Being a current business owner as well as owning a small business previously, gives me insight into what is expected to make a team, office or business successful. Over the years, I have learned that communication is our strongest tool. Effectively communicating is key to success. I have often been called a natural leader. I believe in bringing positivity to each day, focusing on the strengths of individuals and allowing yourself to grow and learn from everyone around you.
My desire is to build a career within a company that offers stability, long term employment and a family oriented work environment.
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- Managed real estate transactions from initiation to closing.
- Prepared market analysis statistics and bid presentation for buyers and sellers.
- Negotiated between sellers and buyers over property prices and settlement deals.
- Analyzed housing markets and identified potential buyers.
- Gave buyers physical and virtual tours of properties.
- Monitored fulfillment of purchase contract terms.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Reviewed final real estate transactions and accurately reconciled funds.
- Appraised properties and advised clients on financing options.
- Identified and solved complex strategy problems that impact sales management and business direction.
- Created and implemented policies and procedures for effective practice management.
- Motivated staff by offering direction and providing constructive feedback.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Complied with OSHA and HIPAA regulations.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Developed and implemented policies and procedures
- Cultivated close working relationships with the entire staff
- Checked entire office and waiting areas regularly to provide clean and organized surroundings.
- Led and motivated employees through supervision, training and coaching on duties and daily operational activities.
- Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive changes.
- Supervised administrative staff of over 20 delivering consistent coaching and mentoring to improve job efficiency.
- Filing of all insurance, including medicaid.
- Handled daily operations of accounts payable and accounts receivable.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Managed operations for 10-person dental practice, facilitating excellent patient support services, direction and guidance.
- Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Coordinated execution and improvement of daily dental office practices.
- Maintained and evaluated clinic budgets, general ledger and billing systems.
- Handled office phone calls, correspondence and packages to keep hygienists and dentists free to focus on patients.
- Prepared timely office reports covering metrics such as expenses, patient loads and billing.
- Instructed patients on dental hygiene and oral care by demonstrating effective flossing and brushing techniques and recommending quality oral care products.
- Accurately collected and recorded patient medical and dental histories.
- Took dental images and X-rays to identify areas of concern and presented to dentists for review.
- Customized dental prophylactic treatment to meet individual patients' needs.
- Examined gums manually and visually to determine periodontal disease and screen for oral cancer.
- Applied cavity preventing agents, like fluoride and sealants, to protect patients' teeth from decay.
- Customized prophylactic treatment to individual patients' needs.
I am an active member of a local Elks Lodge where I spend many hours volunteering in multiple committees that offer services to the less fortunate. I believe that if we are blessed, we should use our time and talents to bless others around us.
I am head of the Veterans Committee where we continuously plan events to honor those who have sacrificed so much.
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School Attended
- Asheville Buncombe Technical Community College
Job Titles Held:
- Real Estate Broker/Owner/Operator
- Practice Manager
- Office Manager
- Dental Hygienist
Degrees
- Associate of Applied Science
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