LiveCareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Energetic Restaurant General Manager with 5 years of experience offering quality food services. Team leader focused on coaching staff and solving problems involving kitchen efficiency, inventory and customer satisfaction. Saved 10% through exceptional budget management.

Skills
  • Optimizing Profitability
  • Staffing and Sales Reporting
  • Labor and Overhead Cost Estimation
  • Strategic Forecasting
  • Food Safety and Sanitation
  • Certified ServSafe Proctor
  • Training and Development
  • Corrective Actions
  • Aloha POS
  • Micro's POS
  • Restaurant 365
  • ADP Workforce
Work History
05/2021 to Current
Route Sales Representative Cava Cambridge, MA,
    • Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
    • Maintained positive relationships with over 120 customer accounts on a weekly basis.
    • Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
    • Immediately addressed problems with customers to promote speedy resolution.
    • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
    • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
    • Navigated 500 miles every week in 27 foot straight truck to deliver clean linen and uniforms to customers.
04/2019 to 05/2021
Restaurant Operating Partner Cushman & Wakefield Inc Perris, CA,
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Raised sales by over 30% and raised restaurant profit by over 50%.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Carefully interviewed, selected, trained and supervised staff.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Temporarily supervised 4 locations to enforce high-quality standards of operation.
  • Became Regional Training Manager to oversee Utah Market, in addition to hiring and training new Assistant Mangers as well as General Managers.
09/2018 to 04/2019
General Manager Rock Bottom Restaurant & Brewery Minneapolis, MN,
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Increased sales by 20% by carefully interviewed, selecting, training and supervising staff by continuously couching standard operating procedures.
01/2016 to 09/2018
Restaurant Manager Ruby Sunshine Knoxville, TN,
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained and supervised staff.
10/2012 to 11/2015
Server Denny's City, STATE,
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Education
Expected in 05/2017
High School Diploma:
North Sevier High School - Salina, UT,
GPA:
Skills
  • Optimizing Profitability
  • Staffing and Sales Reporting
  • Labor and Overhead Cost Estimation
  • Strategic Forecasting
  • Food Safety and Sanitation
  • Certified ServSafe Proctor
  • Training and Development
  • Corrective Actions
  • Aloha POS
  • Micro's POS
  • Restaurant 365
  • ADP Workforce
Work History
05/2021 to Current
Route Sales Representative
Aramark Uniform Services Salt Lake City, UT
    • Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
    • Maintained positive relationships with over 120 customer accounts on a weekly basis.
    • Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
    • Immediately addressed problems with customers to promote speedy resolution.
    • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
    • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
    • Navigated 500 miles every week in 27 foot straight truck to deliver clean linen and uniforms to customers.
04/2019 to 05/2021
Restaurant Operating Partner
Freddy's Frozen Custard & Steakburgers Draper, UT
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Raised sales by over 30% and raised restaurant profit by over 50%.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Carefully interviewed, selected, trained and supervised staff.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Temporarily supervised 4 locations to enforce high-quality standards of operation.
  • Became Regional Training Manager to oversee Utah Market, in addition to hiring and training new Assistant Mangers as well as General Managers.
09/2018 to 04/2019
General Manager
NPC International Wendy's Millcreek, UT
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Increased sales by 20% by carefully interviewed, selecting, training and supervising staff by continuously couching standard operating procedures.
01/2016 to 09/2018
Restaurant Manager
Denny's | QK, Inc Salt Lake City, UT
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained and supervised staff.
10/2012 to 11/2015
Server
Denny's Salina, UT
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.

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resume Strength

    Resume Overview

    School Attended

    • North Sevier High School

    Job Titles Held:

    • Route Sales Representative
    • Restaurant Operating Partner
    • General Manager
    • Restaurant Manager
    • Server

    Degrees

    • High School Diploma

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