Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Energetic Restaurant General Manager with 5 years of experience offering quality food services. Team leader focused on coaching staff and solving problems involving kitchen efficiency, inventory and customer satisfaction. Saved 10% through exceptional budget management.
Skills
Optimizing Profitability
Staffing and Sales Reporting
Labor and Overhead Cost Estimation
Strategic Forecasting
Food Safety and Sanitation
Certified ServSafe Proctor
Training and Development
Corrective Actions
Aloha POS
Micro's POS
Restaurant 365
ADP Workforce
Work History
05/2021 to Current
Route Sales RepresentativeCava – Cambridge, MA,
Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
Maintained positive relationships with over 120 customer accounts on a weekly basis.
Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
Immediately addressed problems with customers to promote speedy resolution.
Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Navigated 500 miles every week in 27 foot straight truck to deliver clean linen and uniforms to customers.
04/2019 to 05/2021
Restaurant Operating PartnerCushman & Wakefield Inc – Perris, CA,
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Raised sales by over 30% and raised restaurant profit by over 50%.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Established and updated work schedules to account for changing staff levels and expected workloads.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Carefully interviewed, selected, trained and supervised staff.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Correctly calculated inventory and ordered appropriate supplies.
Conducted orientation sessions and organized on-the-job training for new hires.
Led daily, weekly and monthly coaching, counseling and feedback sessions.
Temporarily supervised 4 locations to enforce high-quality standards of operation.
Became Regional Training Manager to oversee Utah Market, in addition to hiring and training new Assistant Mangers as well as General Managers.
09/2018 to 04/2019
General ManagerRock Bottom Restaurant & Brewery – Minneapolis, MN,
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Reconciled cash and credit card transactions to maintain accurate records.
Correctly calculated inventory and ordered appropriate supplies.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Increased sales by 20% by carefully interviewed, selecting, training and supervising staff by continuously couching standard operating procedures.
01/2016 to 09/2018
Restaurant ManagerRuby Sunshine – Knoxville, TN,
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Reconciled cash and credit card transactions to maintain accurate records.
Correctly calculated inventory and ordered appropriate supplies.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Carefully interviewed, selected, trained and supervised staff.
10/2012 to 11/2015
ServerDenny's – City, STATE,
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Bussed and reset tables to keep dining room and work areas clean.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Increased sales significantly by upselling higher-end products to customers.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Education
Expected in 05/2017
High School Diploma: North Sevier High School - Salina, UT, GPA:
Skills
Optimizing Profitability
Staffing and Sales Reporting
Labor and Overhead Cost Estimation
Strategic Forecasting
Food Safety and Sanitation
Certified ServSafe Proctor
Training and Development
Corrective Actions
Aloha POS
Micro's POS
Restaurant 365
ADP Workforce
Work History
05/2021 to Current
Route Sales Representative Aramark Uniform Services – Salt Lake City, UT
Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
Maintained positive relationships with over 120 customer accounts on a weekly basis.
Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
Immediately addressed problems with customers to promote speedy resolution.
Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Navigated 500 miles every week in 27 foot straight truck to deliver clean linen and uniforms to customers.
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