Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Knowledgeable and dedicated customer service and sales professional with over 10 years of experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction, positive customer experience and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Excellent written and verbal communication
  • Inbound and Outbound Calling
  • Sales
  • Referrals
  • Fluent in Spanish
  • Technical Support
  • Call Center expertise
  • Order Fulfillment
  • Strong Interpersonal Skills
  • Customer Retention
  • Microsoft Word, Powerpoint, Excel
  • Conflict Resolution
  • CRM software proficiency
Work History
09/2019 to Current Real Estate Agent Marcus & Company Realty | Saint Petersburg, FL,
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Performed home evaluations and develop competitive market analysis for individual homes.
  • Conducted research on several databases to produce qualifying homes for clients
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Generated leads for sales and rental properties through cold calls and referrals leading to increased revenue
  • Guided clients from beginning to end of home buying process in choosing right property.
  • Established positive flow of communication with agents, clients, attorneys and all personnel involved in closing transactions.
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
05/2013 to 01/2019 Business Owner and Manager Marriott Vacations Worldwide | Atlantic Beach, NC,
  • Oversee daily operations in retail venue.
  • Provide excellent service to customers and resolve their concerns and keep daily sales quota.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Achieved and exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 10 %.
01/2011 to 05/2013 Sales Agent Ttec | Orlando, FL,
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Aided Spanish and English speaking customers, increasing customer loyalty
  • Explained features and advantages of Insurance plan to produce minimum of 4-6 sales per week
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Carefully enroll and assisted customers in finding providers with their new membership
  • Represented company professionally in all situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
01/2010 to 05/2011 Customer Service and Sales Representative Verizon Fios One Touch Direct | City, STATE,
  • Conducted outbound calls to existing Verizon wireless customers and up-sell them to home phone, television, and Internet service.
  • Upgraded existing accounts and maintain customer satisfaction and brand identity
  • Provide excellent communication skills and help them navigate through their bill and ease any concerns
  • Discover and recommend unique solutions based on customer's immediate and long-term needs
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Delivered superior customer service to retain existing clients and attract future business.
  • Top agent in assigned program, which led to bonuses and prizes
  • Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 90 % of issues.
Expected in 09/2019 Real Estate License | Residential Real Estate Real Estate Training Center, Queens, NY, GPA:
Expected in 12/2009 High School Diploma | Department Of Education Florida, Tampa, FL, GPA:

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School Attended

  • Real Estate Training Center
  • Department Of Education Florida

Job Titles Held:

  • Real Estate Agent
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  • Sales Agent
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  • Real Estate License
  • High School Diploma

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