installation of CRM database with appropriate user access and controls.
- Troubleshot malfunctions within CRM to pinpoint root cause of issues and restore.
- Trained end-users in best practices to minimize errors and protect key data.
Technical Analyst, Internal Systems
August 2005 to September 2011Teletech Corp － City , STATE
August 2005 to September 2011Teletech Corp － City , STATE
- Managed CRM database including enhancements, workflow and data for all prospective and current customer accounts, contracts, change management and operational workflow.
- Developed relationships and rapport with executives and various internal departments to understand and document business requirements, design the appropriate solution and work with developers and QA to implement changes.
- Studied individual and corporate customer enrollment, product installation and customer cancellation services across all product services to identify needed CRM enhancements.
- Evaluated internal systems and prepared training documentation for all new features and enhancements
- Facilitated compliance with Sarbanes-Oxley regulations within CRM database workflows.
- Conducted record searches and coordinated with other departments on procedural errors involving complex cases.
Sr. IT Project Manager
October 2011 to October 2018Alliance Data Systems Corp. － City , STATE
October 2011 to October 2018Alliance Data Systems Corp. － City , STATE
- Spearheaded key projects, which resulted in high customer satisfaction and increased business revenues.
- Designed and maintained internal sharepoint's project site to optimize executive and internal department communications.
- Produced status reports for customers and senior management.
- Collaborated with cross-functional teams to complete projects on time
- Brought in additional project personnel and resources to meet demands.
- Updated project plans based on changing objectives, specifications and staff availability.
- Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
- Provided updates and managed inquiries for delivery of quality products and services.
- Assessed projects risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks.
- Implemented change management processes when issues arose to keep project moving forward and adjust to shifted priorities.
- Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
- Worked closely with sales teams to ensure client satisfaction from acquisition to proposal phases.
- Trained internal staff members on administrative processes adhering to SOX compliance#, work instructions and procedures to facilitate consistent and seamless company operations.
- Recognized for top performance in database integration projects.
- Defined requirements for all product aenrollmentmanaged resources and oversaw schedules in line with stakeholder and project owner specifications.
- Planned and executed [project].
- Led all aspects of IT Program, Project and Portfolio endeavors involving [Number] project teams and [Type] development products.
- Evaluated, determined and delegated tasks to staff based on client needs, capacity planning project-specific initiatives.
- Lead cross-functional team to manage compliance data and develop processes to update systems, including [Type] program, with compliance information requirements.
- Oversaw each step of [Type] project, meeting goals and achieving goals.
- Prepared annual operating and capital budgets, cash flow requirements and [Type] reports.
- Outlined work plans, assessed resources and determined timelines for projects.
- Managed multiple project teams engaged in [Type] development in cross-functional environment to reach project success.
- Designed and maintained intranet program page to optimize internal communication.
- Recognized for top performance in [Skill] and [Skill], resulting in [Result].
- Directed service delivery projects through evaluation, determination and delegation of staffing needs, client assignments, capacity planning and project-specific profitability.
Education and Training
California State University - Fullerton － City, State
BBACalifornia State University - Fullerton － City, State
BBA : Business Administration, May 1993California State University - Fullerton － City, State
BBA : Business Administration, May 1993California State University - Fullerton － City, State
Associate of Science : NursingMaric College - Anaheim － City, State
Associate of Science : NursingMaric College - Anaheim － City, State
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Resume Overview
School Attended
- California State University - Fullerton
- Maric College - Anaheim
Job Titles Held:
- Sales Administration Supervisor
- Business Systems Analyst
- Technical Analyst, Internal Systems
- Sr. IT Project Manager
Degrees
- BBA
BBA : Business Administration , May 1993
BBA : Business Administration , May 1993
Associate of Science : Nursing
Associate of Science : Nursing
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