Front desk receptionist who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone queries.
Skills
Professional phone etiquette
Accurate and detailed
Multi-tasking ability
Friendly demeanor
Adaptability
Culturally sensitive
Fluent in Spanish
Phlebotomy certified
Discreet when speaking with clients
Work History
October 2013-January 2015Real Estate, Buyer's Agent | Keller Williams Westfield | Orem, UT
Represented buyers and sellers of developed and undeveloped properties.
Advertised client properties on websites, through social media and in real estate guides.
Showed properties to potential buyers and other brokers at open houses and by appointment.
Generated listings for sales and rental properties through cold calls and referrals.
Coordinated appointments to show marketed properties.
Accompanied buyers and sellers to their home inspections and appraisals.
Negotiated, facilitated and managed real estate transactions.
Communicated with clients to understand their property needs and preferences.
Presented purchase offers to sellers for consideration.
Developed and maintained a list of properties suited to different needs and budgets.
Maintained connections with clients to encourage repeat business and referrals.
Created and implemented marketing plans to drive sales.
Worked closely with clients to get the appropriate loans, inspections and credit reports.
Negotiated contracts on behalf of clients.
Guided clients from beginning to end of the home buying process in choosing the right property.
April 2009-September 2013Sales Associate | Head Over Heels / Deb Shops | Orem, UT
Prepared merchandise for sales floor.
Directed individuals to merchandise locations.
Suggested accessories and complementary purchases.
Accepted and processed returns.
Maintained adherence to all company protocols.
Monitored entrances, exits and fitting rooms for signs of theft.
Reported incidents to management.
Kept work areas clean and neat at all times.
Provided repeat customers with exceptional care and attention.
Prioritized and accomplished wide range of tasks each shift.
Updated computer inventory listings.
Prepared outgoing shipments.
Worked collaboratively in team environment.
Followed latest market trends.
Greeted customers in a timely fashion while quickly determining their needs.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Responded to customer questions and requests in a prompt and efficient manner.
Contacted other store locations to determine merchandise availability.
Engaged with customers in a sincere and friendly manner.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Prioritized helping customers over completing other routine tasks in the store.
Stocked and replenished merchandise according to store merchandising layouts.
Alerted customers to upcoming sales events and promotions.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Verified that all customers received receipts for their purchases.
Mentored new sales associates to contribute to the store's positive culture.
January 2015-CurrentDirector of First Impressions | JG Handyman and Flooring Services | Provo, UT
Ordered and distributed office supplies while adhering to a fixed office budget.
Directed guests and routed deliveries and courier services.
Screened applicant resumes and coordinated both phone and in-person interviews.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Greeted numerous visitors, including clients, vendors and interview candidates.
Maintained a clean reception area, including lounge and associated areas.
Assessed urgency and priorities before accepting or declining appointments and meetings with the owner.
Screened all visitors and directed them to the correct employee or office.
Obtained signatures for financial documents and internal and external invoices.
Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
Negotiated pricing with vendors regarding wholesale billing and marketing procedures.
Processed accounts receivable and accounts payable.
Observed all laws, regulations and other applicable obligations.
Generated invoices upon receipt of billing information and tracked collection progress.
Communicated with customers to identify and resolve outstanding payments.
Answered a high volume of phone calls and email inquiries.
Filed paperwork and organized computer-based information.
Education
2015Certification : Phlebotomy Utah School of Phlebotomy , Cottonwood Heights, UT
2013Real Estate Licensing : Real Estate, Buyer's AgentHarmon Real Estate Academy , Orem, UT
