Computer User Support Specialist with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Enthusiastic Support Tech eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of troubleshooting and customer service and training in Technical Support. Motivated to learn, grow and excel on the Henry Schein Team. Competent Support Tech well-versed in assisting novice computer users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
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