Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Versatile, organized Real Estate professional with experience in residential real estate; purchase and sale contracts, addendums, disclosures and preliminary title reports. Proficient in Microsoft Office Suite including Word, Outlook and Excel. Able to efficiently navigate software platforms such as KVCore (CRM) as well as Realtors Property Resource (RPR), FlexMLS, and First American Title Insurance Company (MyFirstAM). Demonstrated history of customer service excellence, business acumen and problem solving ability. Exceptional written and oral communication and negotiation skills with ability to manage competing deadlines. Dependable, detail-oriented broker that applies a collaborative approach to building trusting relationships .
Skills
Adaptability
Critical-Thinking
Contract Negotiation
Client Relationship Management
Deschutes DIAL
DocuSign
FlexMLS
KVCore (CMA)
Microsoft Office Suite
MyFirstAM
Realtors Property Resource (RPR)
ZipForms
Work History
Real Estate Broker, 05/2019 - Current Windermere Real Estate – Milton Frwtr, OR,
Actively seek and solicit clients by promoting brand, networking, advertising and offering services to potentially invested parties using social media platforms and sending mailings to target areas. Track buyer and seller contacts through KVCore Customer Relationship Management (CRM) software including phone calls and emails as well as potential buyer visits to branded real estate website.
Schedule initial meeting with clients to not only learn about needs as buyer or seller but strategize and create a roadmap for each step in the transaction, start to finish to give the clients peace of mind. This initial meeting is also meant to take the opportunity to learn the vastly different personalities of each buyer and seller and tailor the buying or selling experience to fit that style.
Advertise and promote properties in order to attract clients and draw traffic to properties for sale using both photo and video marketing on various platforms including social media. Market properties on large real estate home search sites such as Realtor.com, Zillow, Redfin, Trulia, Homes.com and Movoto to generate the most possible views and interest in the property when it first goes live on the MLS.
Compare properties possessing similar features to determine competitive market prices using both the Realtors Property Resource (RPR) and KVCore CMA software to create side by side property comparisons so that an informed decision can be made when competitively pricing a property in today's market.
Generate lists of properties for sale, locations, and descriptions as well as available financing options, allowing buyers to see available homes on the market that fit their criteria and then pair them with a lender that fits their financial needs, ie: conventional, VA, FHA.
Share listings with buyers via FlexMLS that best fit their needs and schedule showings of various properties for in order to showcase options and then assist with the contract and negotiations of the desired property.
Schedule follow up meetings or calls to keep both buyers and sellers informed of the progression of the transaction. At this time clients can be informed of additional marketing strategies for the property, if a price improvement needs to be made, or any other pertinent information while staying ahead of curve.
Draft sale and purchase contracts for respective parties to be completed upon the closing of a real estate transaction using using Zipforms and Docusign. Followed by drafing wire fraud and tax advisories as well as seller's property disclosure statements and various addendums that are unique to each type of transaction, such as HOA, Repair or Woodstove. Maintain both electronic and hard copy versions of each closed transaction for a retention period of 7 years.
Negotiate real estate contracts between buyers and sellers to facilitate agreements that best serve both parties involved and maintain property values. Keeping a focus on being direct, always having a plan "B" and making sure due diligence has been done on the property before going into the negotiation.
Assure that all real estate transactions initiated are in complete compliance with the applicable laws and regulations relating to the purchase or sale of residential properties by taking continuing education courses. Making sure both buyers and sellers fully understand the contracts by reviewing reach form and line contained in each unique transaction.
Arrange for property inspections to uncover any potential latent defects in the property so the buyers and sellers can be made away and any defects relating the heath and safety of the buyer may be corrected before the close of the transaction.
Remaining in contact with past buyers and sellers by way of closing date Anniversary cards, Birthday cards and emails to create a funnel network for referral business and references.
Patient Services Representative, 07/2018 - 07/2020 Southern New Hampshire Medical Center – Hudson, NH,
Provided front desk support and customer service satisfaction to high end Spa patients in a courteous and professional manner in accordance with performance standards.
Maintained daily Spa aesthetic atmosphere with infused water, essential oil diffuser and hand cut floral arrangements.
Handled high volume, multi-line telephone system, routed calls as needed.
Answered telephone promptly and in a polite and professional manner. Assisted patients with in depth questions about Spa procedures or products and scheduled each patient with an appropriate Spa provider.
Coordinated scheduling of 3 cosmetic nurses and 4 aestheticians, carefully planning room schedules and apparatus usage so not to create any overlap.
Maintained customer interest landing page generated from social media marketing campaigns, contacted patients and scheduled appointments with spa providers as requested.
Assisted patients in completing required new patient or annual paperwork as well as procedure specific consent forms. Maintained and updated electronic consent forms as policies and/or procedures were adjusted.
Took co-payments for procedures of medical necessity. Balance of cash sheet, cash and check deposits and credit card payments completed daily for financial record tracking both via computer software and by hand in accordance with established standards.
Scheduled follow-up appointments for patients with spa providers after assessing what treatments were needed or next in a series.
Sold retail skin care products and assisted patients in selecting the right products for their skin type or to aid in certain cosmetic conditions.
Assisted the Spa manager with monthly inventory management at all 3 DermaSpa locations. Individually counted each retail product as well as each cosmetic and injectable filler. Balanced the inventory and generated inventory data to be sent to corporate management.
Accessed Electronic Health Records to communicate to clinical staff members and/or providers of telephone encounters with using Situation-Background-Assessment-Recommendation (SBAR) format and/or appropriate smart phrases so that clear and concise follow up calls could be made.
Actively listened to patients, handled concerns efficiently and quickly escalated only major issues to the Spa Manager.
Communications Specialist/Records Clerk, 07/2007 - 04/2018 City Of Eloy- Police Department – City, STATE,
Provided Public Safety Dispatch services for Police, Fire and Medical agencies for the City of Eloy.
Answered multiple line emergency and non-emergency calls for service; prioritized calls and determined the appropriate level of response and resources needed for each incident.
Relayed pertinent information to personnel in the field as soon as it became available in a clear and concise manner to ensure the safety of personnel as well as the citizens involved in the incident.
Acted as the main point of contact for software IT systems for both the 911system as well as the Computer Aided Dispatch (CAD) system and radio systems; performed updates and troubleshooting as needed.
Manually entered and/ or cleared court documents including warrants, quashes, orders of protection, and subpoenas into both local and national databases.
Implemented a training program for new communications specialists, created a training manual and monitor it for continuous policy and procure based updates.
Prepared and processed reports, documents and forms; reviewing each for compliance and accuracy.
Received, verified and entered department data into computer based tracking systems.
Collected statistical data for Uniform Crime Reporting (UCR) reports and provided stats to the Department of Public Safety for inclusion in local and National crime data reports.
Implemented standardized forms through software for various types of records requests and certified copy requests.
Maintained both an electronic and hard copy filing system.
Assisted citizens with various requests, applications, government forms, notary and documents.
Maintained the absolute confidentiality of all records and information within the division.
Worked closely with internal customers (courts and county attorney) to build a rapport so that the department may work more efficiently toward a common goal.
Education
Certificate Program: Communications/Business Management, Expected in 04/2002 - University of Wisconsin - Milwaukee - Milwaukee, WI GPA:
: Communications, Expected in - Milwaukee Area Technical College - West Allis, WI, GPA:
Coursework in Communications and Abnormal Psychology.
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