LiveCareer-Resume

real estate broker associate resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Highly skilled, organized and self-motivated, eager to apply time management, customer service, and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Proactive and punctual with team-oriented mentality, highly focused but able to multi-task when needed.

Skills
  • Self-starter, high achiever
  • Superior organizational skills
  • Detail oriented
  • Identifies and resolves workflow issues
  • Completes projects efficiently and in a timely manner
  • Superior at customer service and mediation
  • Excellent at letter composition and proofreading
  • Punctual and loyal
  • Excellent leadership skills
  • Able to prioritize
  • Skilled negotiator
  • Works well with a team, whether as a team leader or as a member
  • Motivational speaker and trainer
  • Experienced with computers and office work
Experience
09/2022 to Current Real Estate Broker Associate Prince William County Government | Haymarket, VA,
  • Managed real estate transactions from initiation to closing.
  • Negotiated between sellers and buyers over property prices and settlement deals.
  • Checked work completed by loan officers, attorneys or other professionals to verify proper performance.
  • Gave buyers physical and virtual tours of properties.
  • Conducted virtual tours of properties for interested buyers.
  • Acted as intermediary in negotiations between buyers and sellers during closing of sales.
  • Monitored fulfillment of purchase contract terms.
  • Maintained knowledge of real estate law, available mortgages and government programs.
  • Compared similar properties to determine competitive market price.
  • Monitored fulfillment of purchase contract terms to foster timely completion.
  • Prepared market analysis statistics and bid presentation for buyers and sellers.
  • Trained and developed agents on consultative sales techniques while assessing needs of buyers to provide relevant properties.
  • Generated business using proven tools, systems and training.
  • Arranged for title searches of properties sold.
  • Generated lists of for-sale properties.
  • Analyzed housing markets and identified potential buyers.
  • Conducted research on customer issues to quickly remedy problems.
  • Generated lists of properties for sale, descriptions and available financing options.
  • Arranged for financing of property purchases.
  • Completed regular competitor and market research to keep agency agile and adaptable to changing needs.
  • Maintained files on active properties with schedules, offers and in-progress contracts.
  • Kept agency's records of contracts, property databases and expense accounts.
  • Located new clients through database searches, referrals and in-person prospecting.
  • Managed client meetings expertly to create positive energy, build trust and lock in new agreements.
  • Coordinated property advertisements for print, digital and social media channels.
01/2017 to Current Board of Directors Member Windermere Real Estate | Westport, WA,
  • Created program to promote new managers from within, leading to cohesive leadership structure.
  • Maintained confidentiality in regard to internal organizational affairs and information.
  • Utilized networks and resources to inspire collective action and achieve organizational goals.
  • Tracked progress of company programs and highlighted potential barriers to success.
  • Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
  • Signed and approved budgets for new funding and program initiatives.
  • Engaged in fundraising and resource development efforts by reaching out to interested partners and donors.
  • Monitored financial affairs of organization and fulfilled fiduciary responsibilities.
  • Oversaw corrective action plans to remedy structural, organizational and departmental issues.
  • Attended board meetings and reviewed meeting agendas.
  • Approved organizational strategies, budgets and business decisions.
  • Performed data analysis to evaluate impact of organizational programs.
  • Acted as ambassador for organization.
  • Brainstormed new business policies and directed program operations.
  • Developed long-range plans for business growth, resulting in 300% increase in annual sales.
  • Participated in various committees to meet specialized goals.
  • Stayed abreast of trends and issues affecting organizational decisions.
  • Implemented strategic offerings to enhance company's suite of products and services.
  • Executed on-time, under-budget project management to adhere to project road map.
  • Communicated with valuable partners and recruited potential board members.
  • Defined and enforced organizational bylaws, rules and policies.
  • Increased company revenue by $30,000 within first year.
08/2016 to 09/2022 Independent Real Estate Broker Barrett Business Services | Ogden, UT,
  • Monitored fulfillment of purchase contract terms.
  • Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
  • Monitored fulfillment of purchase contract terms to foster timely completion.
  • Managed real estate transactions from initiation to closing.
  • Completed regular competitor and market research to keep agency agile and adaptable to changing needs.
  • Negotiated between sellers and buyers over property prices and settlement deals.
  • Maintained files on active properties with schedules, offers and in-progress contracts.
  • Coordinated property advertisements for print, digital and social media channels.
  • Analyzed housing markets and identified potential buyers.
  • Generated business using proven tools, systems and training.
  • Located new clients through database searches, referrals and in-person prospecting.
  • Gave buyers physical and virtual tours of properties.
  • Compared similar properties to determine competitive market price.
  • Acted as intermediary in negotiations between buyers and sellers during closing of sales.
  • Maintained knowledge of real estate law, available mortgages and government programs.
  • Generated lists of properties for sale, descriptions and available financing options.
  • Arranged for financing of property purchases.
  • Checked work completed by loan officers, attorneys or other professionals to verify proper performance.
  • Generated lists of for-sale properties.
  • Arranged for title searches of properties sold.
  • Conducted virtual tours of properties for interested buyers.
  • Updated skills and knowledge by attending conferences and seminars.
  • Prepared market analysis statistics and bid presentation for buyers and sellers.
01/2018 to 12/2021 Trust Deed Servicing Barrett Business Services | San Jose, CA,
  • Processed payoffs, releases and curtailments for Owner Carried loans.
  • Updated client account information and records in company databases.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Delivered prompt, knowledgeable solutions to address customers' loan service issues.
  • Monitored loans to verify adequate and current insurance coverage.
  • Audited files regularly to detect and correct paperwork and processing errors.
  • Prepared reports for customers with delinquent and irreconcilable accounts.
  • Stayed abreast of lending regulations, industry trends and market rates.
  • Prepared and filed end-of-year tax documents for clients.
11/1995 to 03/2020 Dance Instructor Windermere Real Estate | Whitefish, MT,
  • Developed and deployed oral and written assessment strategies for optimal review of student abilities.
  • Encouraged students to explore individual learning opportunities to expand knowledge of subject areas.
  • Upheld studio guidelines and legal requirements for dancer and staff protection.
  • Mitigated learning gaps and effectively delivered curriculum to over 100 students.
  • Interacted effectively by email, phone and in person with students, parents and staff members.
  • Built positive relationships with students, parents, colleagues and administrators.
  • Assessed students' progress and structured lesson plans to facilitate continued learning.
  • Evaluated student progress and adjusted learning plans to foster progress.
  • Carried out balanced program of instruction and work time to give students optimal learning experiences.
  • Assessed student needs in context of qualifications, limitations, abilities and interests.
  • Monitored student performance and offered feedback to support goal achievement.
  • Adapted teaching style for students of different ages and experience, ranging from beginner to advanced skill levels.
  • Prepared and delivered carefully-crafted lessons to introduce students to proper dance techniques and positions while building ballet knowledge.
  • Accommodated students with special needs by using different teaching styles, encouraging each to learn at appropriate pace.
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.
  • Selected age-appropriate music and maintained up-to-date knowledge of students' favorite music to incorporate into lessons.
  • Collaborated in team-based environment to uphold instruction quality and continuity of service to clients.
  • Instructed groups of individual dancers in different dance styles.
  • Coached sub-optimal and replacement performers on dance techniques and choreography for numbers.
  • Maintained effective working relationships with staff members, students and parents.
  • Diversified presentations with skilled use of technology and audio-visual aids.
  • Planned classes focusing on instruction, demonstration and work time.
  • Established and communicated clear objectives for lessons and projects.
  • Kept classrooms tidy and clean for group and one-on-one instruction.
  • Assessed dancer strengths and developed choreography to highlight talent.
  • Educated students using customized teaching methods and hands-on curriculum.
  • Enhanced students' confidence and progress by promoting diligence and determination with difficult tasks.
  • Delivered group lectures and hands-on demonstrations to instruct students.
  • Planned choreography for group performances and recitals.
01/2014 to 12/2017 Board of Directors Member Als Limited | Columbia, MD,
  • Monitored financial affairs of organization and fulfilled fiduciary responsibilities.
  • Attended board meetings and reviewed meeting agendas.
  • Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
  • Approved organizational strategies, budgets and business decisions.
  • Brainstormed new business policies and directed program operations.
  • Maintained confidentiality in regard to internal organizational affairs and information.
  • Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
  • Participated in various committees to meet specialized goals.
  • Served as advisor to EO regarding strategic plans and board resolutions.
  • Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging real estate trends.
  • Implemented strategic offerings to enhance company's suite of products and services.
  • Defined and enforced organizational bylaws, rules and policies.
  • Performed data analysis to evaluate impact of organizational programs.
  • Utilized networks and resources to inspire collective action and achieve organizational goals.
  • Engaged in fundraising and resource development efforts by reaching out to interested partners and donors.
  • Stayed abreast of trends and issues affecting organizational decisions.
  • Fostered collaboration and development of new practices by business leaders.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Developed long-range plans for business growth.
  • Approved budgets for new funding and program initiatives.
01/2015 to 08/2016 Real Estate Broker Associate Hendricks Regional Health | Avon, IN,
  • Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
  • Prepared market analysis statistics and bid presentation for buyers and sellers.
  • Showed properties to potential buyers and brokers at open houses and by appointment.
  • Kept agency's records of contracts, property databases and expense accounts.
  • Maintained files on active properties with schedules, offers and in-progress contracts.
  • Completed regular competitor and market research to keep agency agile and adaptable to changing needs.
  • Generated lists of for-sale properties.
  • Trained and developed agents on consultative sales techniques while assessing needs of buyers to provide relevant properties.
  • Gave buyers physical and virtual tours of properties.
  • Analyzed housing markets and identified potential buyers.
  • Negotiated between sellers and buyers over property prices and settlement deals.
  • Located new clients through database searches, referrals and in-person prospecting.
  • Improved profitability and developed pipeline utilizing multiple marketing channels and sales strategies.
  • Managed client meetings expertly to create positive energy, build trust and lock in new agreements.
  • Monitored fulfillment of purchase contract terms.
  • Coordinated property advertisements for print, digital and social media channels.
  • Managed real estate transactions from initiation to closing.
  • Negotiated short payoffs between banks and distressed homeowners.
  • Counseled homeowners facing foreclosure.
09/2013 to 03/2015 Church Pianist Westside Christian Fellowship Church | City, STATE,
  • Sight-read songs to accompany musical groups.
  • Transcribed musical compositions to adapt for particular ensembles.
  • Transposed music to alternate keys to fit individual styles or purposes.
  • Closely followed musical notation and conductor's instructions.
  • Observed choral leaders or prompters for cues or directions in vocal presentation.
  • Participated and performed in front of live audiences as part of church services.
  • Practiced 6 hours weekly to prepare for recitals.6
  • Expressed musical themes through tempo, phrasing and dynamics.
  • Studied scores at length to learn music in detail and develop suitable interpretations.
  • Researched genres and well-known performers to create inspiring, memorable performances.
  • Played variety of music with broad stylistic range and improvisatorial flexibility.
  • Expressed musical themes through tempo, phrasing, volume and dynamics.
  • Provided accompaniment for church vocalists and other musicians participating in worship.
01/2008 to 01/2015 Real Estate Broker Associate Realty Executives - Platinum | City, STATE,
  • Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
  • Prepared market analysis statistics and bid presentation for buyers and sellers.
  • Showed properties to potential buyers and brokers at open houses and by appointment.
  • Kept agency's records of contracts, property databases and expense accounts.
  • Maintained files on active properties with schedules, offers and in-progress contracts.
  • Completed regular competitor and market research to keep agency agile and adaptable to changing needs.
  • Generated lists of for-sale properties.
  • Trained and developed agents on consultative sales techniques while assessing needs of buyers to provide relevant properties.
  • Gave buyers physical and virtual tours of properties.
  • Analyzed housing markets and identified potential buyers.
  • Negotiated between sellers and buyers over property prices and settlement deals.
  • Located new clients through database searches, referrals and in-person prospecting.
  • Facilitated average of 10 real estate transactions to drive continued personal and team growth.
  • Managed client meetings expertly to create positive energy, build trust and lock in new agreements.
  • Monitored fulfillment of purchase contract terms.
  • Coordinated property advertisements for print, digital and social media channels.
  • Managed real estate transactions from initiation to closing.
  • Negotiated short payoffs with banks for distressed homeowners.
  • Counseled distressed clients facing foreclosure.
07/2002 to 01/2008 Real Estate Broker Country Club Real Estate | City, STATE,
  • Founded real estate agency and recruited agents to build operations from ground up.
  • Monitored fulfillment of purchase contract terms.
  • Generated lists of properties for sale, descriptions and available financing options.
  • Compared similar properties to determine competitive market price.
  • Maintained knowledge of real estate law, available mortgages and government programs.
  • Negotiated between sellers and buyers over property prices and settlement deals.
  • Obtained agreements from property owners to place properties for sale with real estate firms.
  • Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
  • Reconciled funds received and disbursed for property transactions.
  • Generated lists of for-sale properties.
  • Generated business using proven tools, systems and training.
  • Managed real estate transactions from initiation to closing.
  • Arranged for title searches of properties sold.
  • Acted as intermediary in negotiations between buyers and sellers during closing of sales.
  • Prepared market analysis statistics and bid presentation for buyers and sellers.
  • Analyzed housing markets and identified potential buyers.
  • Checked work completed by loan officers, attorneys or other professionals to verify proper performance.
  • Monitored fulfillment of purchase contract terms to foster timely completion.
01/1997 to 12/2003 Board of Directors Member Greater Antelope Valley Association Of Realtors | City, STATE,
  • Monitored financial affairs of organization and fulfilled fiduciary responsibilities.
  • Attended board meetings and reviewed meeting agendas.
  • Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
  • Approved organizational strategies, budgets and business decisions.
  • Brainstormed new business policies and directed program operations.
  • Maintained confidentiality in regard to internal organizational affairs and information.
  • Oversaw corrective action plans to remedy structural, organizational and departmental issues.
  • Participated in various committees to meet specialized goals.
  • Served as advisor to EO regarding strategic plans and board resolutions.
  • Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging real estate trends.
  • Communicated with valuable partners and recruited potential board members.
  • Implemented strategic offerings to enhance company's suite of products and services.
  • Defined and enforced organizational bylaws, rules and policies.
  • Engaged in fundraising and resource development efforts by reaching out to interested partners and donors.
  • Stayed abreast of trends and issues affecting organizational decisions.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Developed long-range plans for business growth.
  • Approved budgets for new funding and program initiatives.
  • Tracked progress of company programs and highlighted potential barriers to success.
05/2001 to 07/2002 Real Estate Broker Associate GMAC Troth, Realtors | City, STATE,
  • Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
  • Prepared market analysis statistics and bid presentation for buyers and sellers.
  • Showed properties to potential buyers and brokers at open houses and by appointment.
  • Kept agency's records of contracts, property databases and expense accounts.
  • Maintained files on active properties with schedules, offers and in-progress contracts.
  • Completed regular competitor and market research to keep agency agile and adaptable to changing needs.
  • Generated lists of for-sale properties.
  • Gave buyers physical tours of properties.
  • Analyzed housing markets and identified potential buyers.
  • Negotiated between sellers and buyers over property prices and settlement deals.
  • Located new clients through database searches, referrals and in-person prospecting.
  • Improved profitability and developed pipeline utilizing multiple marketing channels and sales strategies.
  • Monitored fulfillment of purchase contract terms.
  • Coordinated property advertisements for print.
  • Managed real estate transactions from initiation to closing.
01/1996 to 05/2001 Real Estate Broker Associate Bozigian Real Estate | City, STATE,
  • Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
  • Prepared market analysis statistics and bid presentation for buyers and sellers.
  • Showed properties to potential buyers and brokers at open houses and by appointment.
  • Kept agency's records of contracts, property databases and expense accounts.
  • Maintained files on active properties with schedules, offers and in-progress contracts.
  • Completed regular competitor and market research to keep agency agile and adaptable to changing needs.
  • Generated lists of for-sale properties.
  • Gave buyers physical tours of properties.
  • Analyzed housing markets and identified potential buyers.
  • Negotiated between sellers and buyers over property prices and settlement deals.
  • Located new clients through database searches, referrals and in-person prospecting.
  • Improved profitability and developed pipeline utilizing multiple marketing channels and sales strategies.
  • Managed client meetings expertly to create positive energy, build trust and lock in new agreements.
  • Monitored fulfillment of purchase contract terms.
  • Managed real estate transactions from initiation to closing.
01/1993 to 01/1996 Real Estate Sales Manager Crownland Real Estate Group | City, STATE,
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Resolved customer complaints regarding sales and service.
  • Employed effective motivational strategies to facilitate best performance from sales agents.
  • Determined price schedules and discount rates.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Designed and implemented training programs for new hires and existing staff to promote consistency and quality across sales activities.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Reviewed operational records and reports to project sales and determine profitability.
  • Researched housing and other relevant regulations and legislation to verify compliance across sales team.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Coached, developed and motivated team to achieve revenue goals.
  • Supported sales team members to drive growth and development.
  • Conducted weekly meetings to review progress towards sales goals and introduce new leads or sales strategies.
  • Conducted market research and reported on competitors.
  • Gained market share in new sales performance through aggressive team training.
02/1990 to 01/1993 Real Estate Sales Manager R.R. Gable, Inc. | City, STATE,
  • Developed and significantly grew assigned territory 90% within first year.
  • Directed and coordinated products, services and sales activities.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Resolved customer complaints regarding sales and service.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Oversaw regional and local sales managers and staff.
  • Employed effective motivational strategies to facilitate best performance from sales agents.
  • Determined price schedules and discount rates.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Designed and implemented training programs for new hires and existing staff to promote consistency and quality across sales activities.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
  • Researched housing and other relevant regulations and legislation to verify compliance across sales team.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Established monthly and yearly goals for sales agents and provided guidance on meeting individual objectives.
  • Coached, developed and motivated team to achieve revenue goals.
  • Supported sales team members to drive growth and development.
  • Developed leads for sales agents by coordinating and promoting open houses and other public events.
  • Conducted weekly meetings to review progress towards sales goals and introduce new leads or sales strategies.
  • Conducted market research and reported on competitors.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Gained market share in new sales performance through aggressive team training.
01/1987 to 04/1992 Church Pianist Granada Hills Community Church | City, STATE,
  • Sight-read songs to accompany musical groups.
  • Transcribed musical compositions to adapt for particular ensembles.
  • Transposed music to alternate keys to fit individual styles or purposes.
  • Applied knowledge of harmony, melody and voice production to individualize presentations and maintain audience interest.
  • Closely followed musical notation and conductor's instructions.
  • Observed choral leaders or prompters for cues or directions in vocal presentation.
  • Participated and performed in front of live audiences church productions.
  • Practiced 6 hours weekly to prepare for weekend services.
  • Expressed musical themes through tempo, phrasing and dynamics.
  • Studied scores at length to learn music in detail and develop suitable interpretations.
  • Researched genres and well-known performers to create inspiring, memorable performances.
  • Played variety of music with broad stylistic range and improvisatorial flexibility.
  • Expressed musical themes through tempo, phrasing, volume and dynamics.
  • Provided accompaniment for church choirs and other musicians participating in worship.
03/1986 to 02/1990 Real Estate Salesperson R.R. Gable, Inc. | City, STATE,
  • Presented properties to potential buyers to address questions or concerns.
  • Developed, maintained and tracked personalized marketing plans tailored specifically to individual homeowners for property sales.
  • Maintained current and accurate CRM database of prospective customers.
  • Maximized market share by working with clients and building relationships.
  • Consulted with escrow companies and lenders to validate completion of terms and conditions of purchase agreement by closing date.
  • Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • Showed residential properties and explained features, value and benefits of available homes.
  • Planned and coordinated open house events to move properties.
  • Managed sales pipeline by actively following up with prospects and hot leads.
  • Coordinated appointments with prospective buyers to showcase houses and plots.
  • Served as local real estate expert, advising customers on market dynamics and home prices.
  • Managed real estate transactions from initiation to closing.
  • Attended progress meetings and cold call sessions to hone lead generation skills.
  • Oversaw and negotiated offers for real estate purchases on clients' behalf.
  • Conducted thorough needs analysis and pre-qualification with prospective clients to schedule showings.
  • Advised prospective clients on current market activities and optimal buying or selling choices.
  • Evaluated borrowers for financial risk, estimating mortgage payments, insurance and property taxes.
  • Generated lists of properties compatible with buyers' needs and financial resources.
  • Pushed through objectives, persuading clients to purchase by applying advanced sales techniques.
  • Advised sellers on making homes more appealing to buyers in competitive marketplace.
  • Cultivated relationships with bankers, appraisers and lenders establishing long-term relationships.
  • Networked with industry contacts to expand knowledge of real estate markets and best practices.
  • Compared properties with similar, recently sold properties in neighboring areas to determine comparative market price.
  • Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
  • Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
  • Generated lists of properties comparable with buyers' needs and financial resources.
  • Determined best mortgage options to help clients obtain financing at best rates and terms.
  • Applied various methods to build client base, including networking, email and social media.
  • Verified accuracy of documentation and fund disbursements for sales.
  • Maximized customer savings by negotiating buyer and seller contracts.
11/1983 to 11/1984 Data Entry Clerk The PennySaver, Inc. | City, STATE,
  • Supported data entry across departments as requested, switching promptly to new projects.
  • Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
  • Revised standard operating procedures to reflect current practices.
  • Detected flaws in customer and account data, resolving issues and communicating with supervisors.
  • Gathered and documented statistical information to generate reports.
  • Transferred data from hard copies to digital databases, organizing information in new formats.
  • Maintained database by entering new and updated customer and account information.
  • Proofread and edited documents to correct errors.
  • Remained focused for lengthy periods to accurately perform work with adequate speed.
  • Collected and organized information for entry, prioritizing entries to increase efficiency.
  • Reviewed and updated account information in company computer system.
  • Exceeded quality goals to support team productivity.
  • Verified outdated data and implemented necessary changes to records.
  • Followed data program techniques and procedures to maintain data entry requirements.
  • Reviewed, corrected or deleted data, verifying customer and account information.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Located information contained in files to meet requests by supervisors and other departments.
  • Stored hard copies of data in organized files to optimize retrieval.
  • Processed customer and account source documents by reviewing data for deficiencies.
  • Audited new data, identifying potential issues and corroborating reports.
10/1977 to 01/1982 Health Insurance Claims Blue Cross Of California | City, STATE,
  • Reduced loss ratios through fair and prompt processing of claims.
  • Inputted data into the system, maintaining accuracy of provider coding information and reported services.
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
  • Accurately processed large volume of medical claims every shift.
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
  • Evaluated pending claims to identify and resolve problems blocking auto-adjudication.
  • Analyzed information gathered by investigations and reported findings and recommendations.
  • Used contract notes and processing manual to correctly apply group-specific classifications to claims.
  • Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
  • Sent clinical request and missing information letters to obtain incomplete information.
  • Input claim information and payments into company database.
  • Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.
  • Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements.
  • Reviewed claims for accuracy before submitting for billing.
  • Reviewed hospital/medical treatment records and medical bills to determine contract liability.
  • Administered standard contract benefits to process pending claims for medical benefits.
  • Discussed current cases and issues in claim committee meetings.
  • Based payment or denials of medical claims upon well-established criteria for claims processing.
  • Met bi-weekly with Systems Analysts as a liaison to develop new systems.
01/1977 to 10/1977 Secretary/Receptionist Fleet Industrial Supply | City, STATE,
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Transmitted information or documents to customers through mailings.
  • Greeted and directed visitors to appropriate personnel and answered average of 25 calls daily.
  • Supplied callers with office address and directions.
  • Answered and directed incoming calls using multi-line telephone system.
  • Scheduled and confirmed appointments and meetings for management team.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.
  • Scheduled and confirmed appointments.
  • Sorted incoming mail and directed to correct personnel each day.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Coordinated pick-up and delivery of express mail services.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Received and documented deliveries.
  • Inventoried stock on hand and ordered supplies when needed.
  • Packaged and shipped customer orders.
08/1976 to 02/1977 Animal Bather Pandora's Pet Store | City, STATE,
  • Bathed, brushed and dried dogs to prepare for grooming.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Kept dogs safe by remaining alert to environmental conditions and nearby animals.
  • Promoted optimal animal health by feeding and watering on regular schedule.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Delivered excellent service to pet owners to drive repeat business.
  • Bathed approximately 6 animals per 4-hour shift.
  • Supported animal health by keeping areas clean, neat and properly sanitized.
  • Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
  • Created consistent workflows by assisting with washing, drying and folding duties.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
02/1976 to 02/1977 Private Piano Teacher Self Employed Services | City, STATE,
  • Taught students how to improve technical and artistic abilities with rigorous program of in-person coaching, rehearsals and at-home practice.
  • Instructed students in scales, sight-reading and tonal differences on piano.
  • Developed interesting course plans to meet academic, intellectual and social needs of students.
  • Prepared students for recitals and competitions through effective training and practice schedules.
  • Assessed students' progress and structured lesson plans to facilitate continued learning.
  • Provided opportunities for each student to reach fullest potential through artistic, creative expression.
  • Helped students continue progressing by regularly evaluating abilities and customizing teaching approaches.
  • Emboldened students with new confidence by consistently reinforcing and praising abilities.
  • Developed strong working relationships with students and parents to accomplish school and departmental vision and goals.
  • Motivated and coached students of varying levels to play songs and jingles.
  • Prompted student motivation, participation and listening skills through positive reinforcement and weekly recognition.
  • Familiarized students with basic concepts of tempo, symphony and chords.
  • Established reward system for regular practice.
  • Selected and obtained materials and supplies and performance pieces to prepare for individual instruction.
  • Instilled values such as diligence, determination and focus to help students deal with challenges of advanced pieces and performances.
  • Discussed child's lesson plans and progress with parents to facilitate new learning opportunities.
Education and Training
Expected in 06/1977 to to | Agricultural Business and Management Los Angeles Pierce College, Woodland Hills, CA, GPA:
Expected in to to | Medical Technology University of Southern California, Los Angeles, CA GPA:

Took classes to learn and understand medical procedures, ICD codes, medical treatments and Latin so as to interpret and properly apply contractual benefits for health insurance claims.

Accomplishments
  • 1997 Realtor of the Year
  • 2018 Realtor of the Year
  • Certified Residential Specialist
  • Graduate of the Realtor's Institute
  • Military Resource Professional
  • Certified Probate and Trust Professional
  • e-Professional
  • At Home With Diversity Certified
  • Short Sale and Foreclosure Resource
  • Committed 2 Excellence
  • Presiding Officer for Professional Standards Committee
  • Chairperson for multiple Realtor Association Committees
Activities and Honors
  • Regular attender, Grace Chapel Church, Lancaster
  • Character actor, Antelope Valley Ballet
  • Member, Boogie Woogie Mamas dance group
  • Musician, Grace Chapel Church
  • Musician, Tehachapi Bagpipe and Drum Corps
  • Former Member, Board of Directors for Oshun Village Domestic Violence Shelter for Women and Children
  • Former Member, Board of Directors for AV Saving Grace, a faith-based organization against Domestic Violence
  • Active Member, Board of Directors for Antelope Valley Ballet

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Resume Overview

School Attended

  • Los Angeles Pierce College
  • University of Southern California

Job Titles Held:

  • Real Estate Broker Associate
  • Board of Directors Member
  • Independent Real Estate Broker
  • Trust Deed Servicing
  • Dance Instructor
  • Board of Directors Member
  • Real Estate Broker Associate
  • Church Pianist
  • Real Estate Broker Associate
  • Real Estate Broker
  • Board of Directors Member
  • Real Estate Broker Associate
  • Real Estate Broker Associate
  • Real Estate Sales Manager
  • Real Estate Sales Manager
  • Church Pianist
  • Real Estate Salesperson
  • Data Entry Clerk
  • Health Insurance Claims
  • Secretary/Receptionist
  • Animal Bather
  • Private Piano Teacher

Degrees

  • Some College (No Degree)
  • Some College (No Degree)

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