residential associate lead resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Flexible hard worker ready to learn and contribute to team success.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • Homeless and dual diagnosed populations
  • Violence prevention
  • Mood disorders knowledge
  • Emergency response training
  • Patient-centered care
  • Flexible
  • Problem resolution
  • Team building
Residential Associate Lead, 01/2011 to 07/2021
Gaf Buildings Materials Corp. Of AmericaDallas, TX,
  • Evaluated and addressed individual client needs and concerns.
  • Acted as role model for clients by exhibiting positive behaviors.
  • Worked with severely mentally ill, homeless and dually-diagnosed adults.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Completed weekly and monthly reports summarizing activities.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Transported clients to doctor's appointments and errands.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Tracked and reported clients' progress based on observations and conversations.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Documented current patient information to update vital signs, behaviors and eating habits.
  • Documented client progress in charts and logbooks.
  • Improved patient outlook and daily living through compassionate care.
Recievee, 06/2006 to 01/2011
Pittman's GroceryCity, STATE,
  • Maintained work areas and kept organized.
  • Put merchandise in assigned area, added tags and secured larger pieces as required.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Liaised with vendor representatives to rectify damages and shortages.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Logged inbound and outbound discrepancies, such as wrong product, incorrect quantities and damages.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Met high productivity standards in processing payments for customers.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Verified customer identification for alcohol or tobacco purchases.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Operated cash register to accept and process cash, check, card and mobile payments.
  • Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
  • Cleaned utensils, dishes and glasses for customer use.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.
  • Completed orders according to customer preferences, improving patron retention [Number]%.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Documented and routed business correspondence to manage office paperwork.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Strictly adhered to confidentiality protocol regarding client information and documents.
  • Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements.
Warehouse Associate, 05/2006 to 03/2008
Home Depot DirectCity, STATE,
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Used pallet jacks to move items to and from warehouse locations.
  • Generated shipping documents, including packing lists and invoices.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Education and Training
High School Diploma: , Expected in 05/2000 to Southern Fulton High School - Warfordsburg, PA

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Resume Overview

School Attended

  • Southern Fulton High School

Job Titles Held:

  • Residential Associate Lead
  • Recievee
  • Warehouse Associate


  • High School Diploma

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