Dedicated Child Support Officer offering 5 years of experience investigating, monitoring and executing child support orders and cases. Strong knowledge of criminal/ family law and federal requirements. Accustomed to working with diverse populations and communicating effectively to execute casework. I have 20 plus years of public relations and data entry experience. I thrive in high-pressure and fast paced situations, striving for positive results by applying my cultural diversity awareness expertise and following state enforced regulation guidelines.
Skills
Microsoft Office, Case Management, Outlook, Power Point, Excel, Microsoft Email Management, Data Entry, Digital Calendars
File Sharing Programs (Dropbox, Google Drive, etc.)
Workplace Chat (Slack, Microsoft Teams, etc.)
Video Conferencing
Troubleshooting
Video Conferencing
Government travel
Relationship management
Client networking
Administrative tasks
Multitasking
Problem resolution
PPE use
Crowd control
Inmate movement control
Correctional program resources
Rehabilitation programs
Officer training
Conflict management
Records maintenance
Inspections
Inmate transport
Security procedures
Counseling techniques
Body searches
Criminal law understanding
Premises surveillance
Reliability
Security procedures knowledge
Patrolling
First aid certified
Reliable and trustworthy
Experience
Remote Travel Consultant, 01/2021 - Current Compass Group Usa Inc – Evanston, IL,
Collected payments, booked travel arrangements and paid applicable fees.
Promoted customer service satisfaction by acknowledging and anticipating client expectations.
Processed credit and debit payments and handled confidential information with discretion.
Asked open-ended questions to best understand client needs and determine best travel offerings.
Handled travel arrangements for groups, couples, executives and special needs clients.
Updated corporate traveler profiles with current information.
Responded promptly to clients regarding visa, passport and security inquiries.
Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
Explained benefits of purchasing travel insurance with clients.
Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
Problem solved, assessed, investigated and managed critical incidents; such as youth suicide attempts, assaults, medical emergencies and security breaches involving staff Documented all incidents and forwarded information to the Deputy Superintendents; following all state and federal regulations.
Supervised staff and youth.
Assisted medical staff with patient follow-ups & evidence regarding child abuse, child neglect cases and sexual abuse.
Supervised visitation and checked all visitors for proper identification and contraband.
Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
Assigned daily tasks and responsibilities to employees and filled out daily work logs.
Supervised and made cell assignments.
Demonstrated leadership by making improvements to work processes and helping to train others.
Child Support Enforcement Specialist, 08/2004 - 08/2009 Hamilton County Job & Family Services – City, STATE,
Oversaw child support cases, referring delinquent cases to other departments for appropriate enforcement.
Verified and authenticated validity and admissibility of evidence, preserving integrity for court hearings.
Assessed child support cases to determine appropriate case action.
Coordinated tests and paperwork to establish paternity, child support requirements and medical support obligations.
Education and Training
Certification: , Expected in 04/2020 - American Heart Association - Dallas, TX, GPA:
2-years- Valid in Basic Life Support, CPR & AED) Expires:, Cincinnati, OH — (COVID19- Vaccination Also)
Associates of Applied Science Degree: Criminal Justice/Corrections, Expected in 2002 - University of Cincinnati - Cincinnati, OH, GPA:
Specialized Diploma: Protective Services/ Law Enforcement, Expected in 2000 - Aiken Senior High School - Cincinnati, OH, GPA:
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