Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Dedicated Child Support Officer offering 5 years of experience investigating, monitoring and executing child support orders and cases. Strong knowledge of criminal/ family law and federal requirements. Accustomed to working with diverse populations and communicating effectively to execute casework. I have 20 plus years of public relations and data entry experience. I thrive in high-pressure and fast paced situations, striving for positive results by applying my cultural diversity awareness expertise and following state enforced regulation guidelines.

  • Microsoft Office, Case Management, Outlook, Power Point, Excel, Microsoft Email Management, Data Entry, Digital Calendars
  • File Sharing Programs (Dropbox, Google Drive, etc.)
  • Workplace Chat (Slack, Microsoft Teams, etc.)
  • Video Conferencing
  • Troubleshooting
  • Video Conferencing
  • Government travel
  • Relationship management
  • Client networking
  • Administrative tasks
  • Multitasking
  • Problem resolution
  • PPE use
  • Crowd control
  • Inmate movement control
  • Correctional program resources
  • Rehabilitation programs
  • Officer training
  • Conflict management
  • Records maintenance
  • Inspections
  • Inmate transport
  • Security procedures
  • Counseling techniques
  • Body searches
  • Criminal law understanding
  • Premises surveillance
  • Reliability
  • Security procedures knowledge
  • Patrolling
  • First aid certified
  • Reliable and trustworthy
Remote Travel Consultant, 01/2021 - Current
Compass Group Usa Inc Evanston, IL,
  • Collected payments, booked travel arrangements and paid applicable fees.
  • Promoted customer service satisfaction by acknowledging and anticipating client expectations.
  • Processed credit and debit payments and handled confidential information with discretion.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Handled travel arrangements for groups, couples, executives and special needs clients.
  • Updated corporate traveler profiles with current information.
  • Responded promptly to clients regarding visa, passport and security inquiries.
  • Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
  • Explained benefits of purchasing travel insurance with clients.
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
Remote Tax Examiner/Analyst, 12/2020 - 05/2021
Arapahoe County Littleton, CO,
  • Applied Internal Revenue Service practices, procedures and company policies to troubleshoot and resolve product and tax support customer inquiries.
  • Set up and monitored payment plans and processed payments.
  • Maintained records for each case, including phone numbers, contacts and any actions taken.
  • Discussed and explained various tax forms with taxpayers.
  • Researched accounts with reported discrepancies.
  • Adjusted both individual and business accounts.
  • Identified tax-related issues and addressed with management team, suggesting methods for improvement.
  • Assisted with federal, state and local tax audits, including preparing responses and communicating with tax authorities.
  • Performed in-depth analysis to help solve diverse problems with program implementation and operations.
Protective Service Senior Officer, 08/2013 - 01/2021
Cincinnati Children’s Medical Center City, STATE,
  • Responsible for the medical center 1:1 patient entry assessments; investigations, Interventions for at risk youths.
  • Followed all state and federal regulations/HIPPA procedures.
  • Searched vehicles, buildings, homes and property for evidence and stolen property.
  • Investigated criminal and traffic offenses.
  • Fostered rapport with staff and patients to build trust and cultivate communication.
  • Responded to civil unrest, search and rescue operations.
  • Informed shift officers of special areas of emphasis, including properties to watch and noted criminals understood to be in patrol areas.
  • Apprehended suspects, prepared case reports, and testified in courtroom hearings.
  • Prevented intrusion, criminal activity, vandalism and injuries to workers with proactive oversight of location safety and security.
  • Diffused tense situations by leveraging training in defensive tactics and non-lethal response techniques.
  • Kept watchful eye on perimeter areas using closed-circuit cameras and binoculars whenever necessary.
Supervisor of Operations, 08/2009 - 08/2013
Hamilton County Juvenile Detention Center City, STATE,
  • Physically inspected all departments for safety, security and operational effectiveness.
  • Knowledge of the Department of Juvenile Justice Detention Services.
  • Knowledge of Federal and State rules /regulations via DJJ facility policies and procedures.
  • Followed all state and federal PREA/ HIPPA procedures and regulations.
  • Interacted with staff and juveniles/youth at risk to assess departmental issues and staffing requirements.
  • Completed 10-minute checks, 5-minute checks & C&C’s.
  • Problem solved, assessed, investigated and managed critical incidents; such as youth suicide attempts, assaults, medical emergencies and security breaches involving staff Documented all incidents and forwarded information to the Deputy Superintendents; following all state and federal regulations.
  • Supervised staff and youth.
  • Assisted medical staff with patient follow-ups & evidence regarding child abuse, child neglect cases and sexual abuse.
  • Supervised visitation and checked all visitors for proper identification and contraband.
  • Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
  • Assigned daily tasks and responsibilities to employees and filled out daily work logs.
  • Supervised and made cell assignments.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
Child Support Enforcement Specialist, 08/2004 - 08/2009
Hamilton County Job & Family Services City, STATE,
  • Oversaw child support cases, referring delinquent cases to other departments for appropriate enforcement.
  • Verified and authenticated validity and admissibility of evidence, preserving integrity for court hearings.
  • Assessed child support cases to determine appropriate case action.
  • Coordinated tests and paperwork to establish paternity, child support requirements and medical support obligations.
Education and Training
Certification: , Expected in 04/2020
American Heart Association - Dallas, TX,

2-years- Valid in Basic Life Support, CPR & AED) Expires:, Cincinnati, OH — (COVID19- Vaccination Also)

Associates of Applied Science Degree: Criminal Justice/Corrections, Expected in 2002
University of Cincinnati - Cincinnati, OH,
Specialized Diploma: Protective Services/ Law Enforcement, Expected in 2000
Aiken Senior High School - Cincinnati, OH,

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School Attended

  • American Heart Association
  • University of Cincinnati
  • Aiken Senior High School

Job Titles Held:

  • Remote Travel Consultant
  • Remote Tax Examiner/Analyst
  • Protective Service Senior Officer
  • Supervisor of Operations
  • Child Support Enforcement Specialist


  • Certification
  • Associates of Applied Science Degree
  • Specialized Diploma

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