Real Estate Sales Agent Assistant resume example

Project Resolution Specialist: January 2019-January 2020

• Implemented operational strategies and effectively built client loyalty through effective Phone, emails, and collaboration of Account Executives, Underwriting, acting as liaison ensuring compliance and Clear to Close status.
• Delivered business strategy and assisted product owners of developed systems and procedures to improve operational quality and team efficiency.
• Trained and mentored team to support smooth adoption of new VA guidelines, State, Federal, and any company changes to team.
• Assisted, trained and motivated Disclosure team focusing on training of Sales force use, phone etiquette , handling Cisco call board and ques.
• Operating various platforms to continuously improve client expectations within operations field.
• Tracking trends and suggested enhancements to both challenge and refine company's offerings.
• Studying latest trends, markets, and guidelines announcements to add or edit to conditions, templates, and training guide.
• Disclosure Team Friendship Ambassador: Team outings, creating challenges and awards for interactive completion to increase team motivation, collaboration, and loyalty to reduce turnover times.
• Assigned specialists projects from team leads and captains requiring detail, any escalated cases in salesforce and review of HMDA section have been met or attention needed from compliance team.

Disclosure Specialist: September 2018-January 2019

• Reviewed State, Federal laws against Company Policy to maintain updated information and investigation strategies to reflect current information.
• Cultivated and strengthened lasting client relationships becoming using realtor background for compassion to understanding the clients needs are met effectively and expediting of loan status.
• Handled problematic situations with clients and team mates to assist team leads maintain excellent customer service.
• Resolved Client problems, improved operations and provided exceptional client support.
• Increased customer satisfaction by resolving condition status.

Promoted internally from sales to team lead of sister company Diabetic Pharmacy Solutions

• Creating projections and given special assignments from upper management for assessment of team and company based goals.
• Organized, sorted and checked medical input data against sales original documents.
• Maintained accurate data by implementing Excel spreadsheets to Zoho CRM to detect and correct clerical errors.
• Scanned documents and saved in database to keep records of essential organizational information.
• Produced daily reports using advanced Excel spreadsheet functions for assessing team quota.
  

• Met all customer call guidelines including service levels, handle time and productivity.
• Recorded top salesmen of the 10 percentile for a record of 5 months in a row
  
• Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for operations of business.
• Facilitated inter-departmental communication to effectively provide customer support.
• Achieved quotas by introducing training of phone scripts and quick guide for products,prices and availbility for training.
  
• Handled over 200 cold calls per shift signing up new customers, retrieving customer data, presenting relevant product information with a conversion rate of 50.