Seasoned Licensed Realtor & Property Manager experienced in MDU & Residential housing. Successful in collecting 100% of rent owed & managing outstanding tenant issues. Exhibits excellent organizational & time management skills while effectively adapting to unforeseen issues smoothly with strong computer skills. Dedicated & accessible to residents and owners. Resourceful problem solver adept at overseeing staff, maintenance teams, and acting as a liaison between residents, agency, property owners, and government agencies. Knowledgeable in Landlord/Tenant-Fair Housing-Disability Law and HOA's. Proven ability to work with diverse populations. In-depth experience with Section 8 procedures, tenants & HUD housing inspections. Detail-oriented, organized, and effective at managing personnel, property and special projects.
Fluent in Spanish
MS Office & Yardi
AzRLTA, FHA, HUD, ADA
Works Well Independently
Detail-Oriented & Persuasive
Critical Thinking & Problem Solving
Communicates Effectively & Pleasantly.
Residential Property Manager/Realtor, Current The John Samuels Agency – Phoenix, AZ
Manage 100+ homes in the greater Phoenix area
Leasing Agent, 06/2014 to 01/2015 Belltoria Properties LLC. – Phoenix, AZ
Instrumental in increasing sales/occupancy by 20%.
Simplified process to screen prospective tenants, perform background checks while processing lease agreements for immediate move-in increasing productivity 15%.
Decreased number of costumer complaints 50% by responding to all customer inquiries thoroughly, coordinating maintenance work orders by priority, referring unresolved customer grievances to designated departments, following up to verify final resolution.
Administrative Assistant, 06/2013 to 08/2013 A Auto Insurance – Tulsa, OK.
Streamlined communication on behalf of manager to other departments cutting handling of correspondence by 30%.
Augmented employers ability to multitask decreasing workload by 25% by taking on all administrative functions for secondary realty business.
Utilized time saving methods to maintain client records, upload client data, answer inquiry calls, processing payments increasing productivity 25%.
Community Manager - Villa Contenta & Colter Manor Apartments, 03/2013 Arizona Maintenance and Repair – Phoenix, AZ.
Reduced 33% vacancy rate to 0% in 60 days.
Increased property marketability via daily walk-through directing the maintenance team to fix any issues on the spot.
Increased unit turnaround time 100% by communicating weekly with the owner representative on property status or possible issues, with the attorney of record on evictions or judgement actions.