Focused Individual with knowledge of appropriately dealing with different types of people, time management, and effective planning. Working with the fundamental principle of consistency and proficiency, to help optimize the performance of an organization.
Skills
Customer service
Home inspections
Market monitoring
Microsoft applications proficiency
Relationship development
Problem resolution
Process improvement
Stock management
Administrative support
Exceptional customer service
Product promotions
Innovative marketing strategist
Notary Public
Organization
Business operations
Team management
Project organization
Sales expertise
Staff education and training
Client Service
Upselling
Work History
Real Estate Agent, 11/2018 to 01/2020 Vylla Home – Yorktown, VA,
Developed and maintained relationships with clients through networking, postcards and cold calling.
Marketed and sold property for clients by hosting open houses and advertising online and in print.
Created virtual tours of homes listed, providing potential buyers with additional exposure to properties.
Liaised between buyers and sellers to provide positive experiences for both parties.
Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
Represented buyers and sellers of developed and undeveloped properties.
Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
Collected fees and documented payment processes for property transactions.
Accompanied buyers and sellers to home inspections and appraisals.
Used NTREIS and other realtor databases to find properties for clients.
Communicated with clients to understand property needs and preferences.
Negotiated contracts on behalf of clients.
Presented purchase offers to sellers for consideration.
Reviewed market research data and changed sales plans accordingly.
Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
Assisted clients in financial planning for purchase.
Showed properties to potential buyers and other brokers at open houses and by appointment.
Guided clients from beginning to end of home buying process in choosing right property.
Maintained inventories and records of sales collaterals and closings.
Maintained connections with clients to encourage repeat business and referrals.
Created and implemented marketing plans to drive sales.
Advertised client properties through websites, social media and real estate guides.
Administrative Assistant /Service Technician, 01/2019 to 12/2019 Marriott International – Washington, DC,
Supervised onsite team of 50, including caterers, audio-visual technicians, and facility management team.
Researched and recommended network and data communications hardware and software.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Coached new employees on administrative procedures, company policies and performance standards.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Arranged rapid office equipment repair and maintenance with vendors.
Handled client correspondence and tracked records to foster office efficiency.
Reviewed technical documentation to complete equipment maintenance and repair.
Gained knowledge of standard equipment, including manufacturer repair guidelines.
Updated job knowledge by attending various workshops, training sessions and educational opportunities.
Assisted with training and development of team members.
Handled customer complaints and inquiries.
Monitored team's performance and gave feedback when necessary.
Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Conferred with customers about concerns with products or services to resolve problems.
Provided information about company products and services, and capitalized on upsell opportunities.
Maintained productivity and quality standards at all times.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
Conferred with event staff at event site to coordinate details.
Corresponded with clients to answer questions and resolve issues.
Server , 08/2017 to 09/2018 Freddie Mac – Arlington, VA,
Kept register accurate through correct billing, payment processing and cash management practices.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Greeted and maintained relationships with regular customers.
Prepared beverages and filled food orders for customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Public Relations Intern, 01/2016 to 04/2017 Captain Outdoors LLC – City, STATE,
Provided administrative support to senior team members.
Developed campaigns to increase public awareness of company and engage customers.
Monitored marketing content for quality, accuracy and impact.
Worked with marketing department on branding strategies.
Forged strong media relationships to further public relations goals.
Developed original content for blog posts and website articles.
Secured media coverage for clients, company and specific campaigns.
Helped plan and execute private, company and client events.
Built media kits in support of specific strategic initiatives.
Gathered information on customer opinions and adjusted plans to capitalize on current trends.
Performed market analysis and researched latest trends.
Created unique and engaging content for range of social media platforms including Pinterest, FaceBook and Instagram.
Education
High School Diploma: , Expected in 12/2015 The British School - , GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
