Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices across multiple careers. Effective leader and problem-solver which excels at streamlining operations and promoting organizational efficiency. Highly committed to ensuring quality of services, sales, efficiency, and products. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Sales Promotion
  • New Construction Assessment
  • Contract Preparation
  • Sales Pipeline Management / Negotiation Management
  • Analytical and Logical Thinking
  • Partnership Development
  • Client/ Customer Relations
  • Adaptability and Flexibility
  • Database Maintenance
  • Operations / Staff Management
  • Marketing Strategy Development
  • Business planning / Development
  • Key Performance Indicators
  • Quota / Financial Management
  • Customer Relationship Management Software (CRM)
  • Personnel training and development
  • Budgeting and reporting
  • Microsoft Outlook, Word and Excel
  • Kronos
Work History
Realtor/Agent Operations , 07/2021 to Current
BetterCity, STATE,
  • Maximizing conversion of the leads provided to you with diligent follow-up
  • Navigate buyer tours and educate them on the purchasing process
  • Generate comparable sales data to formulate and negotiate offers
  • Build a superb end-to-end experience while guiding them through their real estate transaction
  • Advised and informed prospective clients on current market activities and conditions.
  • Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
  • Educated 15-30 weekly clients on buying and selling processes to increase customer satisfaction and understanding.
  • Established positive flow of communication with agents, clients, attorneys and all personnel involved in closing transactions.
  • Identified value-added solutions to complex problems and leveraged trends in customer industries to increase sales.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of team.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Maintained CRM database with customer updates and report generation.
Retail Store Associate Manager, 01/2013 to 08/2021
T-Mobile US IncCity, STATE,
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Promoted multiple individuals from PT to Winners Circle FT. Also, Achieved Winners Circle award in Q4 of 2020 for our stores performance.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Submitted reports to senior management to aid in business decision-making and planning. Owned Customer Experience & Business Account growth as my DOR. (Achieved growth in both month over month). Brought district to top 3 of Regional Leaderboards in both metrics.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
  • Upheld company customer service standards to provide customers with outstanding service and friendly environment.
  • Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
  • Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue / operation efficiency.
Realtor Sales Associate, 01/2015 to 07/2021
EXP Realty Corporation / Keller Williams RealtyCity, STATE,
  • Ensured that all clients looking to sell, or buy were aware of current market conditions, legal requirements, pricing and mortgages.
  • Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers.
  • Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
  • Worked with buyers & sellers on a referral basis on FHA, cash, hard money, and auction deals.
  • Knowledge of processes for HUD, fix & flip transactions.
  • Worked to achieve my NMLS license to be able to apply knowledge of full mortgage processes to my customers & other realtor partners.
  • Increased revenue opportunities by marketing real estate to various commercial and private clients.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Bachelor of Business: Business Administration and Management, Expected in
Rutgers, The State University of New Jersey - Newark, NJ
MBA: Business Administration And Management, Expected in
Ashford University - San Diego, CA
  • Relevant Coursework Completed: Business Admin w/Concentration in Supply Chain Management
Additional Information
  • NMLS license
  • NJ Real Estate Sales Person License

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School Attended

  • Rutgers, The State University of New Jersey
  • Ashford University

Job Titles Held:

  • Realtor/Agent Operations
  • Retail Store Associate Manager
  • Realtor Sales Associate


  • Bachelor of Business
  • MBA

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