real estate broker property management administrative assistant resume example with 12+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Committed job seeker with a history of exceeding company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
Client Correspondence
Project Management
Work Order Management
Real Estate Purchase Contracts
Purchase Agreement Preparation
Verbal and Written Communication
Property Listing Management
Customer Service
Teamwork and Collaboration
Administrative Support
Attention to Detail
Decision Making
Appointment Coordination
Multitasking and Time Management
Strong Organizational Skills
Schedule Management
Confidentiality and Data Protection
Professional and Courteous
Experience
Real Estate Broker/Property Management Administrative Assistant, 08/2021 to Current Housing Trust Group – Hollywood, FL,
Wrote purchase agreements, disclosures and other contractual documents, using DocuSign to obtain signatures and complete paperwork.
Communicated with appraisers, reviewers and bank departments to make closings go smoother.
Followed up with prospects throughout sales processes to offer assistance.
Reached out to pre-qualified leads to gauge interest and provide pertinent information about local housing market.
Responded to customer issues to provide immediate resolution and improve retention.
Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Drove customer feedback to deliver information to management for corrective action.
Supported efficient operations by managing errands like dropping off lockboxes and clerical tasks such as business correspondence.
Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Organized and maintained systems to track leads coming from social media, website and other funnels.
Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Handled incoming calls and directed callers to appropriate department or employee.
Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Located potential listings and set up meetings to capitalize on opportunities.
Regional Manager, 09/2014 to 03/2021 First Hospitality Group Inc – Ann Arbor, MI,
Handled human resource concerns and established plans to handle issues consistently and efficiently.
Developed and implemented clear policies and procedures across multi-state area.
Transformed region from negative returns to profit.
Executed day-to-day operational activities for regional business.
Minimized turnover through effective training and employee engagement programs.
Managed diverse administrative, financial and documentation requirements.
Aligned procedures and protocols with changing business demands.
Improved individual location efficiency through effective leadership restructure.
Organized and conducted recruiting events at area colleges.
Managed staff to optimize brand expansion initiative productivity.
Cultivated and maintained solid partner relationships to drive mutually beneficial collaboration and bottom-line profits.
Analyzed regional market trends to discover new opportunities for growth.
Hired talented, trainable team members and drove new business strategies to grow revenues.
Maximized branch revenue by optimizing daily operations.
Mentored and guided general managers on proper processes and methodologies.
Guest Service Representative, 10/2009 to 01/2015 Gordmans – City, STATE,
Identified issues and established facts to produce practical decisions and solutions for guests.
Greeted and assisted guests with variety of inquiries, promoting service standards.
Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Welcomed large volume of guests and improved overall customer service.
Handled payment processing and provided customers with receipts and proper bills and change.
Invited guests to join loyalty programs and special promotions to stay connected.
Greeted walk-in and phone guests, determining interests and needs.
Managed customer complaints and rectified issues to complete satisfaction.
Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Education and Training
High School Diploma: , Expected in 06/2010 to Roosevelt High School - Rockford, IL, GPA:
Languages
Spanish:
Native/ Bilingual
Negotiated:
Accomplishments
Consistently maintained high customer satisfaction ratings.
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Resume Overview
School Attended
Roosevelt High School
Job Titles Held:
Real Estate Broker/Property Management Administrative Assistant