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Qualified customer service specialist with 5 years in fast-paced customer service, retail management and the IT technical field. Personable and professional under pressure. I'm dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results- oriented and proactive in addressing and resolving problems. Exceptional leader talented at customer service, team management, and sales professionalism. Technically-savvy with outstanding relationship building, training and presentation skills. Motivated with solid experience managing small scale projects, including budgeting and administration. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
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- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Contacted customers and prospects to generate new business for seasonal projects to achieve company goals.
- Developed new business by networking with prospects and valuable customers at trade shows and retail conventions.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Upsold and closed customer sales by driving product benefits around client needs and increased revenue.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Performed timely and cost-effective project management.
- Serviced existing accounts on regular basis to maximize revenue.
- Attended trade shows and created marketing collateral to reach greater potential customers.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics on a daily basis.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Executed over 15-20 seasonal, holiday and promotional product changes/events to strengthen brand initiatives and maximize outreach.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Managed system-wide operating system and software deployments, as well as related software upgrade problems.
- Set up networks and computers for business and residential customers.
- Responded to 10-12 calls per day to address customer inquiries, concerns and installations.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Demonstrated equipment capabilities to customer and responded to questions and complaints.
- Repaired and updated equipment to conform to company-wide standards.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Assembled communication equipment such as wiring, switching equipment and power apparatus.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Mentored new sales associates to contribute to store's positive culture.
- Planned and prepared work schedules to assign a 6-8 member team to specific tasks.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
- Recruited, hired and trained 12+ associates to develop into productive team members with excellent product knowledge.
- Processed payrolls on a weekly basis for more than 30 employees locally.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Monitored self-checkout systems and provided assistance or intervention where required.
Roberto Clemente Community Academy - Chicago, IL
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Resume Overview
School Attended
- Roberto Clemente Community Academy
Job Titles Held:
- Route Service Representative
- IT Technician
- Manager
- Cashier
Degrees
- High School Diploma
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