Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Licensed Realtor with residential sales experience. Expert in planning and integrating new customer prospecting campaigns, increasing agency acquisition rate. Adept in contract drafting, negotiation, market research and client analysis.

Successful Real Estate Agent with an excellent closing rate. Applies strategic marketing resources to increase sales. Skilful working with other agents to close properties and network within community.

Skills
  • Purchase agreements
  • Contract negotiation
  • Sales development
  • Market research
  • Property closing
  • Market expertise
  • Client relationship management
  • Escrow processes
  • Networking and business development
Experience
12/2019 to Current Realtor Sales Associate Bloomin' Brands, Inc. | Richmond, KY,
  • Hosted property tours and open houses to generate property interest and network with potential clients.
  • Facilitated closing process and monitored to ensure adherence to all facets of contract.
  • Established positive flow of communication with clients, banks and attorneys to foster seamless property transactions.
  • Identified potential sales or projects in line with client's historical buying trends, and proposed profitable opportunities to initiate purchase offers.
  • Monitored escrow process, coordinated contingency removal of property inspection and reviewed timely closing of escrow.
  • Developed extensive professional network with real estate investors.
  • Promoted listings on social media and print advertisements.
  • Liaised between buyers, sellers and service contractors to coordinate home inspections and appraisals.
  • Serviced daily flow of leads to quickly identify and capitalize on sales opportunities.
  • Promoted sales of properties through advertisements, open houses, multiple listing services and other online advertising platforms.
  • Promoted properties via advertisements, open houses and multiple listing services.
  • Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
  • Represented buyers and sellers in major real estate transactions.
  • Communicated with inspectors, lenders and pest control companies to maintain all terms of purchase agreement.
  • Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
  • Maintained database of prospective customers.
  • Generated list of properties to meet specific client needs.
  • Managed real estate transactions from initiation to closing.
  • Scheduled home viewings with potential buyers.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
  • Researched and determined competitive market price.
  • Promoted sales through advertising, open houses and Multiple Listing Services.
  • Facilitated closing process on behalf of clients and reviewed all parts of contracts to resolve issues prior to closing.
  • Kept sales moving forward by attending inspections, preparing contracts and mitigating any issues.
  • Accompanied buyers during property inspections.
05/2003 to 05/2018 Realtor Sales Associate Bloomin' Brands, Inc. | Roanoke, VA,
  • Scheduled and managed [Number] showings per month as well as frequent open houses and customer-focused events.
  • Serviced daily flow of leads to quickly identify and capitalize on sales opportunities.
  • Kept sales moving forward by attending inspections, preparing contracts and mitigating any issues.
  • Expanded brand presence through proactive marketing and advertising strategies.
  • Promoted sales of properties through advertisements, open houses, multiple listing services and other online advertising platforms.
  • Promoted properties via advertisements, open houses and multiple listing services.
  • Prepared forms needed for real estate transactions, including contracts, deeds, closing statements and leases.
  • Represented buyers and sellers in major real estate transactions.
  • Accompanied buyers during property inspections.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
  • Scheduled home viewings with potential buyers.
  • Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
  • Promoted sales through advertising, open houses and Multiple Listing Services.
  • Generated list of properties to meet specific client needs.
  • Facilitated closing process on behalf of clients and reviewed all parts of contracts to resolve issues prior to closing.
  • Prepared representation contracts, purchase agreements and closing statements.
  • Managed real estate transactions from initiation to closing.
  • Communicated with inspectors, lenders and pest control companies to maintain all terms of purchase agreement.
  • Maintained database of prospective customers.
02/2001 to 05/2003 Restaurant Manager Hei Hotels & Resorts | Dallas, TX,
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Developed and maintained exceptional customer service standards.
  • Assessed operational performance to measure compliance with regulatory, industry and brand standards.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Obtained highest rating from county health department after implementing policies in place.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
05/1999 to 02/2001 Restaurant Manager Denny’s Corporation | City, STATE,
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Performed checkouts of servers to ensure that all tickets were accounted for.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Developed and maintained exceptional customer service standards.
  • Assessed operational performance to measure compliance with regulatory, industry and brand standards.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Assigned tasks and oversaw employees to maintain compliance with food safety procedures and quality control guidelines.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
  • Obtained highest rating from county health department after implementing safe serve techniques .
  • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
05/1997 to 02/1999 Food Server Denny’s Corporation | City, STATE,
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Completed closing duties by emptying trash, and polishing silverware.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Calculated charges, issued table checks and collected payments from customers.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Set up tables and counters to prepare dining and serving areas.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
  • Collected empty plates and glasses to minimize bussing requirements between customers.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Reset tables between guests, including refilling condiments and wiping down all surfaces.
  • Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals.
  • Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to manager immediately.
  • Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
  • Processed customers' payments and provided receipts.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Sent orders to kitchen staff.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Rearranged tables and chairs, located or rolled extra silverware to prepare for large groups.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Greeted newly seated guests quickly and efficiently.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Prepared and served cold, hot beverages to guests.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Education and Training
Expected in | General Education Cuesta Community College, San Luis Obispo, CA GPA:
Expected in | Business Cal Poly State University, San Luis Obispo, CA GPA:
Expected in 11/2019 Real Estate License | Real Estate Sales Real Estate Classes For Pre Licensing, Kailua-Kona, HI GPA:
Expected in | Allied Real Estate Licensing School, , CA GPA:
Expected in 2003 Real Estate Pre Licensing School | Real Estate Sales Person Classes Allied Schools, Laguna Hills, CA GPA:

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Resume Overview

School Attended

  • Cuesta Community College
  • Cal Poly State University
  • Real Estate Classes For Pre Licensing
  • Allied Real Estate Licensing School
  • Allied Schools

Job Titles Held:

  • Realtor Sales Associate
  • Realtor Sales Associate
  • Restaurant Manager
  • Restaurant Manager
  • Food Server

Degrees

  • Some College (No Degree)
  • Some College (No Degree)
  • Real Estate License
  • Real Estate Pre Licensing School

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