route service representative resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Excellent customer service skills. Helping to achieve the goals set.
I can offer a company that is willing to take a risk on a me an all in attitude and willing to be the best employee that is needed for the company to grow. I am dedicated, willing, and giving. I will give everything in my heart to a company that can help elevate my career. I have passion and a love for tech and would love the opportunity to showcase my talents.
I am able to help, understand, and read people. I am a people person all the way. And have a gift of gab.
Just got my diploma in Business Administration and got my certification in Human Resources.
At Frito Lay I have received many High 5 awards for doing and going above what was asked.
I was a contender for the Ring of Honor Award. Requirements are having your route at 5% or better to plan, unsellables at lowest rate and service at 100%. All for the whole year.
Won several contests for having route at certain percentage for period. Rewards are hats, shirts, gift cards.
Awarded merit raises on a yearly point score.
Was the top of the district for the DOT inspections.
Skills
Product marketing and displays
Sales development
Dedicated
Know how to address the situation
Helpful
Knowable of people’s wants.
Route management
Product distribution
Vehicle safety
Sales goals
Troubleshooting
Client relations
Issue resolution
People skills
Customer service
Active listening
Problem resolution
Stakeholder relations
Highly motivated
Strong leadership
Management
Extensive experience
Sales Forecasting
Experience
Route Service Representative , 01/2015 - Current Heritage – Elizabeth, NJ,
Evaluated weekly sales information and strategized with vendors to boost product sales.
Maintained positive attitude and diplomacy when dealing with customers and other team members.
Confirmed all product displays met company specifications regarding placement, date codes
Continuously surpassed sales goals, optimizing profitability and performance of assigned territory.
Increased sales by engaging with customers to identify needs and offer new product solutions.
Adhere to safe working conditions, OSHA Regulations, Department of Transportation Regulations, and company requirements.
Use great customer service and people skills. Able to get aClaire well in team setting.
Work effectively and efficiently performing tasks and job duties quickly and with minimal supervision.
Sell and merchandise Frito-Lay’s complete line of products at convenience stores, gas stations, and large grocery stores.
Check in with DSD receiver and collect proof of delivery.
Unload and move products throughout the store and move cases from back room to sales floor.
Rotate products and move defective and out-of-date products from sales floor to back room to process credits.
Assemble and disassemble promotional displays.
Order, scan, and log back stock using handheld device.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Coached and developed store associates through formal and informal interactions.
Oversaw aspects of maintenance, inventory and daily activity management.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
Conducted analysis to address productivity and improve employee morale.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Assisted customers, answered questions and resolved problems for stellar customer service.
Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
Recruited, interviewed and hired qualified employees to provide top-quality service.
Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
Created engaging merchandise presentations to motivate impulse purchases.
Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
General Manager, 04/1988 - 04/1997 Fun City USA – City, STATE,
Designed sales and service strategies to improve revenue and retention.
Managed inventory levels and conducted corrective action planning to minimize Claire-term costs.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Tracked monthly sales to generate reports for business development planning.
Trained employees on company procedures and worksite safety.
Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
Worked and ran every part of the park including the go-karts, bumper boats, mini golf, and arcade areas.
Promoted the business to bring in new and returning customers.
Hired new employees.
Resolved customer concerns and complaints.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Education and Training
Information Technology Management : Information Technology Project Management, Expected in 05/2022 - Alison - Galway, Ireland , GPA: Status -
Certification: Social Media Marketing, Expected in 05/2022 - Alison - Galway, Ireland , GPA: Status -
BBA: Business Administration, Expected in 04/2022 - Alison - Galway, Ireland GPA: Status -
Human Resource Management : Human Resources Development, Expected in 04/2022 - Alison - Galway, Ireland GPA: Status -
Social Media Marketing : Social Media , Expected in 04/2022 - EMarketing Institute - Virum, Denmark, GPA: Status -
High School Diploma: , Expected in 06/1999 - James Madison High School - Atlanta, GA GPA: Status -
: Travel And Tourism , Expected in - Chiffon Career Center - Youngstown, OH GPA: Status -
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