Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Dedicated Route Manage,prospecting for new business. History of growing territory with skilled lead generation and conversion. Manages daily operations with strong attention to detail and good organizational skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Ambitious Sales and Service manager with solid history of success in daily fast paced operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering 8 years of related experience and pursuing new professional challenges with room for advancement at any company.

Skills
  • Contract development and management
  • Key accounts and territory management
  • Systems and automation applications
  • Capital improvement planning
  • Brand management
  • Issue and conflict resolution
  • Problem resolution
  • Organization
  • Customer service
  • Communications
  • Inventory management
  • Planning and coordination
  • First Aid/CPR
Experience
Route Service Manager, 07/2018 to Current
Interestate BatteriesUrbandale, IA,
  • Increased customer base and market share by promoting product through diverse channels.
  • Met with each associate to establish realistic monthly sales goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Handled over $200+ in funds each day in fast-paced food service and hospital type environments.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Completed routine service calls across kentucky territory to resolve customers' issues and maximize satisfaction.
  • Inputted customer data into PDA system, safeguarding financial and personal information to avoid breaches.
Route Service Technician, 04/2016 to 07/2018
Loma Linda University Medical CenterLoma Linda, CA,
  • Obtained receipts or signatures for delivered goods, collecting payment for services when required.
  • Pulled and reviewed 12 daily customer tickets to successfully fulfill orders.
  • Verified contents of 12 daily inventory loads against Bills of Lading with 100% accuracy.
  • Exceeded productivity goals by 90% through effective routing and planning.
  • Maintained 12 long-term customer accounts worth over $2000 through exceptional customer service.
  • Went 650 days operating motor vehicles without accident.
  • Inspected and maintained vehicle supplies and equipment such as gas, oil, water, tires, lights, and brakes to ensure vehicles remain in proper working condition
  • Presented customers with bills and receipts and collected $500 worth of payments for goods delivered.
  • Completed daily pre-trip inspection checklist before first delivery with 100% accuracy rate.
  • Obtained signatures needed to complete and process all paperwork efficiently.
  • Loaded and unloaded 3 trucks each day.
  • Answered 2 to 3 calls per day to answer customer questions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Delivered meat and dairy poducts to customer locations.
  • Leveraged PDA to input and compile data gathered from various sources.
Anesthesia Technician, 12/1999 to 03/2016
Interestate BatteriesGarden Grove, CA,
  • Cleaned and restocked carts in operating rooms for general surgery and labor and delivery.
  • Helped place intravenous infusion lines and invasive pressure monitoring devices.
  • Kept work areas and equipment clean and sanitized for optimal protection.
  • Maintained clean and sterile fields in operating rooms when assisting anesthesiologists.
  • Coordinated and set up supplies and equipment for planned procedures.
  • Supported patients with proper positioning for such procedures as spinals and epidurals to enhance success and minimize risks.
  • Assisted with whole range of outpatient patient procedures, including minor surgeries.
  • Performed CPR in crisis situations under direction of doctor in charge until anesthesiologist arrived.
  • Maintained accurate records on all medical equipment and organized scheduled maintenance for any malfunctioning machines.
  • Maintained updated knowledge through classes and on job training.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved operations by working with team members and customers to find workable solutions.
  • Delivered medical supplies to customer locations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Route Service Manager, 05/1994 to 12/1996
Pet DairyCity, STATE,
  • Prospected daily for new accounts to build connections and convert leads into sales appointments.
  • Completed routine service calls across Southeast Kentucky territory to resolve customers' issues and maximize satisfaction.
  • Inputted customer data into a paper system, safeguarding financial and personal information to avoid breaches.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Increased customer base and market share by promoting product through diverse channels.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education and Training
Associate of Arts: Undecided, Expected in
Hazard Community And Technical College - Hazard, KY
GPA:
Certifications

Security

CPR

CDL Class B

Air Brake Endorsment

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School Attended

  • Hazard Community And Technical College

Job Titles Held:

  • Route Service Manager
  • Route Service Technician
  • Anesthesia Technician
  • Route Service Manager

Degrees

  • Associate of Arts

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