Qualified customer service specialist with 5 years in fast-paced customer service, retail management and the IT technical field. Personable and professional under pressure. I'm dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results- oriented and proactive in addressing and resolving problems. Exceptional leader talented at customer service, team management, and sales professionalism. Technically-savvy with outstanding relationship building, training and presentation skills. Motivated with solid experience managing small scale projects, including budgeting and administration. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
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