Real Estate Agent Resume Example

Directed and oversaw capital improvement projects.

• Established and oversaw strategic business actions and streamlined operations.
• Planned and implemented strategies to increase funding through various approaches.
• Facilitated improvements to performance management system.
• Established clear and effective policies for standardization across different areas of operations.
• Devised strategic improvements to resolve issues and spearhead necessary operational updates.
• Strengthened company business by leading implementation of new projects and procedures.
• Shared mission of organization with public through successful community outreach and marketing strategies.
• Implemented effective recruitment strategies to expand knowledge by attracting highly qualified candidates.
• Improved performance management system and introduced and developed our own in house software program to develop future leaders.
• Spearheaded recruitment of top talent to fill vacancies such as Electricians, Instructors and Maintenance.
• Promoted company public profile by delivering speeches, writing articles and presenting at industry conferences as public face of organization.
• Cultivated and maintained strong industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
• Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
• Boosted applicant participation by 24% driving engagement, increasing outreach and improving service offerings.
• Achieved regulatory compliance with no adverse audit findings.
• Balanced organizational and employee needs when developing fair and equitable human resources policies.
• Benefits and Procedures including onboarding, training, physical and drug screens.
• Payroll and determination of if they get a raise or not and double checking hours .
• Took all applications, interviews, aptitude testing, hiring, termination Interviews, write ups, Audits, FBI clearance
• Recruitment- I would attend numerous Tradeshows, Career Days and have buses of children come in for tours of the position.

• Spearheaded full-cycle HR processes including, advertising jobs, booking interviews, conducting hiring activities and interviews, investigating candidate backgrounds and orienting new employees.
• Led recruitment functions, including developing job postings, scheduling interviews and overseeing employee onboarding.
• Developed and maintained documentation for new hires, training materials and benefits.
• Reviewed employee time sheets for accuracy and maintained accurate records in company system.
• Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
• Prepared 550 new employee files and structured current employee files.
• Managed payroll processing duties, including daily counting and hours per day for 154-employee team, consistently meeting all deadlines.
• Processed business and identification cards, bank accounts, reference and medical checks to streamline hiring protocol.
• Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.
• Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review every week.
• Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
• Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
• Executed HR department clerical duties such as filing, sorting and delivering mail and bookkeeping.
• Performed customer service functions by answering several phone calls daily.
• Monitored multiple databases to keep track of all company inventory.

• Directed sales and marketing plans to maximize rental income and increase occupancy rates.
• Coordinated maintenance and repair requests with contacted contractors for bid proposals.
• Worked with investment owners to identify, develop and achieve community goals and objectives.
• Planned and conducted 1 meeting every week to enable residents to voice concerns and provide forum for issues to be addressed.
• Reviewed all leases to guarantee proper level of service for tenants.
• Inspected property every 3 months, took pictures and wrote reports regarding findings for submission for review.
• Maintained accurate records of all correspondence with and from tenants.
• Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
• Maintained accurate and updated websites and printed materials.
• Collected and maintained careful records of rental payments.
• Oversaw daily operations, maintenance and administration of various properties.
• Coordinated expected improvements in compliance with contractor agreements to ensure timely completion, tenant acceptance, occupancy and rent commencement.
• Executed leases with new and returning tenants, collecting all pertinent information including background investigations and credit checks.
• Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
• Conducted annual re-examination appointments and housekeeping inspections.
• Developed and implemented strategic plan for property management.
• Contacted tenants to collect overdue rent or to discuss other important issues.
• Monitored all infrastructure and building expenses and reviewed and approved invoices.
• Ensured timely production of annual rent, operating expense and real estate tax adjustments.
• Coordinated general maintenance and major repairs to keep facilities operational and attractive.
• Inspected properties regularly to identify deficiencies and schedule repairs.
• Acted as liaison between construction manager and tenant during build-out phase of tenant suite.
• Notified property manager when change in existing tenants circumstances might affect continued eligibility.
• Conducted inventories of and delivered building supplies.
• Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
• Handled resident complaints and expedited all maintenance requests.
• Coordinated 300 major remodeling projects in 2000-2014.
• Maintained tenant relations with regular tenant visits and phone calls.
• Conducted apartment tours for potential tenants and answered any questions.
• Assisted owners with analyzing complex real estate documents and loan agreements.
• Maintained thorough, accurate and compliant records for internal and regulatory audits.
• Reviewed completed applications and assessed household information against file history and program regulations.
• Oversaw budgeting process for 300 assigned properties.
• Solicited and analyzed bids for repairs, renovation and general maintenance.
• Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
• Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
• Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
• Monitored and documented all income, including delinquencies.
• Contacted and followed up with tenants on renewal notices.
• Managed all day-to-day activities involving tenants, subcontractors and property management.
• Collected monthly assessments, rental fees, deposits and late payments.
• Updated tenant and unit information to keep current in housing database.
• Managed routine maintenance and emergency response services provided by contractors and vendors.
• Developed strong, professional relationships with buyers and residents by initiating collaboration and delivering exemplary service and engagement.
• Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
• Fully abstracted all leases and entered all pertinent information into Property Management Logging Management System.
• Reviewed and interpreted vendor contracts to effectively enforce all requirements.
• Maintained excellent customer relationships by adhering to "10 Pledges of Customer Service."
• Managed day-to-day operations for 50-unit residential property with 2-8 occupants.