Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

Property tours and inspections

  • Buyer contracts
  • Property assessments
  • Comparative market analysis
  • Lender relations
  • Presenting
  • Market monitoring
  • CMA software knowledge
  • Active California Real Estate License
  • Contract Negotiation
  • Client-oriented
  • Sales closing
  • Works well independently
  • MLS expert
  • House showings
  • Fluent in Spanish
  • California Association of Realtors
  • Strong organizational skills
  • Lead Follow-Up
  • Preparing Presentations
  • Appointment Setting
  • Sales Contracts
  • Purchasing
  • Prospecting Clients
  • Contract Preparation
  • Market Analysis
  • Sales
Work History
Real Estate Agent, 06/2019 to Current
John L. Scott Real EstateCda, ID,
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Represented buyers and sellers of developed and undeveloped properties.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Developed and maintained relationships with clients through networking, postcards and cold calling.
  • Guided clients from beginning to end of home buying process in choosing right property.
  • Reviewed market research data and changed sales plans accordingly.
  • Showed properties to potential buyers and other brokers at open houses and by appointment.
  • Advertised client properties through websites, social media and real estate guides.
  • Accompanied buyers and sellers to home inspections and appraisals.
  • Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
Customer Service Specialist, 02/2005 to 10/2019
Finger Lakes Technologies GrpRockland, MA,
  • Interview members of the public to screen for potential entitlement benefits under Social Security Retirement, Disability and Auxiliary benefits, Medicare enrollment, and administering post entitlement issues.
  • Determine ineligibility for SSI benefits by processing abbreviated applications when applicants were not qualified aliens, exceeded resource or income tolerances, as well as other factors.
  • Assess cases to make the appropriate referrals for programs in and outside the agency.
  • Screen earnings records for claimants who are ready to retire and provide education regarding the difference between an early retirement and a full retirement.
  • Educate claimants that they not only have enough credits to retire, but that any pensions that the claimant is eligible for will not fall under the appropriate provisions.
  • Responsible with processing Title II post-eligibility workloads, which include the continuation benefits for students, general enrollment and special enrollment for SMI, Alien Provisional benefits and prisoners.
  • Process tax withholdings, annual reports and work reports, and overpayment waivers.
  • Process all court ordered child and spousal support garnishments and ensure accuracy with all supportive documentation filed in the electronic filing system.
  • Process various workloads involving Representative Payee, which includes the screening and appointing of the appropriate payee applicant, changing the representative payee when necessary, processing and assuring that all benefits are properly accounted for and following up on various post entitlement actions with payees.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Entered customer data into PCOM system and communicated service concerns with Payment center department.
  • Reinforced established quality control standards and followed Federal rules and regulations procedures for optimal customer interactions.
  • Enhanced customer satisfaction ratings by resolving payment, on-site and account issues efficiently.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than 40 customers each day.
  • Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Created and reviewed payment and overpayment invoices to maintain accuracy while working with customers to answer questions and address payment issues.
  • Read, analyzed and interpreted complex Federal procedures and regulations while drafting general correspondence to facilitate administrative processes.
  • Directed customers to appropriate departments for additional support.
  • Verified accuracy of customer account information and updated when necessary.
  • Developed working relationships with internal and external local Government agencies while assisting with account management duties.
  • Assisted in training new employees and current employees, while also participated in cross-training with other departments.
  • Requested escalation to Payment Center for unresolved issues.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Answered up to 50 calls per day in busy, fast-paced office for both English and Spanish-speaking customers.
  • Educated customers on retirement and disability programs.
Program Intake Specialist , 02/2000 to 02/2005
Mexican American Opportunity FoundationCity, STATE,
  • Communicated directly with individuals and families to provide information about eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
  • Completed intake assessment forms and filed clients' charts. Under the direction of the Program Director, my duty as a Case Specialist I was responsible to certify the eligibility of CalWORK’s Alternative Payment (CAPP). As a Case Specialist, I was responsible to perform case maintenance such as initial enrollments, re-certifications, provider changes, and any other changes as deemed necessary. As a Case Specialist, I performed my duties in compliance with the Funding Terms & Conditions of the California Department of Education.
  • Increased customer satisfaction by resolving non-payment issues.
  • Resolved conflicts and negotiated mutually beneficial agreements between Parents and Child care providers.
  • Handled calls to address customer inquiries and concerns.
  • Worked with customers to understand needs and provide child care payment assistance services.
High School Diploma: , Expected in
Gladstone High School - Azusa, CA

General Education

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Gladstone High School

Job Titles Held:

  • Real Estate Agent
  • Customer Service Specialist
  • Program Intake Specialist


  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: