LiveCareer-Resume

regional key account manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning for success. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Passionate about people and bringing out the best in others and myself. I enjoy life and believe everyday is important and can make a difference.

Skills
  • Policies and Procedures
  • Recruiting and Hiring
  • Store Merchandising
  • Inventory Management
  • Employee Supervision and Motivation
  • Customer Service
  • Process Improvements
  • Decision Making
Experience
Regional Key Account Manager, 05/2022 to Current
Barcel UsaScranton, PA,
  • Managed key Walmart and Target accounts with responsibility for sales, contracts, negotiations and reporting.
  • Cultivated client loyalty through consistent quality, productivity, exemplary service and proactive management.
  • Addressed client questions and resolved complaints related to products, services and accounts.
  • Utilized sales data and client feedback to improve organizational strategies.
  • Followed up with clients to gauge product success and promote satisfaction.
  • Increased product sales through targeted marketing campaigns.
  • Prepared and presented progress reports to internal and external stakeholders.
  • Delivered feedback from retailers to management to share suggestions, ideas and questions.
  • Visited each retailer within assigned store list on regular cycle to discuss needs, resolve issues and introduce new products.
Coach, 03/2020 to 05/2022
SitelNashville, TN,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
  • Collaborated closely with management team to roll out functional and strategic initiatives.
Store Manager , 03/2011 to 02/2020
United PacificCarson, CA,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits, and shrinkage control.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Corrected operational issues with process improvements.
  • Coordinated social media and brand marketing to boost store's image and increase
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
  • Collaborated closely with management team to roll out functional and strategic initiatives.

.

  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Strengthened work flow productivity by hiring, managing, and developing top talent.
Store Manager, 06/2002 to 01/2011
United PacificChatsworth, CA,
  • Facilitated organizational transformations supporting corporate restructuring efforts for collaborative change management.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Reviewed monthly financial results with partners to identify opportunities to improve profitability.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Investigated misconduct, mediated problems and determined appropriate discipline for staff.
  • Set challenging yet attainable goals to encourage continuous staff development.
  • Reviewed and analyzed financial reports to determine appropriate action.
  • Planned activities to support system changes to meet organizational needs and requirements.
Education and Training
High School Diploma: , Expected in 06/1999
Southampton Academy - Courtland, VA,
GPA:
: Environmental Science, Expected in
North Carolina Wesleyan College - Rocky Mount, NC
GPA:
  • 1999 - 2003

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Resume Overview

School Attended

  • Southampton Academy
  • North Carolina Wesleyan College

Job Titles Held:

  • Regional Key Account Manager
  • Coach
  • Store Manager
  • Store Manager

Degrees

  • High School Diploma

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