residential real estate broker resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Formerly licensed Illinois residential real estate broker associate and certified negotiator skilled at developing solid relationships with clients, Realtors, builders, attorneys, lenders and appraisers to provide the highest level of service during the home sale and purchase process.

Accomplishments and Certifications
  • Average annual sales $4.1 million
  • Average list to sale price ratio 3.2%
  • Top 5% of Coldwell Banker sales agents, nationally
  • Diamond Society member for sales excellence
  • Leadership Development Program
  • Certified Negotiation Specialist
  • Certified Residential Specialist
  • Luxury Home Marketing Specialist
  • Certified Relocation and Marketing Specialist
  • Accredited Buyer Representative
  • First Time Buyer Specialist
Residential Real Estate Broker, 10/2000 to 05/2012
Livingston IntlSouthfield, MI,
  • Determined economic and geographic target markets of potential buyers for new listings
  • Created marketing campaigns to enhance professional growth and promote listings
  • Regularly toured new listings to continually improve market knowledge, builder trends and overall housing conditions
  • Wrote attention-grabbing remarks and photo descriptions in listing brochures and on-line marketing
  • Staged client homes to capture highest selling price, shortest listing time and positive public feedback
  • Assist clients relocating from out of state
Consultant, 07/1998 to 03/2000
Aaa Northern California, Nevada & UtahScottsdale, AZ,
  • Consulted with Fortune 100 and 500 companies on current administrative processes and provide redesign and technology options to improve efficiency and effectiveness
  • Facilitated and managed RFP process for vendor selection of potential benefits outsourcing alternatives
  • Project managed service center implementations including Medicare+Choice rollouts
  • Created training modules for client training programs
  • Developed national practice marketing presentation to promote internal administration consulting capabilities
Team Leader, 1997 to 06/1998
F. B. FosterPittsburgh, PA,
  • Management responsibility for 12 service representatives of a cornerstone, $12 million client providing defined benefit and health and welfare administration to over 50,000 employees
  • Improved service levels from 20% to an average of 95% of all calls answered in 60 seconds
  • Recruited new and replacement service center staff at entry and experienced levels
  • Developed and documented multi-plan training program and trained staff
  • Presented state of business to vice president of human resources at various client locations
  • Resolved employee issues and tracked calling trends
  • Certified Employee Benefits Specialist (CEBS) - Completed courses I, II and III
Project Manager, 06/1992 to 11/1996
ShentelPetersburg, VA,
  • Management responsibility for nine service representatives and the administration of a 17,000 life defined benefit, defined contribution and retiree health and welfare plan client
  • Sold outsourcing call centers and administration to prospects
  • Projected and regularly monitored $3 million budget and profitability
  • Facilitated and presented during internal cross practice manager meetings
  • Communicated plan design enhancements to client, including customer service and system impact to overall project
  • Developed and instituted team building activities
Customer Service Representative, 04/1988 to 02/1992
Bell Atlantic CompanyCity, STATE,
  • Management responsibility for ten representatives in absence of manager
  • Established new phone service and upgrades to existing service
  • Arranged client payment plans face-to-face and over the phone
  • Sold Custom Calling features consistently in excess of sales goals
  • Monitored phone fraud and terminated service when necessary
Bachelor of Arts: Business, Expected in
DePaul University - Chicago, IL

GPA - 3.795

Member National Society of Collegiate Scholars

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Resume Overview

School Attended

  • DePaul University

Job Titles Held:

  • Residential Real Estate Broker
  • Consultant
  • Team Leader
  • Project Manager
  • Customer Service Representative


  • Bachelor of Arts

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